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Gator Heating & Air

Heating and Air Conditioning

About us

When it comes to your home heating & cooling it only makes sense to seek the best in AC repair or home heating repair services. That's why Gator Heating & Air Conditioning is your local service leader in all things HVAC. Local premier heating & air conditioning company serving the Gainesville, Alachua county area for more than 20 years. We do it all and we do it best!

Business highlights

32 years of trusted experience
Emergency Services Offered

Services we offer

Heating & Cooling repair, installation & tune-ups.Heat pumps,Gas Furnaces.Free Estimates on system replacements.we accept checks and all major credit cards,we offer financing.

Amenities

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.617 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
0%
3
6%
2
0%
1
6%


Rating CategoryRating out of 5
quality
4.7
value
4.7
professionalism
4.5
responsiveness
4.8
punctuality
4.9
Showing 1-17 of 17 reviews

Jonathan N.
09/2020
1.0
heating & air conditioning/hvac
  + -1 more
Gator Heating and Air Conditioning sent some angry old guy to my house at 9:30pm while it was 80 degrees in my house so he could stick a thermometer in the coldest part of the ineffective portable AC units they gave us (the same ones that when googled are described as ineffective by literally every website to be found) and "prove" my girlfriend and I were being 'entitled' about the conditions of our living space. Apparently the definition of 'entitled' is a combat veteran getting a Master's degree who wants it to be under 85 degrees in his home at a time when he needs to be able to think. We all know these people stopped being educated at the age of 16 when they dropped out of their podunk rural high school but I don't see how the fact that they don't understand that thinking critically for long periods of time is harder when it is extremely hot is my problem. Whining about it directly to me is definitely unprofessional. While in our home he was illegally recording us and attempted to use his sad, old anger to intimidate my girlfriend and I. Some dumb old guy getting salty did little for me but my girlfriend told me that she didn't feel comfortable with him in our home anymore so I told him to leave. When told to leave, he switched from trying to be intimidating to mumbling about Jesus while bowing to me. It was as bizarre and quasi-pathetic as it sounds but he did leave so whatever. These are the type of people that have allowed wearing a mask during a pandemic to be politicized as if having something in front of your mouth when you cough won't block particulate matter just because you for a game show host to be President. Are we 'great again' yet? To summarize - I wouldn't recommend this turd of a company to my absolute worst enemy because I respect my enemies. What I don't respect is a bunch of uneducated, whiny snowflake boomers (who are incredibly bad at installing air conditioning units of any size or shape) coming into my home and making their inability to behave professionally or intelligently my problem. They wouldn't even stand behind their behavior over the telephone, choosing instead to insist that I was the one behaving like they were (classic lowbrow boomer projection) before hanging up and screening my calls. This company and the people who work at it have no redeeming qualities and should be run out of business. Take your money elsewhere.
Description of Work: Correction of Failed AC Install

Rating CategoryRating out of 5
professionalism
1.0


wade T.
04/2018
5.0
heating & air conditioning/hvac
  + -1 more
They were great! I contacted about 6 companies. They were very responsive, quick to answer questions, and knew what they were doing. They did not try to charge me too much money, as a couple of companies wanted to put systems in that would not work in the condo due to the age of the pipes. They knew the condo unit exactly, and sold us a great system at a great price! Thanks Gator!! And Go Gators!!! CHOMP, CHOMP!!! :)
Description of Work: Replace A/C unit in my son's condo

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jean S.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
I was very satified. They said that they don't need to look at any new units until the end of the first year, but to call them if there were any problem. They were good, because I got a carrier unit. It depends what you buy, is what you pay for. It was expensive, but it will last. I was happy. It's good quality. They were there fast.
Description of Work: I just had a new HVAC installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Stephen L.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
Very professional, knowledgable, and responsive personnel, competitive prices. Highly recommend.
Description of Work: Installed new Trane heat pump system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Cindy B.
05/2017
5.0
heating & air conditioning/hvac
  + -1 more
I received a phone call the day prior to scheduled installation from Nate to let me know what time technicians would be at my home for AC installation. Mike and Todd were at my home promptly and were very professional. They cleaned up after themselves. I was very impressed with the job they did. Thank you Gator Heating and Air.
Description of Work: I replaced my 20-year-old HVAC. I got several estimates prior to choosing Gator Heating and Air.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,400

