Tri-City Pools

This property is a rental property and they told us we needed a filter. My husband went there cleaned the filter and saw that it was in good condition. He didn’t reply to their email. Few weeks later the heater didn’t work. They went there vans said it was a clogged pipe but the filter needed to be changed. My husband reluctantly agreed to this. My husband’s credit card company called and inquired about a charge from Florida since the zip was still NJ where we moved from. My husband ok’d the charge. Today a week later we were at the house and saw the pool was cloudy, I also saw the check salt light was on and check cell light. The old filter was resting against the heater. Before my husband could call they pulled up. The technician told my husband he was there to put the old filter back in... there was no filter in the pool system. When the owner called us he started screaming saying our credit card didn’t work. When I questioned why he was charging us for something that wasn’t done. He told me the filter takes weeks to come in...??? Obviously this isn’t true. We accused them of scamming us, which was obviously to us. They wouldn’t let us talk on the phone and screamed at us that we were FIRED from their service. Lol We caught them lying and they didn’t like it. Btw the pool had excessive salt because they weren’t checking the water at all just adding things... total scam artists

Large turnover in technicians. Not arriving in a timely manner & never a call from the office explaining. Very unresponsive to consumer.

It has not gone well overall. This has been an ongoing issue, not just on one date but the requirements of submitting this electronic comment requires a date.