Terminix - Ft Myers -Termite & Pest Control

I had pest control with Terminix for many years and decided to try them for a Rodent problem in my house . They showed up , got paid and it was impossible to get them to return . They made a shoddy attempt at sealing off my house and therefore the Rats were still able to enter my house . Unfortunately , I did not know what the exact procedure was to be , but they never set enough traps and never inspected the other attics . They never returned to fill the rat traps with fresh bait . All they really did was set Bait stations on the outside of the house and came a few times to check those with no report to me .I called the manager multiple times to request follow up inspections and or a visit and never got a response. I attempted to call the Corporate office but the Staff is told to not give out any correct contact numbers so all you get is a machine which no one returns your call. It is over a year later and I have a new company but unfortunately I still have one rat . I believe if they had done a better job of sealing off my house the rats could have not re entered .As, my new Company showed me all the areas that Terminix missed when they were sealing off my house. Also , on the fist visit the very young inexperienced man entered my Feces covered and urine soiled ATTIC with no mask or Gloves which is required to clean this type of soiling . When I asked him if he wanted a pair of gloves he said , No I don't need one. He rushed to finish the job and I had to ask him to show me what he was doing. Then he proceeded to call his manager and ask me to give them a good review when it hadn't even been tested. They are incompetent , overpriced, and lazy . I would not recommend them as it cost me $1200 for nothing and I was left vulnerable to more RAT entry . I wish we could do more to keep large corporations from ripping off people. The current company I work with has to come to inspect the traps 1-2 times per week and refill all the traps and refill the outside Bait stations. He also explained the process of how we would need to proceed , in terms of trap rotation and rotating the Bait for the Rat. He also confirmed there were too many entry points that were NOT SEALED off by Terminix .

The sales manager was unbelievable, he kept calling me honey and baby in front of my teenage daughter. I will not put what she thought of him and his unprofessional behavior. Terminix had sent me a letter with a 100% money back guarantee. DO NOT BELIEVE THIS. My credit card investigated ALL the problems and said they would give me the money back. The office manager, Charlie is HORRIBLE. I have called their corporate office multiple times and they refer it back to the Ft. Myers office. Now since my credit card returned my money for the HORRIBLE tenting that the people from Miami did IN THE DARK. Their reviews on here from years okay were good and that is how they have a B. Their current ones look at all the F's, and for good reason. I feel their 100% guarantee is a fraud as they will not honor it.

Our condo association had been paying Terminix for many years for a termite bond. Renewal due in June. Terminix sent an invoice to property management company 3 months early. Unfortunately management company paid. Terminix then sent a tech to inspect our condos. He spent about 5 minutes and only entered one of our three buildings. Told Terminix we were cancelling the service. We were already paid through June so asked for refund of the early payment. Terminix says no, they have already inspected the building. A 5 minute inspection cost us $1890!! We are done with them!

They could have done a more thorough job in spraying for insects and bugs. I still hear what sounds like little feet up in an attic area, but they told me they could not see any sign of and varmints being up there. They don't schedule a visit for follow up for spraying of insects. They just show up, ring the doorbell and let me know that they are here. I think if I am not here they just do the outside. They did the initial thing and then they have only been here once. I would have appreciated them scheduling so I could have been available in time to let them in.

Not well on rodent control, continually missed present & new entrance points, did not bait and /or follow up on bait stations and ck regular, and often did not follow thru on handling problems. when called in. Work was ok on insect control contract.

We were happy with it. They did what they were supposed to do. A number of years ago, we had termites and Terminix exterminated them. Now, we've got a contract for them to just do an annual check. That's all they do now, for the last number of years. They have not determined that we've had termites again. We have a rather large property to check. So, it's not a small home. We've had the same service person for several years and he does try to be accommodating. I think the cost for the annual check is a little high. But, we don't really have a choice on that. We don't shop around for prices. It's just a continuation of a program that we're kind of locked into. We've been using them for 18 years. I would tell somebody to shop around for the price versus service. Scheduling is not always at our convenience. It's more at their convenience. They give you a window of time like from 10 to 12, instead of just saying, "We'll be there at a certain time." I understand many service people use that window.

It went 100%. They are very good. They let you know when they are coming several days ahead. You do not have to be home. They do basically the outside and if otherwise if requested and then they come inside. They are always on time and they are just good. I have the same person come out and I have him on a regular basis and they are very dependable. If you have a problem, all you have to do is call in between. I would happily recommend them.