Ann Marie T.
04/2017
5.0
heating & air conditioning/hvac
  + -1 more
Sean answered my many questions. I believe he recommended an only truly necessary repair (of a weak blower motor capacitor) and guided me in how to make future repair versus replace decisions.
Description of Work: Preventative maintenance of HVAC system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

T P.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
Nate and his crew were all professional and concerned about doing excellent work. Nate answered all of my many questions promptly, patiently and thoroughly. It took us over a month to decide on the system we wanted, but there was never a hard sell or any kind of push, just the information and opinions we asked for. We were always treated with respect. The work crew were all proficient and tidy and worked happily together. They answered my questions and showed me how the system worked and pointed out different parts when I asked. They checked and sealed existing ducts. We decided to purchase a system that was extremely energy efficient, so the cost listed may seem high, but we hope to recoup the savings by using less electricity.
Description of Work: New heat/ac system installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,000

Patty K.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
Brandon came out last night and provided a very detailed estimate for a new air conditioner. He was very knowledgeable and through. He spent a lot of time going over different options for our unit. We live in a historic home in Alachua and unfortunately our unit is in the attic. Some people came out and declined the job because it was such a tight space. I appreciated these companies honesty, and one of the companies actually recommended Gator to us. We had them on the list to call, it was reassuring other companies also recommend Gator. I'll post again if we end up going with Gator.
Description of Work: Estimate for new air conditioner

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Shanaz S.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Loyd K.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
I love the service that I receive from Gator Heating and air the Technician was very professional and very informative,I would recommend the company to all my friends Thank you Gator Heating &Air and a special thanks to Jay you're the best ?***i**************
Description of Work: The provider change out a bad capacitor and put more Freon to spec levels the technician was informative and very professional his name was jay and I was very please with the service

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$301

JK G.
06/2016
3.0
heating & air conditioning/hvac
  + -1 more
Offered to replace the entire system, even though they admitted ONLY the coil was bad...NEVER SAID ANYTHING about the heating in our house but bellyached like a crybaby to my tenants and told them THEY MAY NOT WAKE UP" when he NEVER said ANYTHING to me about the heating..They admitted they NEVER EVEN TESTED IT.,...This company changed their name to GATOR HEATING AND AIR. They are licensed under SWAMP HEATING and AIR and probably changed their name when they got 3 CITATIONS from the State of Florida...currently ONLINE public record in DBPR website...
Description of Work: Provider came to my house for A/C issue. Found A/C issue, filled out bill . Needed evap coil, Told him I would get one. After I left the tech proceeds to tell my TENANTS that I will "never be able to find a (evap) coil" Also, told my tenants that the furnace (which was never inspected) was "dangerous". and that the tenants "may not wake up" . My tenants emailed me. NEVER SAID ONE WORD TO ME. Called Tech's boss, Norm, and then the head boss Michael to complain about lack of professionalism...Came to find out looking at DBPR main page that owner had 3 CITATIONS FILED in the State in 2013 and 2014...AVOID these people

