Masterpiece Flooring

Description of Work: We hired Masterpiece Flooring replace carpet with tile in three rooms. At the initial inspection and estimate, I enquired about base boards being lifted. I was assured that the baseboards would be lifted numbered and the walls would be numbered to match. I was also told that they would not put us out of our home for the night, they would complete two rooms before starting the third. They were also to remove and replace the larger pieces of furniture. I made a deposit and an appointment was set for Dec 4 to Dec 6, because I am heavily committed between Dec. 14and Jan 4th. We waited all day Dec. 4th for them, we called at about 10 am and were told that they were supposed to be on their way. At 12pm my husband stopped by their office to check and was assured they would be there by 2pm. At 5.30 pm they pulled in deposited their trailer and left to return at approximately 10 am on the 5th. On the 5th they started removing carpet in all three rooms. At that time they informed us that they would be completing the job in two days instead of three. They proceeded to remove only half the carpet in each room. This was to facilitate them not removing the beds. They laid the tile on only half of each room, without removing the baseboards, and informed us that we would now have to sleep somewhere else because the thinset would take 24hours to set.. According to them the removal and replacement of baseboards was not on the job order, and this would in no way affect the lifting of the tile, this they stated was caused by improperly applied thinset. On the 6th they shifted the beds onto the newly laid tile and proceeded to lay tile on the other half of each room using a quick setting thinset and shift the beds back again as they then grouted all the while telling us that we could not walk on the tile for 24hours. Halfway though the day they decided that some of the tiles were defective, this required that some of the tiles that were already down would have to be removed and replaced.