THE PORCH FACTORY

Total scammers. They redid our screen enclosure a while back and never replaced the screws they put into the quote. When I had someone redo their work, they said there is no way those screws were replaced as they were completely rotted through. They could not even find their own invoice as they had an IT "incident" years back and lost all of their data! I tried to reach the owner multiple times after his staff was less than helpful, but never received a call or email. Terrible work and liars!

very well----good job

From A to Z, this went perfectly. I called for an estimate and set up an appointment. The owner came out and addressed all my questions, took measurements and provided a very reasonable estimate. I was told that the turn around from signing the contract to installation would be about 3 weeks due to their current workload. It took me about a month to decide, but when I finally reached out the the office and signed the paperwork and paid the deposit, I had my new screening in just under 3 weeks. I could not be happier with this entire process. The owner, the office manager, and the two installers were each professional, friendly, and efficient. The installation appointment was set for a Monday between 9 and 10. They showed up promptly at 9AM and worked for almost 12 hours straight and the job they did was flawless. They also somehow managed to thoroughly clean up in the dark and finish the day in good humor. I also want to note that they redid the entire screening on the back patio (including the doors) with the strongest "animal proof" screen, which so far has stood up to clawing and probing by my cats and dogs. They also redid a small screened enclosure and door in the front of the house.

We had our initial installation of a screened area on our back porch that leads out to our pool and our front entry to our home. The doors on the back patio were broken and inoperable within weeks. They came back and told us they needed to be greased. After a few days they were in the same condition but also the part that eases the door closed was also broken. After three visits we asked them to upgrade the doors (2) at a cost of an additional $1,100 to us. We waited another three weeks for the team to show up today and ruin some of the other parts of the back porch, including the fact that the replacement doors were ordered wrong. They had a bad day we were told. They dumped parts into our 6 lb dogs pen that is adjacent to the work area and we were told that the metal shards, rubber silicone and screw were not something that would harm our dogs. That is absurd. Metal shards left all over the interior of our patio and on the outside of the room where we walk to go into our pool. One excuse after another for the horrible experience we had today. We still don't have functioning doors, requested another team to make this right and when "Rob" gave us a hard time my husband said", we will take you to court to finish this job correctly and Rob's response was--you don't have a contract. Is this who you want to do business with?

unknown

Met with Ray from Sales 6/17/15 and sent deposit on 7/1/15. The process for getting the permit was to begin after deposit was received so when we moved down the end of July building could begin. On 8/4 I spoke with the office and they could not find my contract. What? I had to send a copy of the document I had to them and then Ray arrived at our home again to provide us with the documents yet again and apologized for dropping the ball. On 8/10 the plans were drawn and revised on 9/4. Then we waited several weeks for permits which was approved on 9/16. Since our development has a irrigation system it was important to make sure the system was moved before concrete was laid. I received an email that I would have to wait on a schedule for that. So again another hold up. On 10/1 we had the termite inspection completed so digging could begin and the concrete laid. The concrete team completed their project and then it was another waiting process for approximately 10 days. Since it was supposed to take 3 days to build the porch I requested a date of completion for for 10/16 since I had family visiting for the first time. I was told that was impossible and it would be completed by 10/23. They are supposed to begin the 21st and never arrived and did not receive a call (I had to contact them). They worked the the 22nd and 23rd and the crew said that would be back on saturday the 24th to finish the project. The framing and roof was up and the crew was supposed to finish up that day. Again, I received no call and they did not arrive. When I called on Monday they said that someone called in sick and didn't make anyone aware of it (Really?). However, I did receive my invoice on 10/21 via email. So it gets completed and the owner shows up looking for payment before the crew even cleaned up. I was not paying until we received approval from the County. The County arrived on 10/30 and did to approve. While my family was here visiting and I was not home the owner showed up at our back door looking for a check. The entire staff at The Porch Factory was aware that my husband had suffered a stroke and has difficulty walking etc. The owner remained at the back door until my husband had to get up from his lift chair and head to the back door with his cane just to inform this guy that he does not handle the finances. An hour later I arrived home with my family and by the time I got the garage door closed, this guy was in front of our home ringing the door bell. Here is the thing, we live on a cul de sac which means the way he parked in front of our home meant that he had to be somewhere down the road waiting. Unbelievable. I told him there would be no payment until it was completely approved. On11/20 the revisions were made (they just showed up no phone call or scheduled time). When we returned the furniture had all been moved and not replaced and there were shavings all over the porch. On 11/24 the County approved. 4 months later we had our screen porch. I have read at the bottom of emails: Thank you for choosing The Porch Factory! Our customers are our most valuable asset and we want to let you know that we truly value your business. I saw more action obtaining payment then I did completing the work.

unknown

.

.Great! We had one technician here for 2 days to perform the work. He made sure to ask us where we wanted the doors placed. He arrived between 8:30 and 9am each day, and worked until about 5pm. He cleaned up his work materials every day, everything was clean and neat when he finished. The enclosure is beautiful, now we can enjoy the outdorrs insect-free in our screen enclosure.