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0

$135

Response from Gator Heating & Air
Gator heating and Air conditioning is sorry to encounter any time when a customer is dis-satisfied with services provided. We have looked into the customers situation, accusations as well as spoken with the staff involved. We believe some clarification is due on the events: The customers call was handled after hours, an emergency call after 9pm at night at his tenants home. The unit involved is 19 years old and consists of components from multiple manufactures brands and in summary needed to be replaced as it's condition and serviceable lifespan is gone. An attempt to repair the system in the current condition would be difficult, short term, and could not be guaranteed due to age and condition of unit. The customer was charged $75 for the emergency after hours call and $75 for the inspection/trouble shooting and electronic leak search. Our technician did discuss the risk and inoperable condition of the current CO2 detectors with the tenant under the circumstances and because most HVAC providers do handle CO2 detector installation/maintenance it was appropriate. In short - The customer wanted a repair deemed unsafe and at a time/price that was outside of our company guidelines. Regarding the attempts to slander and damage our well established company brand by the customer, the companies only complaints and fines have come from situations where city/county permits were not pulled properly on weekend installation jobs, all of which were corrected by the company. The companies incorporated name is Swamp Heating and Air, DBA: Gator heating and Air Conditioning which has been the case since incorporation. We have attempted to work through this problem with the customer to reach a positive conclusion but it unfortunately will not come to pass. In every business you will encounter situations where no matter the actions of the company a customer may not be happy in the end. We believe our substantial positive review history from our large, established client base far outweighs this customers view point and are satisfied that the company has acted properly and in good faith. We wish the customer the best in his unit repairs or replacement. --

Stephanie R.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
Brandon was the service provider. He was incredibly prompt, friendly, and informative without being pushy. I will use their services again. Highly recommended!
Description of Work: Serviced our AC

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Jesse B.
01/2016
5.0
heating & air conditioning/hvac
  + -1 more
The heater in my home stopped working over the weekend. I called Gator Heating and Air Conditioning at 8 am Monday morning, they had a repair tech out to my house by 11 am and had it fixed within an hour after arrival.
Description of Work: Repaired a broken heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$147

Karnella N.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
I continue to be impressed with the competitive, timely, professional and friendly customer centered service from Gator Heating and Air. Found them in the phone book (I'm a UF Gator Alumni) and called them three years ago to to get a price comparison on a new outside A/C unit at our rural second home outside Gainesville. Price was good and they worked around my schedule to install the new unit. I rely on Gator Heating for the regular maintenance of the unit. Everybody I've meet or talked to at the company from Mike on down have been professional and friendly and most importantly helpful. The two technicians that I have personally met (Tim and Brandon) really seem to know what they are doing and have years of experience. The response time is quick and they show up on time. I trust the company to do what needs to be done even if I'm not there. Don't know if I'.m getting special treatment but I feel like they always put my interests first which is pretty rare these days. Mostly recently I called them at 4:30 pm because my A/C unit wouldn't start. The technician (Tim) arrived at my house in less than two hours, quickly diagnosed the problem and took the time to show me what the issue was (apparent lightning damage) and explain what repairs needed to be done. The company took care of all the warranty paperwork and finished the repair in a timely manner. I got lucky finding Gator Heating and Air and would recommend them to anyone. I know I won't use anybody else. Thanks again Gator Heating and Air. Keep up the good work and know that I appreciate the exceptional customer service you have provided.
Description of Work: Diagnosed damage to A/C unit due to lightning strike and replaced/repaired same.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Matthew W.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
15 years of home-ownership in 2 states, and I have never had a service experience of any kind even close to this. Over a Saturday night in June, the AC stopped cooling, no real difference in the hot and cold sides of the coolant lines pointing to a refrigerant issue. Gator Heating and AC is one of the few to even provide Sunday service calls and at a rate only marginally higher than regular diagnostic rate ($20 more, and absolutely worth it for not having to take off work during the week). I'd checked reviews here and on Google reviews before calling. Nate was responsive and professional on the phone setting up the service, and as promised, called when he was on his way from his previous job. He quickly found a leak from two of the copper lines rubbing together over time, brazed the copper to fix the leak, and fully recharged the system (6lbs). In talking and checking the system, he came in to look at the inside components. We'd had annoyingly high fan speeds and oddities with the system since purchasing this house 2 years ago. Nate, again, quickly determined that the interior fan unit hadn't been set up to match the exterior unit (several tons difference). Moving three or four wires, he fixed the fan speed and noise issues. He also figured out that the unit had initially been cross-wired with the thermostat, resulting in the emergency heating coils activating when the unit was trying to cool the most (2nd-stage)...making it doubly inefficient. There are stickers indicating repair from three other AC service companies on the unit since new installation 10-years ago, and two prior owners over that time as well. In less than an hour Nate fixed the immediate problem, and also fixed problems that had undoubtedly been issues for a decade and that others had repeatedly overlooked. From the time I called until the time Nate was finished took just over 3 hours on a Sunday, and most of that he was on previous jobs. I'm looking forward to lower utility bills, improved cooling, less fan and duct noise, and the knowledge that I've found the local company that I will go to for any and all AC / heating issues. I'll also mention, while I've relied on reviews from others, this is the first time that I've been moved to review a company like this.
Description of Work: Detected refrigerant leak, repaired leak, and recharged refrigerant, and as a result of discussion trouble shot and set up system correctly for the first time in likely 10 years, on a Sunday. Discovered incorrect wiring and settings from initial installation 10 years, and 2 owners prior.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$490

