Southwest Florida Custom Electronics, Inc.

I called this company to help me get my Bluetooth Headphones to work with a non Bluetooth TV and a Bluetooth sound bar. I was quoted a price based on an $125 first hour plus $25 for each additional quarter hour with the understanding that tech should be able to handle my project within the first hour. That said he could not address my issue and said needed to research additional parts and would be *back*. I received an invoice for a *trip charge*. Nowhere in my original conversation was anything mentioned about the trip charge. Since tech was coming back I paid the fee. ($50). After several calls the tech finally sent me a text with parts that he thinks should work but at the price quoted and what I wanted to spend he could not complete the job. I am glad he at least told me he could not finish but why a trip charge. At least be honest up front. I don't need any more surprises

Very nice job - a little higher but quality of service was great.

The technician was very friendly and knowledgable. It was a pleasure to watch his efficiency.

They showed up on time and surveyed the job. They explained an action plan to me and stayed here until it was finished to our satisfaction. They explained to us how to work the system and answered any questions we had We will hire them again to review and repair our alarm system

Arrive on the same day as they were contacted and completed the required work on the same visit. A prompt and efficient service.

I had a phone conversation about my problem and was given steps to follow in troubleshooting the problem I had with my Home Theatre System and was able to diagnose that my Amp was shot. I have a new unit on order. Technician was extremely courtious and helpful. He saved me the cost of a troubleshooting visit.