With the exception of timeliness it did not go well. The yellow page advertisement for the company states "we specialize in roll up screens & retractable doors", as well as "screen repairs". Ray arrived on time/early and introduced himself and provided a business card. We went to the sun porch so that he could see the roll up/retractable window screens and provide an estimate for repair/service/replacement of the screens. When Ray saw the screens he said he had never seen this type/design of screen before and had no idea as to how his company could provide any service to me for repair/maintenance or replacement of the eight units. This sun porch was built in 2006 so we are not talking about resurrecting a dinosaur. Worst part was it wasted time for their company as well as for my wife and me.

The team arrived early. They got right to work and finished in a few minutes. Highly professional and pleasant. I will use them again!

We chose the rescreen since the estimate was very reasonable for the area involved. The crew was very professional and friendly and did an excellent job. All the screens are straight and snug. The workers also added new screws where needed and cleaned up after themselves. They made sure the structure was secure and their work was done correctly.

From the start of the appointment to the installation - perfect!

I got the quote in early December and made my deposit at that time. The permit came through rather quickly (WOW) and the job started within 6 weeks of my first contact. The workers who came out did a great job and their craftsmanship was excellent. I cannot say enough positive things about this company, from Ray, the salesman who gave me my quote, to the office support staff who helped me make last minute changes to the craftsmen who came out to build the actual room. Many kudos to a fine company - who do exactly what they say they will do. Many many thanks!!!

Waited about a month for work to begin, in fairness it was the busy porch season. Everyone from estimate to finish and ndash; inspections were polite, on time and professional. Great job. Very pleased.

EVERYTHING was TOP NOTCH. From start to finish everything was fantastic. They delivered ahead of schedule and the work was excellent! Our enclosure had a few unique challenges based on the layout of the pool and house but The Porch Factory solved them all and made the outcome look better than we could have hoped. WE would recommend them to anyone! Great experience from start to finish.

They just left about an hour ago and they did a satisfactory job. They were right on time and completed the job, so they do what they say they are going to do. I am pleased and I would recommend them. They do a pretty good job and I have used them in the past, so it was okay for me to call them again. I never really compared prices.

It took more than two weeks to complete because it was necessary for the new cement had to settle and harden.

They were excellent. They were timely, friendly, did great work, exactly what we wanted and the price was great.

The service turned out really well. They did a really good job. They were here on time and were dependable. They did what we asked and did a good job overall.

They did an excellent job. The people were excellent. They were good on follow up. I hired a general contractor and I think he is following up with them.

I liked it because they were there in the time frame that I needed which was almost immediately. The only thing I didn't like was that they were a little late in getting to me. The front desk thought that they were on their way when they weren't. They took about 3 hours later than she said. I didn't have a problem with that because they were so fast and good that I didn't mind.

Got several quotes for the job. The Porch Factory representative came to my house, measured and gave me a free quote. The other companies I called just gave me phone quotes. The Porch Factory quote was also the lowest by $400. Paid by credit card and paid half when scheduled, the other half when completed. They offered 7-10 days out for work to be scheduled, but I had them come when I took a stay-cation, a few weeks off. The 2-man crew arrived about 9 AM the Monday that was scheduled. (I was not actually told what time they would be there but it was and quot;first thingand quot;.) I had cleaned the porch and got the furniture, plants, etc. already out of the way so they could get right to work. They finished the job in about 4 hours - I thought it would take longer! They cleaned up well - walking the yard for small pieces of aluminum and screen. They took away the trash , too! They had a small radio but it was kept low enough to not bother the whole neighborhood. Very professional attitudes. Very pleased - now I can sit on my porch without bugs!

They were very quick in getting our permit and pouring our cement. From what I can see now everything is very good. He is very professional and is responsive. We had to pay for the work upfront. They are very diligent and punctual. They are quiet and courteous. The two gentlemen who came out to do the work are named Morris and Dylan.

We needed to screen in our patio since we do not have a screened pool. I found a coupon for the Porch Factory as well as other companies who do enclosures and had the companies give estimates on how much a screened patio would be. Ray Atkinson from The Porch Factory came out and drew up plans for the patio with cost estimates etc. Ray was totally professional and gave us everything we needed in order to make the decision regarding this job. Heather Ring, business assistant, emailed the necessary paperwork for our HOA to approve the job. After receiving the go ahead from our HOA, The Porch Factory set up a start date. The job was finished in two days. The installers, Michael Hannigan and Daniel Cuoto, did an OUTSTANDING job!!! They were fast, accurate, totally professional and just plain awesome! I can't say enough about the quality of work. They kept the area neat, clean and organized throughout their time here. It is so nice to be able to compliment The Porch Factory and their quality work! I would highly recommend this business to anyone who needs a screened in enclosure!