Linn's Prestige Kitchens & Bath

unknown

See above.

The job went very smoothly besides a hiccup once old cabinets were removed and walls were opened up. We ended up needing to replace some old electrical work that had been done. The team that worked on my job from Linn's handled the situation just fine and got everything sorted out. Each person I interacted with was extremely pleasant from the sales person I dealt with to the delivery men. I was happy with the whole experience from beginning to end.

I saw them online. It looked good and that's why we used them. But I don't know if I'd use them again. It was hard to get them to finish up. They did finish up and do everything, but it took a while. The guy I worked with was real professional.

Excellent product, excellent product.

Designed, built and installed master bath cabinet

Showed up to do the estimate but never got back with me.

We own the “house from h***” where everything was “stick built” in 1979 with great care to avoid being straight, flat, flush or plumb in any respect. So, these guys had their work cut out for them and after work began, a lot of “fixes” had to be though up to accommodate less-than flat walls and floors and we were not always comfortable with their solutions.. They came out to the house several times and made many measurements – sometimes three or four times. After a number of visits to the design center, we settled on a cabinet style and the scope of the project. Work began in October 2011 and should have taken about four weeks. When they began installing the base cabinets, we found that they mis-measured for one of the corner units which threw the measurements/ placement of everything else off. They offered to take the offending corner base cabinet back to the shop and work on it until it fit properly. I insisted that I wanted a newly manufactured cabinet of the correct size. Since I was writing large checks for this project for new correctly-sized cabinets, I was unwilling to allow them to modify the oversize base cabinet. That meant that there would be a significant delay incompletion (from before Thanksgiving 2011 until January 2012) to allow time for manufacture of the new base cabinet. For some reason, they also decided to stop work on the guest bathroom as well as stopping work on the kitchen. After some discussion, they agreed to go ahead and complete the guest bathroom. To gain some additional storage space, we agreed to go with a “kitchen sized” vanity cabinet (taller and deeper) in the guest bath. That meant that we could not buy an “off the shelf” cultured marble vanity top and, at extra cost, we had to have a custom vanity top manufactured. Eventually the newly-built corner cabinet arrived and work began anew – until we discovered the sink was off-center beneath the kitchen window due to some more mis-measurements. More discussions ensued and we eventually arrived at a workable solution. So about four months after initiation, the remodel was finally completed – just as we’d gotten used to having the refrigerator in the living room but cooking in the dining room on the microwave. The company has some aversion to using an actual formal contract that spells out specific work and specific costs which made us uneasy – they use something they call a proposal which lumps work and costs together. (Mike Holmes from the TV show “Holmes on Homes” would have had a cow.) After contacting some previous customers, we decided we could live with the proposal method although we never did feel totally comfortable with it. They did good work but you’ll want to triple-check their measurements. We’ll probably use them again when we remodel the master bath room. I’m glad we agreed to the recessed light fixtures – with LED bulbs. We have lots of light for very little energy usage.