When we first moved to Florida, we had used another company and Terminix bought them out. We have been with them ever since which is now for about five years. The previous company used to spray inside and outside on every visit. Terminix only sprays the exterior and they say that would be efficient. That works for the most part. Every so often, some bugs do get inside. When we call them, they are responsive and come back out at no cost and even treat the interior. When we have been here for the treatment, the same technician, Vince, has always come. He is professional and nice. I did have one issue about four years ago. We had them come out and talk with us about termites. They really did not have a program of any kind that appealed to me and I went with someone else. Terminix has overall been good.

Bug control was good. The problem was the technician and scheduler. We always wanted the inside sprayed every quarter and made Terminix aware of that. We would schedule a block of time and arrange to be home. The technician would show up early or the previous day or the next day. He would spray outside and declare victory on his paperwork. I would have to call Terminix and reschedule. It is difficult getting through to their Ft Myers office. The final straw was when the technician wiped his muddy boots on the oriental carpet. Terminix was terminated. We are happy with our new pest control company -- very polite, punctual, and knowledgeable.

I signed a 1 year contract when we bought our house. As soon as it's up, I'm changing providers.

The actual fumigation went as planned, but when we returned home (after having paid $3,178.00 in advance), we discovered that two lamp posts on our deck had been taken down and left laying on the deck. We called the fellow who "sold" us the fumigation three times (once person-to-person, and twice by phone message), and got a promise to have the problem fixed... NOT. So we called the main office several times and were told each time that we would be contacted within 24 to 48 hours with a solution... NOT. We got a friend to help us reinstall the lamp posts. Still waiting for our call back on it. So far it has been about two weeks.

We checked the ratings on Terminix and decided to keep an existing contract that we inherited from the former owners of our home. The only concern is that I would have rather paid it in installments rather than paying upfront. So far it is going well. But they do seem to have issues sometimes with their scheduling.

Overall satisfied with the work. Had one issue with payment. Salesman assured me that credit card would not be charged until work was complete, but in fact card was charged the day the contract was signed. Discussion with local manager resulted in card being immediately credited to resolve the issueInsulation removal and install as advertised and workers were friendly and corteous

Terminix has been unable to control ant problems despite heavy use of chemicals. It's hard to get in touch for appointments. They arrive on time. There doesn't seem to be any clear chain of command in the company. As a result, responsiveness is spotty.

I used them because I know their name and I give them a B rating. Nobody like to pay so I give them a B for price. I had the same guy for years. He was very good and thorough but I recently got someone new who we are not all that crazy with.

It's a little on the expensive side to maintain it, but well-worth it. They do perimeter checks for the termites. After the inspection, they'll send a certificate in the mail. Everything's been just fine with them.

They do a good job and are thorough. They will come out at any time if you need them.

They are reliable, and we haven't had any problems with bugs. I am happy with the services they provide and will continue to use them in the future.

They come out every year. They come when you need them. If you see bugs you can call them and they will come back out.

I am on an annual contract with them for yearly termite inspection and treatment as well as quarterly pest control. I have used them for 25 years and am pleased with their service. I will use them again in the future.

They only have to come inside your home once, and the other times they spray the outside. We have not had any pests since they have sprayed. It was money well spent.

They have always done good work for us.

Today was my quarterly treatment for pest control. I’ve already voiced my complaints with this company. They provided me with a discount price and assured me that these problems would be taken care of. During a termite inspection, the technician poked his head up at the top of the stairs and flashed his flashlight around, which he considered an inspection. I asked him to actually go up into the attic, but he said that’s now how the termite inspections go. Yesterday, I received a call from another new technician who wanted to come over when I wasn’t home. He told me that he gets paid by the job and needed to get this done. I wanted to be home while the work was done, so we stuck with the original time frame, which was today. The tech showed up and I showed him everywhere that needed to be sprayed and treated with a power sprayer, since this is a problem. He told me that his power sprayer is broken. I then sent him on his way. I’ve already cancelled my contract for pest control and have been working on getting a new service provider for this. With the termite contract, I’ve already pre-paid for 3 years, so I’m stuck with this termite situation.

We have a yearly contract with them and they come out periodically. They come automatically. We do not have a pest problem after using their service. In between, if we do have a problem they come out and do a treatment at no additional charge. They know what they are doing.

They follow through with their contracts and meet my expectations with their work.