Family Pool, Spa & Billiard

unknown

The salesman, Dave, was the nicest guy you would ever want to meet. A real smooth talker. I told him he said what I was looking for which was an "endless swim system" swimming pool so I could swim continuously and out out to keep fit. I told him I had personally pre-tested an "Endless Pool" pool system and Michael Phelps swim system and thy were both great, but I DID NOT LIKE the "JET" SYSTEM I had tried. He said the best product in the world with the Badu swim system. He told me that he had installed many Badu swim systems for the professional athletes who swim on the Olympic team out of Gainesville Florida UF. The project wold take about six weeks to complete. The installation wound up taking almost a year!!! For some reason the salesman was the project manager as well. He was very difficult to get a hold of and make endless promises that he never kept. Dave is a master of making excuses. There were always problems, problems, problems, and no one seemed to care about fixing them. No one showed up on time to do the job. The work was completed in a very shoddy way. I do not believe any of the people who work for this company really cared about quality nor did the installers have the proper training. They actaully had to dig the fiberglass pool out of the ground becasue is was tilted and re-install it. The pool is still "bowed" in the middle and the bottom is still not level, plus there is no drainage for the patio. The owner of the company, Pat Flannigan, was also impossible to reach nor did he seem to care. I just kept getting the runaround from all people involved. The worst part of all is that I wound up with a swim "jet" system, exactly the type I SPECIFICALLY SAID I DID NOT WANT. It is not nearly as good as and Endless Pool or Michael phelps swim system, because the water stream is harsh and inconsistent and you have to keep speeding up and slowing down to swim. I later found out that they had only installed one of these systems before mine. The athlete had moved out of state slightly thereafter.

This company installed a pool for us, Gene York sold us thing that did not exist. His installer Ken installed the pool without foundation blocks and did not roll the bottom so it looked and felt like the moon cratered and rough. The pump burnt up after on week because it was not the correct pump according to the manufacture of the pump.The second pump which was exactly like the first began leaking after a week. After a 3 weeks they replaced the pump and after another 10 days they came to redo the liner. When the tried to do it the walls fell and they had to take it all out and start over. The different installer did a great job this time. They even brought out the right pump. They left when the water was about 6 inches deep. The next morning the pool was leaking. it had a hole in it by the seam. I called them to tell them about it. They told me to patch it. I told them we paid for a new pool not a patched one or defective material. they said they could not come back for a week. When they finally came back it was 2 in the afternoon and they told me they had another job but would be back in 3 hours. 7 hours later after dark they arrived to replace the liner, I asked them to come back the next day to do this in the daytime but they told me that wanted to do it that night, to they could go back to Tampa. I again told them it would be better to do it in the daytime. The liner will not stretch out to install properly cold at night. They did not listen and said it would be fine. While they worked with the headlights of their truck and flash lights the metal wall collapsed because they could not see what they were doing. Tracey had to help them to hold the wall so they could clean out the tracks and try to redo it now. They did not lever the bottom or roll it before the liner was put in as they did the second time which was done correctly. While they were fighting the wall they tore up the bottom with their feet pushing and pulling on the wall. Once they got the liner in and water starting in the pool they rolled the bottom with water in it. then they left around 2AM. Two days later when it was full be saw the results. of this night install. The bottom is now worse then the first install, moon crater bottom with roller lines across the pool numerous time and many wrinkles where there was no sun to heat the vinyl for the wrinkles to be stretched out. Now to get it right I will have to buy a new liner and have it installed again. Shawn will not answer his cell phone or return my calls. The owner will not return my calls. gene York is harassing me after being told not to contact us because he lied to us and sold us things that do not exist and a pump not made for this installation. He also told us he was a licensed pool contractor. He was not at the time he sold us the pool. I have tried to work this out with them but they do not want to. So I guess they wish to settle this in court on here on their web page. My offer still stands, TAKE IT OUT OR REFUND $2000 DOLLARS SO i CAN GET IT FIXED RIGHT OR WE CAN LET A JUDGE DECIDE. Shawn has had this offer for over a week now and refuses to call back or answer his phone. His worker at the store has taken 2 messages and promised me he would call back. HE HAS NOT. I have done all I can do to resolve this but Family Pool does not take care of their customers. on the 18th the installers supervisor cam out and stated the installation was not done properly and it should have not been done at night. He also stated the wrinkles would not come out and the liner would have to be replace to get them out. He was suppose to be back in touch with us and has not done so either I have just found out Mr York wrote a letter stating I am satisfied with the pool. He has now lied in writing. the owner of this company has yet to return a call or contact me about this.

The installer of the pool was an independent contractor and they did an okay job. Beyond that, the company itself was supposed to complete the installation of the deck and steps. THEY DID A VERY SLOPPY JOB AT WHAT THEY DID. They sent somebody out to us with no tools or hardware, and we ended up hiring our own people to complete the work and we had to pay extra for it. We are missing covers for the openings between the pump filter and the pool. The sales person said he would send it by UPS, which should have taken one day to get to us, and we have not received the parts. It has been close to a week.