COOK'S CUSTOM SVC INC

Description of Work: HVAC & appliance work for over 20+ years for a 66 unit apartment complex. Highly recommend! - James Gardner Gardner Mgt Inc DBA Jaymar Apartments

Description of Work: New HVAC's.

Description of Work: Over the past 15 years we have used Cook's Custom Services to repair or replace several AC units or heat pumps, at our own residence and at our four rental units.

Description of Work: We have used Cooks Custom Service for 2-3 years to handle our Heating and A/C Systems and also work on our appliances. When we first moved to Destin, I had the owner, Roger Cook, come out and inspect all four of our Heating and A/C systems. He said everything was in tip top shape. We believed him, but we had problems from day one. We stopped using them for our Heating and A/C because we were spending so much money with them and things still kept going wrong. Subsequently, we have hired another company only to find out that many things have just been done wrong. We had some shut off valves put on our systems to that in the event that the froze up, they would shut off, thereby not generating floods, which we have had from 2 of our 4 systems. (one of these "floods" resulted in $8,000 worth of damage to our home). They put the shut off valves in the wrong place, so they would have been ineffective anyway. We had an error code on one our thermostats that wouldn't clear, they never could get that fixed or clear whatever the problem was to correct. We also used them to repair our Bosch washer and dryer. Our washer died and we bought a new one. Cook's has a very good service technician, John, who was to come out and install our new washer. They sent out their heating and air conditioning techs to install our washer. I was using the washing machine for the first time, and went it went into the spin cycle, it was rocking so bad it almost fell off the platform, I had to brace it to keep it from falling off. I can't think what might have happened if I had not been standing there at the time. Then I called them, they sent John out and he discovered they had not taken off the packaging material around the legs that should have been removed on installation. The next thing, is that I discovered that we were not getting any cold water to the washing machine. I discovered this upon washing (3) very expensive J. Crew sweaters on the hand wash cycle. They all shrunk. I was really upset about that! We called another appliance repair company, were charged $170.00 to find out that the Cooks installers switched the hot and cold water hoses. The ultimate, I called and left a message for Roger Cook to call me. He never had the professional courtesy or courage to return my call. I was willing to work out the problem with him, but obviously he's rather good at hiding behind his receptionist.

Description of Work: The service I wanted performed was to replace the ignitor assemblies on our outdoor Wolf grill.

Description of Work: Cook’s Custom Service Inc. installed an air conditioner for me in the fall of last year. They also installed a compressor in my house in July of 2008.