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Air Ducks Heating & Air Inc

Heating and Air Conditioning, Air Duct Cleaning, Heating Oil,

About us

We created our business to keep people like you from having to suffer through service that left their homes a wreck and tried to sell them on bigger, better systems that they simply didn't need. You can turn to us for long-lasting repairs and maintenance that can extend the life of your heating and cooling systems.

Business highlights

13 years of trusted experience
Emergency Services Offered

Services we offer

Air duct cleaning. HVAC replacement, sales, service & installation. Insulation. Dryer vent cleaning.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.520 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
0%
3
0%
2
0%
1
15%


Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.7
responsiveness
4.7
punctuality
4.7
Showing 1-20 of 20 reviews

mike P.
05/2019
1.0
heating & air conditioning/hvac
  + -1 more
Air Ducks replaced my system 5 yrs ago, they never pulled a permit now I have to pay a new contractor to bring it up to today's code and have inspected. Marion county has Air Ducks license on hold right now, that means they can not pull a permit. Plus the county told me Air Ducks has let eight permits from 2018 expire without a final, that means the homeowners will eventually end up in the boat I'm in. I have no other recourse but to sue this company.
Description of Work: A/C replacement
Rating CategoryRating out of 5

Response from Air Ducks Heating & Air Inc
This person thinks he is in the mafia, and tried to extort me for money. He said he would put bad reviews up every where if I didn’t do a job at his house for FREE. He did put a bunch of bad reviews up!

Gregory H.
07/2017
1.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
Have and still am being threaten by this company for writing a public review. Owners own word :You need to take that review off of Facebook you just did or maybe I can start giving you problems Please take care of it for there will be repercussions And it keeps going, he's ripped off people for years that's y he can't sell train anymore
Description of Work: Employees seen and pic taken of him sleeping in a gas station parking lot at 830 am

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Air Ducks Heating & Air Inc
Very bad ex-employee! I had to let fire him because he was involved in child p***. Unfortunately he’s not in jail, but the last thing I heard is the authority’s had him under investigation.

John G.
05/2017
5.0
heating & air conditioning/hvac
  + -1 more
Fine, prompt evaluation and repair.
Description of Work: Replace House HVAC failed evaporator

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Martin P.
09/2016
5.0
heating & air conditioning/hvac
  + -1 more
I would use them again in future.
Description of Work: I use Air Ducks Heating & Air for heating and A/C.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jay W.
09/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: I used Air Ducks Heating & Air Inc for heating and A/C service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

WILLIAM S.
08/2016
5.0
heating & air conditioning/hvac
  + -1 more
Very good. Tech showed up in the agreed upon time-window. Spent about an hour. No hard sell (system relatively new but some companies are known to sabotage a unit or exaggerate a system's condition) - just honest work. Will use them again. Pleased with Sam's company.
Description of Work: Semi-annual HVAC service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$186

Larry M.
02/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Repaired air conditioner

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Cheryl & John L.
01/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John F.
01/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: They replaced my current system with a brand new more efficient one and I couldn't be happier with my decision to use Air Ducks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Melinda P.
01/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John C.
01/2016
5.0
heating & air conditioning/hvac
  + -1 more
They were very good. They were very prompt and I believe they are honest. They didn't try to sell us equipment. They fixed our old equipment which is as old as our house. So I'm sure that there would have been many people who would have tried to sell us something but they didn't. They fixed it and they did a really nice job. It was reasonable. It's kind of a family run operation and the guy that runs it actually has been one of the guys to come out and service but he has his other people and they are all the same. I mean they come out promptly, they do the work, the cost is reasonable and very nice people. I would recommend them highly.
Description of Work: They did some repair work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Melinda P.
01/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$125

Laurel B.
01/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Wendy M.
12/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$49

Larry G.
12/2015
5.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
unknown
Description of Work: Replace HVAC, clean ducts, Add return air ducts, repair ducts.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Camille S.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Easy to work with. Quick and timely.
Rating CategoryRating out of 5
Yes, I recommend this pro

Fred M.
08/2015
5.0
heating & air conditioning/hvac
  + -1 more
Duane the technician arrived on time and was very professional, thorough and easy to deal with. He did not rush through the process and was very knowledgeable. I would not hesitate to use their services in the future and would recommend them to anyone needing A/C service. Thank you, for a service well done.
Description of Work: A/C 20 point tune up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Response from Air Ducks Heating & Air Inc
Thanks! Top of the line service is are #1 priority. Duane is a GREAT tech and ill let him know what a great job he did for you.

