HOME DEPOT INC

Selected the 2 slabs of granite which was to be held for us. Measurement went on time. After cabinets were installed I tried for several days to contact for the layout on the slab. Could not get a response for almost a week. We met with Tyler on 10/27/17. Our slabs were gone-sold to a contractor. Tyler was apologetic & requested new slabs. On 11/1/17 we chose & laid out the pieces on the slab. The slab was to go out the same day & our job was to be expedited. No call. Spoke to a Manager who was unaware of our situation install 11/16/17-no expediting. Tyler states after no answering message he didn’t know they were busy. Can’t connect our kitchen for 24 hrs-no kitchen connect until Monday. I don’t see they care about their customers.

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unknown

Joints starved for grout. Came back - left grout and instruction to fill in as I saw fit. Transition strips not installed. - their solution was to send the same people back again.

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As far as all that goes, it was fine. They were the only ones that had what I really wanted. Apparently its hard to find low locker and cabinet units that are that heavy duty and are that deep. In this particular issue everything was fine. There were no hitches, nothing like that. They actually made extra accommodation because stuff came in like 15,00 pounds and normally they'd drop the stuff off at the curb. So they actually did bring them to my garage. Everything came in on time and everything went as planned.

A full kitchen granite counter top and three appliances were purchased. After numerous calls to Home Depot and Cutting Edge Granite I decided to cancel the orders for the following reasons: poor customer service overall, poor response to all queries, and complete lack of coordination between Home Depot, Cutting Edge, and the client. For example, I became very frustrated when no one returned my calls for the template scheduling, Finally, after a dozen calls, someone did call me and the template was taken. Then no calls or call backs for over 2 weeks. Numerous calls to Home Depot and Cutting Edge manager to learn about the next steps failed. I would recommend staying away from Home Depot.

The staff is helpful and polite. They have a very nice garden shop there. They usually have in stock what I am looking for.

HOME DEPOT INC. did a very poor job. I had to fire them and complete the job myself. The plumber was the worst. He broke several fixtures and the stuff he did install leaked. the granite counter tops took six weeks longer than what they were supposed to. They had very poor communication with their sub contractors. The rug was not bad though.