EAST COAST ALUMINUM PRODUCTS INC

This company was recommended to us, and we are so glad! Their estimate was lower than the other 3 companies we had quote the job. Their service was excellent. We couldn't be happier with the results. They stayed true to their quote - even after having to replace some of the tile in the bathroom window (because the impact windows were thicker than our old windows.) They even exactly matched the tile we have - no small feat in a home that is 30 years old. They were on time for every appointment - and the windows were installed within the time period they estimated. Every member of their staff that we came into contact with was professional, knew their business and were so very courteous. The entire experience was a breeze - they took care of everything. What a pleasant experience! They took care of all permits, took away the old windows, cleaned up after the job - you couldn't even tell they had been here. If there was a rating available higher than "excellent" I would have chosen that! We would recommend them to anyone that is thinking of having work done on their home. We will definitely use them again if the opportunity arises.

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So far so good. They just started work today due to a delay from the county on the building permit. Concrete forms done today, county inspection on 6/20 and block work scheduled for Monday 6/23.........will update progress as needed

I would recommend them highly. They did great work. Everything is good with them. They answer your calls on time. If you have other question they answer you on a timely manner. The co-owner of the company actually came to my house, did the quote, drew everything up. He emailed me, he keeps me updated. They gave us a price, they did the work to our satisfaction. they might have been a little bit more money than a couple of other quotes. He worked with me to get the price down to where it was comfortable with us. That's why we went with them too.

This is my second purchase from East Coast Aluminum. The first occurred three years ago when I had to replace a larger bay window on the rear of the mobile unit. I had searched many potential providers and settled on East Coast Aluminum and I could not be more pleased. On each occasion, the work was done on time as promised and the workmanship was perfect. I did not bother to shop pricing with other companies because East Coast pricing was more than fair and the service was eceptional. East Coast Aluminum is a family run operation which takes great pride in its work and reputation. I was impressed with the Quotation Proposal which outlined all the possible options in terms of glass - clear, gray tint, clear insulated and gray insulated - along with the differences in cost. All windows included screens with the pricing. Even though this company specializes in various home improvement projects which obviously have a higher price tag than my windows, I was treated with the same concern and respect as those making those much larger purchases. There was no pressure to purchase any upgrades or higher priced repairs. In fact, the first of a larger bay window came with additional exterior window supports which no other company mentioned and if I brought it up with other potential businesses then there was an additional charge. East Coast Aluminum is an excellent company to do business with and I not only highly recommend them but I will continue to deal with them whenever I have needs without consulting any other providers!

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They came out the day we called and the man was very knowledgeable. He quickly fixed the shutters and re-lubricated them. Excellent service!!

The awnings were not installed correctly so all awnings could be lowered at the same time during a hurricane. Their customer service is greatly lacking in respect and do not seem to care about customer service. As a woman, they tried to intimidate me and didn't like the response they got. When there is a problem, they avoid making appointments so you can arrange for someone to be there when they arrive. This bothered me as there are already holes in my house from the original instalation and I did not want new holes drilled into my house without being informed of the solution to the existing problem. So far, I have no solution as their personel left without talking talking to my husband, who was just 15 minutes away when they called and said they would be here. The owner is blaming my bay window for the problem, saying there is not enough room allowed for the poles connected to the awing. I don't see how this is the problem as there are other homes exactly like mine that don't seem to have this problem. I would not use this company again nor recommend them to anyone because if you have a probelm, you are on your own!

We received several bids for windows and a carport. Based on past customer references and price competitiveness, we signed a contract mid December. The window work was done as soon the material arrived first part of January. The installer was professional and installed the 9 windows in 2 days. The quality of the windows are excellent and look great. The carport took a while longer because of the time needed to approve a variance and a permit from the county. As soon as it was approved, the work was scheduled. East Coast quickly handled the variance and permit, making several trips to the county office and to our house to get signatures. The installation took 4 days. The 2 man crew were experts and did a very nice job. We are very pleased with the work . We have received many comments on how nice the new windows and carport look from neighbors in our community. We would recommend this company to others and will use them again for future projects.

In a word - EXCELLENT. See above

When installing, they did have to do some work with the support systems for this window. Compared to the other estimates I had received, this company was very friendly by phone, responsive and was up front with what they could and could not do. Their prices were reasonable considering the repair work needed and they did an excellent job.