Sharon A.
06/2015
1.0
heating & air conditioning/hvac
  + -1 more
see above
Description of Work: They installed a new AC unit. They started out very responsive but as problems arose they refused to take or return my calls. I ended up getting a Trane trained technician to look over the entire unit and make adjustments to all the parts installed. Air Ducks misrepresented their expertise. Their unwillingness to address my concerns regarding a brand new (installed in April 2015) AC unit showed their lack of reliablity and knowledge of their product. The owner Sam Roberts talks a good sell but stay away from them. I had to insist on having my warranty papers and I ended up with photo copies of some pages of the manuals. They weren't going to give me any backup data. STEER CLEAR OF AIR DUCKS!

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$7,000

Response from Air Ducks Heating & Air Inc
I'm very sorry your experience was not great. In reference to your review. Your demands were not reasonable. A thermostat being to loud is a unusual complaint, which after hours of research there was no solution to this problem. Which I indicated to you. In reference to the warranty paper work and manuals. I sent all that I could find on the Trane dealer web site and the warranty papers that they gave me. I returned all of your phone calls that I'm aware of. Im truly sorry for the experience that you had, but your recommendation that I buy 10 different thermostats to see which one was the quietest wasn't reasonable. Once they are installed I would not be able to return them, which I indicated to you. Our company motto is to "treat people the way we want to be treated" so once again i'm very sorry for you experience. If in the future I can help you in any way I will do my best to accommodate you. Thank you, Sam Roberts

Jan D.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
The technician repaired the a/c very promptly and was super nice. He also checked the entire unit for any other problems just out of courtesy. I would recommend this company to anyone. They are an honest company and I will call them if needed in the future.
Description of Work: The technician determined the freon was low and filled the system. He filled the system to the correct level and checked to make sure it was working like it was supposed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$126

Jan D.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
They are very dependable, they come when they say they will, and do a very good job.
Description of Work: They serviced my A/C.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$126

    Contact information

    unknown, Gainesville Ocala, FL 32615

    www.airducksac.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 5:00 PM
    Tuesday:
    7:30 AM - 5:00 PM
    Wednesday:
    7:30 AM - 5:00 PM
    Thursday:
    7:30 AM - 5:00 PM
    Friday:
    7:30 AM - 5:00 PM
    Saturday:
    7:30 AM - 5:00 AM

    Licensing

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Air Duct Cleaning,
    Heating Oil,
    Dryer Vent Cleaning,
    Insulation,
    Appliance Repair

    FAQ

    Air Ducks Heating & Air Inc is currently rated 4.5 overall out of 5.

    Sunday: Closed

    Monday: 7:30 AM - 5:00 PM

    Tuesday: 7:30 AM - 5:00 PM

    Wednesday: 7:30 AM - 5:00 PM

    Thursday: 7:30 AM - 5:00 PM

    Friday: 7:30 AM - 5:00 PM

    Saturday: 7:30 AM - 5:00 AM

    Air Ducks Heating & Air Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    Yes, Air Ducks Heating & Air Inc offers free project estimates.
    Yes, Air Ducks Heating & Air Inc offers eco-friendly accreditations.
    No, Air Ducks Heating & Air Inc does not offer a senior discount.
    Yes, Air Ducks Heating & Air Inc offers emergency services.
    Yes, Air Ducks Heating & Air Inc offers warranties.
    Air Ducks Heating & Air Inc offers the following services: Air duct cleaning. HVAC replacement, sales, service & installation. Insulation. Dryer vent cleaning.

    Contact information

    unknown, Gainesville Ocala, FL 32615

    www.airducksac.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 5:00 PM
    Tuesday:
    7:30 AM - 5:00 PM
    Wednesday:
    7:30 AM - 5:00 PM
    Thursday:
    7:30 AM - 5:00 PM
    Friday:
    7:30 AM - 5:00 PM
    Saturday:
    7:30 AM - 5:00 AM