Crystal Air & Water

It went well. They responded on Sunday and came out, however 19 year old system could not be repaired. New system in on Wednesday. We honestly didn't shop around or compare prices due to the hassle and how hot it was!

Our AC went out after 26 years of use... time for a new one! I contacted 3 local experienced AC companies to diagnose and offer the system they think would be the best fit. Lance from Crystal Air did a phenomenal job with the evaluation and listened to my concerns. They came back with a great price on a Trane system with the tonnage and SEER I was looking for. Installation was smooth and completed faster than expected. Richard and his crew did a great job completing the work and explaining how to work the new system. They put in a "scoop" to help more air get to a room that runs hot. My only complaints are the door to the air handler closet sticks, and the hole through my exterior wall for the new condensate drain line was cut a little large, and needed a healthy amount of sealant. Overall, the AC works great and we are happy with the installation.

Punctual, professional, courteous and dependable.........................

broke again in 3 days. Ended up replacing entire system by a cheaper company.

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They were great. I've had no problems at all.

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The answering service ask what my problem was and promptly put a tech on line. He stated when he would arrive after giving him direction. He arrive as stated and had my system back on line promptly. Since it was only a minor issue he did a full PM check while here. Great job.

Arrived on time and job was done in a timely manner. I was real impressed with the service and the install crew.

Very smooth. Professional demeanor and attitude by all three employees I dealt with.

Great knowledge of product and how to install. All completed in 6 hours. Left work area like nothing happened. Best price of 4 bids.

Crystal air is our #1 vendor. They are prompt, courteous & the best service.

I paid to join Angies?s list specifically to warn my fellow consumers of just how dishonest Crystal Air Company is, so please take the time to read our story Crystal Air and Water of Gainesville Florida came to my house and replaced a thermostat. It took about 15 minutes. They charged me for parts $179 for a Honeywell 5000 2 heat 1 cool thermostat, not programmable either. You can buy this exact model at any Home depot or Lowes for about $39.00 retail! Not $179.00 like they charged us. We were told that it is the cheapest one that they carry on their truck for a replacement. In addition I was charged $69.95 for the house call plus a $5 fuel charge and they are located less then 5 miles from my house. The Biggest Issue: When I lodged a compliant on Tuesday morning with Crystal Air and reported them to the BBB, ?Curt ? the owner, said he?d issue me a refund check of $79, if I dropped my compliant with the BBB. I did as he requested on Tuesday afternoon. I did not get my check thru Thursday, so on Thursday afternoon I called and I was told that the check was in the mail. On Friday I still did not receive the check, I called again and I think you know what he said??I won?t sign the check?. They lied to me twice and overcharged me for the thermostat. Jinnee, the secretary, also told me that the proverbial ?check is in the mail? and I?m ashamed to say they took me twice; at least I didn?t buy that bridge in Brooklyn.

Crystal Air gave us a diagnoses of a leaking evap coil and told us that we needed to replace our entire system and that they would give us an estimate. I called another company and they did not see a leak in that location and were able to repair the problem with out replacing the whole ac system. I called to talk to a manager and all Crystal air was concerned about was getting my credit card number. They didn't want to hear my complaint. I did discuss the issue with the same tech that came out who said he was also the manager and said he would void out the ticket. I asked him to fax it to me and he never did. I DO NOT RECOMMEND THESE GUYS TO ANYONE!

They are a really good company, and we have never had a problem with them. Their price is excellent as well as the quality of their work.

They were pretty good. They seemed competent and did a decent job. They came when they said they were going to come. All service people seem high to me so that is something I am probably not competent to assess. It seems to work fine and I haven't had any problems. They were quite responsive on an earlier occasion. Their punctuality is good. I will use them again in the future but I am not sure I wouldn't do some comparison shopping.

Crystal Air & Water did a good job and the price was good. They were prompt and efficient and I had a small problem after they left but they came back and fixed it. The workers are very good and very efficient, everything is holding up very well.

(1) 06-19-2010: Technician skipped a "number" of items on their published check list. 45 days later, 08-02-2010, system failure resulted in $54.95 Service fee. (2) 06-17-2011: Technician skipped a "number" of items on their published check list. I told him that the system didn't seem to be cooling properly for the past few weeks, and was running continuously for extended periods of time. At first, he indicated that the Freon "appeared" low. I told him that if there was any indication of a leak, or required servicing, that he do it "then" rather than costing me an additional Service Call in the near future. He assured me that it had come up, and that there were no problems with the system ! (3) 09-26-2011: Even with the cooler weather, it seemed clearly evident that the system was not cooling properly, so I called them out again, and I was told that the system was low on Freon, indicating a serious leak . I called their Customer Service Rep. and told her that I had complained to their Tech., on 06-17-2011, that the system wasn't cooling properly, and though there was evidence of low freon, he had assured me that there was no problem. She told me that I should have called within the 30 day warranty period. (Apparently I, the customer, should have 2nd guessed their technician, and determined that he didn't perform a proper check!) I asked the technician what the leak check would cost, and he began quoting hundreds of dollars, including $86.00 for Dye, that I later discovered costs less than $5.00. I asked the Customer Service Rep. if she could give me an estimate of what the leak check would cost, and she flatly refused! (I was apparently expected to OK the work, without any idea of the cost, other.than it would be" hundreds" of dollars.) To put that into perspective, I subsequently called several other companies, and they all had Flat-Rate amounts for doing a Freon leak check; and the company I chose to do the check did the entire check, requiring only 15 minutes with a electronic "sniffer" device for the total price of a $65.00 Service call. My assessment of Crystal Air & Water is that they "bait" customers with low initial Service Call fees, but gouge you if you need a repair. It also appears that they have a large turn-over of service personnel, which brings into question the competence of their service technicians. ( The technician with the company that satisfactorily completed the work, had been with them for 10 years.)

Christin always answered our many questions quickly by email and came to the house twice in the early evening to explain the system and what work would be done. She also helped with the paperwork to get a rebate (in progress) from GRU. Will continue to use them in the future as needed.

One of the things that surprised me was the fact that they were not trying to push on us the isntallation of a new thermostat. I was very impressed with their service staff.

They were very prompt and professional. My A/C unit is in my attic instead of the garage wear most people's are(thanks Emmer Development for putting it in the LEAST energy efficient place), but Crystal Air said no need to move it (for about $2500) until the fails. I appreciated the honesty.

The overall experience was good. We have used them several times for seasonal check-ups so we were familiar with them. There's not much of a story involved, they came, found the problem, and fixed it.

They did excellent work on time and with great results. The staff is fantastic and the sales rep got us all our rebates and she (Kristen) did all the work (except of course the fed tax one). They even helped us with a problem we had with a tankless system that was poorly installed. One great bunch of people to do business with! We love our new system, it works well and has cut our ulitity bills nearly in half.

One of Crystal's technicians performed a tune-up on my air conditioning and heating system. He found small issues with both my inside air handler and outside unit, explained them to me and gave me repair options. He performed the repairs quickly and professionally that same day. I was thrilled to learn my system was in good order overall and didn't need to be replaced. I was very pleased with everything about the experience.