The Screen Doctor of Lee County Inc

This business negligently thought we were lying about being existing customers, and purposefully scheduled us with new customers. Initially they tried to cover up the mistake with more lies, but eventually admitted it, but refused to do anything to make it right. When onsite to quote they promised to make it right and quickly schedule us, but after taking a 25% deposit, failed to schedule the start of work within the legally required 90 days. Ignored requests for a refund, requiring a CC dispute. Time Line 09/30/2022 09:41AM - Website Inquiry Confirmed noting existing customer 10/03/2022 12:13PM - E-mail from Kelly stating ~3-4 weeks for estimate, and ~16-18 weeks for installations 10/03/2022 12:32PM - Responded with confirmation. 10/28/2022 6:01PM - Sent e-mail asking for update 10/28/2022 6:01 PM - Automated responses from Kelly & Mindy saying existing customers will be scheduled first 10/31/2022 8:14 AM - Response from Kelly, still working on scheduling 11/11/2022 11:17 AM - E-mail from Sara saying that New Customer list has been reached 11/11/2022 11:25 AM - Responded stating we are an existing customer who seem to have been forgotten, included invoice # 11/11/2022 12:46 PM - Phone call stating can schedule estimate on January 24th. Mentioned we were existing customers, but told you were only now just getting to schedule people who submitted inquires on the morning of 9/30. This was the first deliberate lie told by their staff to cover up for forgetting us. 11/11/2022 12:54 PM - Second call agressively stating there was no record of us being a customer. Kept insisting I must have them confused with someone else. After providing them with our previous invoice # a second time, they found it under my wife’s name. Acknowledged that when my name came up under the existing customer list, they only checked for a previous customer with the exact same name, and didn't check address, #, etc... Finally acknowledged we were not contacted until after all existing customers, but still can’t schedule till January and will do nothing to correct their mistake. 11/14/2022 - Email from Mindy Peterson acknowledging their mistake, asking us to "extend some grace", but taking zero accountability and still refusing to schedule us with their other existing customers. 11/16/2022 - $100 Deposit made 01/24/2023 - Onsite visit, apologizes for mixup with treating us as a new customer and says since it’s screen work only, without structure, he can fit us in “soon”, which was another lie to get us to accept their quote and make a deposit. 01/24/2023 1:22PM - Informal quote received from Darin 01/25/2022 9:04 AM - Response accepting quote 01/25/2023 12:09 PM - Formal quote received 01/26/2023 11:10 AM - Signed quote returned 01/26/2023 - 25% 1,122.70 Deposit paid 02/06/2023 - 18 weeks passed since estimate initially provided 02/08/2023 - Estimated install date of July 13th, 2023 provided. 41 weeks vs 16 weeks 02/27/2023 - After confirming they don't intend to schedule in a timely manner, requested refund. 02/28/2023 - Request for refund is ignored. Disputed charge with CC company. Additionally filed a complaint with the Florida Department of Business and Professional Regulation against Mr. Richards Contractors license for a possible violation of Florida Statute § 489.126. Businesses may not require more than a 10% deposit unless they start work within 90 days. 12/05/2023 - Darin e-mails my wife, mistaking her for a vendor asking for updated prices on supplies.

I live on Sanibel Island and am still rebuilding from Hurrican Ian 18+ months ago. Went with the Screen Doctor to rescreen 6 windows. The quote was for a 6 month lead time and $1650. Seemed expensive and a long lead time, but fine, they are highly rated so I went with them. During the job, they came out 4 times to measure the windows. 4 times! Also, took 3 installing visits to get it right. Again, things happen, so was just glad when the job was completed. Got the final bill. It was $1800. Called the office to ask why. Got the owner. Told it was for travel surcharge to the island. I said it wasn't part of the original quote. She then in a very patronizing way went on to tell me they sent an email in January (that I don't have in my records) telling about the surcharge. Again fine. As I was ending the call, said they need to be careful. It won't always be this busy and people will remember how she treats them. Her response was to say "she wasn't going to listen to me school her on her business and she was hanging up." And she did. Unbelievable. I wanted to tell her I also have run very large businesses, and when a customer wants to give you feedback, listen!!! Anyone who is looking to open a screening company, come to Fort Myers, FL. The largest competitor is arrogant and has no interest in listening to paying customers!

we ordered kick plates for the side panels of our screen door - we had numerous conversations both with the installers and on the phone about them - they were late, would be here for the next phase of project - well the project is done and they now want to charge me for the kick plates. 8 days ago contacted them confused as to why I should pay and was told estimator would call me - still waiting. we had a pleasant experience until this issue - the crews were professional and courteous - not sure where this went wrong but I wont pay extra for something that was part of the project.

