Gainesville Restoration & Remodeling Inc

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Very good

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No estimates, No call...F

Overall it was a very positive experience using Gainesville Restoration. They were extremely professional and I would definitely recommend them. They did everything we asked and more in order to get us back into our home by the holidays. Most refreshing was that if Chris Pickering said it would be done, it was done--and done correctly. Dependable, reliable, and professional--all words I would use to describe this company.

Chris Pickering was very easy to communicate with. They both have their own employees and his contractors were very professional. The work was well done.

The response time was good and time it took from start to finish was very reasonable as well. We could not be happier with the professionalism of the contractor or quality of the work. The new roof has increased the visual appearance of our 1980's house

Gainesville Restoration had rebuilt our home after a major fire and we were very pleased with the work so hiring them to reroof our lake cottage in Melrose was an easy decision. We discovered a leak after a recent storm that had damaged part of the living room wall. The roof had reached the end of its life so we decided to completely rebuild the roof. The work involved replacing a couple of sheets of roof decking new underlayment and new shingles. There was also repair needed to the damaged wall which involved replacing some drywall and refinishing with plaster and paint. All of the work was done within a very reasonable time frame. The yard was cleaned of debris and you cannot even tell were the wall repair took place. When we were getting the estimate for the job we were told of a new extended warranty on GAF roofing because Gainesville Restoration is now certified by GAF as a Master Elite Certified Roofing Contractor as being very knowledgable, professional and reliable and this certification is apparently rare among roofing companies. The extended warranty takes the 30 year warranty out to 50 years for material and labor for just a couple of hundred dollars more for our size roof and in Florida this is a great relief. I only wish that this certification and warranty had been available when we rebuilt our main home. Once again we are very satisfied with the professionalism, timeline and cost that Gainesville Restoration provided our family. There is only one problem, my wife now wants to remodel the kitchen and bathroom of the cottage.

The folks at Gainesville Restoration did a great job and we could not be happier. There is not one sign of the damage and absolutely no odor. The fit and finish is far better than what the original contractor performed and we could not be happier with the upgrades and new addition which was fairly priced. We were thinking that it would take at least six months for the work to be completed and were very please with four and half months that it actually took. I know the local codes inspector and he did not have one criticism of the work as it progressed. Also, our electricity bill is about 15% lower than we would have expected just by the minor upgrade to the AC/Heat unit so I can only guess that the insulation is superior to the original too. The insurance adjuster must have been satisfied with the price as the project was negotiated and work started within a month and demolition beginning before the contracts were even signed. I have found very few remnants of the construction activity after the job was completed. If we ever need or desire work again we will be calling Gainesville Restoration.

Company owner was extremely rude (several times) and charged me $500 for about 10 minutes worth of work. His estimate was much higher than other providers, but he refused to reimburse any of the initial money paid.

The man said that a sweep had been done. We hired another company to come and do a sweep and they found about 250 nails, including 20 found on a porch roof. They also found tar paper and other roofing materials that he claimed to have cleaned up. The second company stated that they felt a sweep had not actually been done at all. More importantly he did not seal the ceiling and it was open to the attic, exposing appliance and insulating dust, and leaving up minimally supported ceiling materials which eventually collapsed into the house risking injury and death. It seemed like he wanted to be fired so he could make some quick money on the contract. He provided minimal written estimates and those that he gave seemed extremely unreasonable according to other contractors who worked on the issues. After we fired Gainesville Restoration for poor service as well as putting our home and bodies at risk, some of Chris Pickering's first words were, "You'd better speak to a lawyer!" There was nothing like saying they were sorry and would make it up to us. After months while engaging two lawyers at our expense, the case was finally resolved. This was even as difficult as dealing with the contracting work itself. Complaints: 1.After using more reputable contractors to finish our home and on speaking to the adjuster we discovered that .Chris Pickering's contract was actually just a work order and gave little detailed information on what was to be done, and what individual costs were. 2. Insurance adjuster said the work was very slow compared to similar jobs. 3. Roof work was done by 3 people with periodic no shows and most often by one person 4.Our adjuster and lawyers stated that Mr. Pickering gave a lifetime of the shingles that did not exist. 5.We were billed for a roof warranty that was never delivered. 6.Post roofing family members stepped on five nails- three which penetrated shoes. (Thank god we were not barefoot as we often are during the summer!)We found at least 20 left on the roof. (We hired another roofing company to clean up and they found over 2 hundred nails and other metal roofing materials. 7. The most serious offense was leaving damaged and wet drywall ceiling and lighting fixtures up. They crashed down at once in the kitchen. This 200 lb of material could have severely injured or killed. Prior to this a workman had suggested sealing the large hole to the attic, but Mr. Pickering said not to. A covering may have at least minimized the strength of the ceiling collapse and eliminated the daily problem of falling insulation and loss of conditioned air. 8.Chris Pickering gave us an estimate of $3 K for some extra electrical work while the electrician said he was going to do for $1,200. This would have given GR an over 50% profit rather than the contracted 20%. 9. After firing GR we asked for a bill for work completed so that we could continue repairs with moneys left. Our continuing repairs were delayed for weeks as Mr. Pickering took at least two weeks to present a bill. 10. GR's first bill was very vague and charged a $ 4 K penalty for firing him, as well as for materials,work, and a warranty that were never done. 11. With the use of lawyers for months a settlement was made that we thought was still overcharging, but would not be made up for by further use of lawyers. 12. After all of this we found from neighbors, friends, relatives, lawyers and some business people, that GR had a poor reputation. The very competent man we hired to complete the job said that he had worked for GR for two weeks and found their work sloppy, their management disorganized, their ethics poor, and their wages low. Despite a family to feed he did not want to be associated with such an organization. Lesson- check Angie's list and other reliable references prior to work!

Overall, they restored our property to better than it was originally. I was very surprised at how quickly they responded and repaired our home. My wife and I learned a lot of how devastating fire damage can really be for the entire house even though it started in the kitchen and mostly isolated to this area but smoked up the whole house. It took approximately 2 weeks to make all the repairs and a total of 4 weeks for the entire project included installation of new cabinets and countertops. There program to make selections and get the project started was very satisfactory. They started on our project the next day after they came out to asesss the damage. Thanks for your work on this project!

On time and budget. I was very satisfied with the quality of the materials used and the craftsmanship was excellent. They did all the work in house which made me feel very comfortable knowing who was going to be working at the house when my husband and I were not at home. The workers showed up at 7 am when they said they would, when we were leaving for work. That is an A plus in my book!

We contracted Gainesville Restoration & Construction to do our roof at the end of July. Six weeks later the roof is still not done. We paid 50 percent of the estimate up front (9,000). We have already taken a number of days out of work waiting for the workers to come. This morning we were told that they would definitely come between 8:30 and 9 - and, once again, we were betrayed. We offered to pay for insulation (that was done) and asked for the refund of our retainer. We are now threatened with the cancelation fee of 3400 dollars (20% of the total estimate). I firmly believe that the estimate (17,000 for roof, insulation and installation of a new vent in the kitchen) was highly exaggerated in the first place. I would NOT RECOMMEND the company to anyone - not only because of the way that they have lied to us over these past six weeks but also because of the nastiness and the threats deployed once I called to tell them that we no longer wanted their service.

Lousy business practices.