Brett P.
05/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Our 12-year-old Trane heat pump stopped cooling and the local company who has been servicing it for years told us that the compressor was dead and that we would need to replace the entire system. This came a few days after we had paid them over $600 to replace the compressor fan. | |I had already gotten estimates for a replacement system from the company who did the servicing and from two other local companies, when I decided that I should also get an estimate from Gator Heating and Air Conditioning after reading a number of positive reviews online. Nate came over immediately after I called and started out by asking what was wrong with the existing system. I showed him the service invoice which described the probem and he asked if I would mind if he checked the system himself. After hooking up his test equipment, he said that he didn't see any evidence of a problem with the compressor. He suggested removing the "start kit" that had been added the unit a few years ago and replacing some contacts and wires that were worn, burnt, or otherwise degraded. He also pointed out that the new compressor fan was vibrating because the other company's service person had snapped off one of the four mounting screws while installing it, and he suggested that I call them to come back and fix it, which of course I did. Throughout his visit to our home Nate was polite and professional, answered all of my questions, and clearly explained everything that he was seeing and doing. | |The system has been working perfectly now for 3 weeks and I couldn't be happier. I truly do not believe that there was any intentional malfeasance on the part of the company that formerly serviced our system, but we'll be using Gator Heating and Air Conditioning in the future. |

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Walter R.
02/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Installed new Seer 15 A/c---heat pump, Very pleased with service and price.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

    Contact information

    6714 nw 16th st F, Gainesville, FL 32653

    www.gatorheatandair.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 7:00 PM
    Tuesday:
    7:00 AM - 7:00 PM
    Wednesday:
    7:00 AM - 7:00 PM
    Thursday:
    7:00 AM - 7:00 PM
    Friday:
    7:00 AM - 7:00 PM
    Saturday:
    8:00 AM - 5:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning

    FAQ

    Gator Heating & Air is currently rated 4.6 overall out of 5.

    Sunday: Closed

    Monday: 7:00 AM - 7:00 PM

    Tuesday: 7:00 AM - 7:00 PM

    Wednesday: 7:00 AM - 7:00 PM

    Thursday: 7:00 AM - 7:00 PM

    Friday: 7:00 AM - 7:00 PM

    Saturday: 8:00 AM - 5:00 PM

    Gator Heating & Air accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    No, Gator Heating & Air does not offer free project estimates.
    No, Gator Heating & Air does not offer eco-friendly accreditations.
    No, Gator Heating & Air does not offer a senior discount.
    Yes, Gator Heating & Air offers emergency services.
    No, Gator Heating & Air does not offer warranties.
    Gator Heating & Air offers the following services: Heating & Cooling repair, installation & tune-ups.Heat pumps,Gas Furnaces.Free Estimates on system replacements.we accept checks and all major credit cards,we offer financing.

    Contact information

    6714 nw 16th st F, Gainesville, FL 32653

    www.gatorheatandair.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 7:00 PM
    Tuesday:
    7:00 AM - 7:00 PM
    Wednesday:
    7:00 AM - 7:00 PM
    Thursday:
    7:00 AM - 7:00 PM
    Friday:
    7:00 AM - 7:00 PM
    Saturday:
    8:00 AM - 5:00 PM