I wanted to leave this review to personally give my thanks to Eric & Mindy Peterson, the owners of The Screen Doctor in Ft. Myers, for their excellent service and outstanding craftsmanship on the screen room we just added onto our home (the Before & After look tells the whole story). The entire process from the initial estimate, explanation of the custom work required, Lee County permitting, demolition of old enclosure, on-site fabrication, and superior attention to detail was truly remarkable. Eric is a master fabricator and he was able to seamlessly blend the new screen room to our existing Florida room and attached laundry room in such a professional manner that the final result looks stunning. Eric made a great recommendation to install the canal facing screen with a Panoramic view (no structural cross members, just one solid screen) as it gives us a totally unobstructed view of the water. You also cannot go wrong by choosing to install the “No-Seeum” screen as we have no more pesky bug bites. We are so pleased with the entire experience that we have already contracted the next job for Eric and his team. Don’t hesitate to contact The Screen Doctor as you won’t be disappointed😊

Julian was our installer. He arrived early, was personable and very knowledgable about his trade. He did an excellent job! We would highly recommend this screen company.

The Screen Doctor gave us the best price for installing a front entrance enclosure. Their website gave us the opportunity to choose the design of the screen door and the types of screening were explained so we could decide our preferences before we signed a contract. Our phone calls and questions were always answered pleasantly. Two men showed up punctually on the day of installation. They did a professional and skilled installation. We would ask them questions about the installation every so often and were always answered with a friendly reply. We were also impressed that they cleaned up everything before they left. We are impressed with this company.

The workman were prompt, courteous, knowledgeable and professional. We had a minor problem after installation which was quickly rectified. We would highly recommend them.

I can’ speak highly enough of this company. Words that come to mind are prompt, friendly, professional, inexpensive, and trustworthy. I had a front porch screen that was torn. When I called, Mindy explained their pricing and offered an estimate over the phone, it was a great price, so we set a date for the work to be done. The day they were scheduled, not only were they prompt but called to see if they could come early. I explained that I was away from the house. No problem the screens are on the outside of the house! I asked them to look at the rest of the screens around the house and let me know if any others needed replacing. I was expecting to hear every screen in the house needed to be replaced. But to my surprise they only found one that needed to be replaced, and that is one I knew needed to be replaced but forgot about when I called before. I was able to get home an hour after their call to come early, they only way I could tell they had been to my house was because all the screens had been repaired. I will be using them from here on. These folks not only meet expectations, they exceed them.

The Screen Doctor did an excellent job. The two-man crew was punctual, professional, and skilled. Cost of the work was reasonable. Highly recommended.

They did the work while I was away and billed me. Not often companies do that these days.

Came when they said they’d come and did an excellent job. Very trustworthy business.

Fabulous company to work with. Professional, honest, reliable, friendly! Would highly recommend!

Shouldn't advertise if they can't provide service in a timely manner!

They worked well,very fast and the price was good.

Well, we have pictures. We're in Minnesota, we haven't seen the work, the pictures look good. They seemed good. It looks nice in pictures. We won't know until early December if we like what they did, so you are a little early on calling. They stayed in touch with us. They seemed good, and we knew what they were going to do because they stayed in touch with us long distance and told us if they could make it or if they couldn't, and reminded us that they were coming etc, things like that.

It went well! They came out right away and fixed it. Their price was very reasonable, they were prompt, and did a good job on the repair work.

We were very pleased with the results as well as the courtesy and professionalism of the installation crew.

They tried unsuccessfully to inflate the price by claiming that a 6'x8.75 panel was 7'x9.5'. After I borrowed their tape to show them that they were wrong they would not admit it. Said I had to pay for the screen they installed and the screen they trimmed off.

He did a perfect job. Showed up on time. He got it all in and it held. The price was very good. Our cat was around the pool and a squirrel showed up and they ran up and down the screen and there were no tears.

I was very satisfied with the service I received. The job was done professionally, and I now can use my lanai all year long.

The rescreening was done promptly and very professionally.

I was very impressed with their responsiveness and efforts to go above and beyond to get me an estimate.

Very well and would not hesitate to hire them again.

Great!! They did what they said when they said they would do it.

they haven't come yet but I really trust them to do a great job