Sir Grout SW Florida

Perfectly. Great team. Performed as advertised allowing for my choices and approvals at all times. A very positive experience.

On November 1, 2019, I received a detailed itemized quote from Service Representative John Royal. The quote included approximately 15 to 18 different tasks, total cost, and the necessary follow-up to complete the job. On November 8, 2019, Technician Lindsay Traeger performed all of the work in a timely and professional manner. Specifically, the tiles were restored to their original appearance. The job was well done from start to finish. Thank you.

The transformation of my kitchen tiles after the cleaning and recoloring of the grout are amazing. Zach and Mike worked like "dogs" and Lindsay was like an artist in my showers. So happy with their work.

Excellent. The crew of three arrived promptly at 7:30am and worked for eight hours straight. Each person worked independently except for removing all of the furniture and carpets to the lanai. We were very pleased worth the work accomplished.

Wonderful company to do business with. Professional and a class A act. Everything was great ... from Dennis who came out to give me a quote and didn't try and sell me more than I needed or was asking for to the two gentlemen, Chuck and Mike, who did the work. The work was beautifully done and explained to me what was being done and why, and how to take care of my tiles/grout, the work areas were kept clean, Chuck and Mike were incredibly respectful, and most important I trusted them in my home.

It went great. Our serviceman Chuck did incredible work. We couldn't have been more satisfied.

Perfect. Zachary and Billy did a terrific job. Very happy

Because replacing all the tile in our home, which was built in 1985, was cost prohibitive, we looked into other avenues to clean the extremely dirty grout. Sir Grout came in, gave us a quote and a date to complete the services. They just completed their work yesterday, and the employees were competent, hard-working and courteous. The work completed EXCEEDED our expectations by a long way! My tile floors, installed in 1985, honestly look brand new. My master bedroom shower and the soaker tub tile also looks brand new!!!! I have honestly not one complaint from start to finish!! I will definitely recommend them and would use them again in the future!!!!!!

Sir Grout employees went above and beyond our expectations. They were very flexible as to our needs, when selecting where we wanted the Cleaning and Grout change to start. They were very friendly; worked very hard throughout the entire two days here; took pictures of the entire house in order to make sure that when they moved furniture, they would put it back in the original position. The process of keeping our Tile & Grout looking great for years to come, was thoroughly explained to us, and how simple it is when using the Sir Grout cleaning fluid. The Tile cleaning and the color change in the Grout looks incredible. The entire process has brightened up our home, and made such a difference, we should have hired Sir Grout much sooner! The photos below represent the "before & after" Tile Cleaning & Grout change.

Fantastic job from beginning to end. John was thorough in his explanation of the work and how to preserve the results and worked with me to reduce the cost as much as possible. Scott, Kevin and Angel did a careful and excellent job; they arrived on time, worked hard without wasting any time and finished early. I found out later that Angel had done my neighbor's work 8 years earlier and it still looks like new today. Very pleased - everything looks beautiful and will now be easier to clean.

Service technician, Angel very conscientious. He took pride in doing good job and ensuring we were happy and informed.

The crew was very punctual and wore booties in the house. They worked quickly and efficiently and were very thorough about the cleaning, removing stains on the tile even in the mechanical room off the laundry, which was quite marked up from having the water heater and air handler replaced. They did an excellent job of it, making may floors look better than new. I am so happy with their work.

Looks like new

I am wondering about suing them too. The work was done on 10/19/12 and cost was $366.00. The franchisee was Dennis Hall. Originally the grout stain was the wrong color. I had asked them to match the original color and after it was put down the workman said that he did not have the correct color. It did not look bad so I paid the bill. This year the color they put on began to peel and now it looks bad as the color underneath their work shows through, I called on 2/8/16 and spoke to the franchise office person, Jessica. She said she would notify the Naples contractor, Dennis and when I did not hear from him I called Jessica back. Dennis finally came on 3/9/16 and tried to blame me for the problem. He said I used the wrong cleaner but I had ordered the Sir Grout cleaner from their company and used it. He then said that I had selected the wrong color, etc. He told me he would charge $600.00 to fix the floor. Today I called the corporate office which is in Georgia and asked to speak to the Gen Mgr who is John Royal. He has not called me back. Eventually Dennis called back to offer a $150 credit toward the $600 he would charge to redo the job that he did wrong in the first place.

It went very well. I was very pleased.

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The crew was prompt and professional. The floor looks just like new. I had to leave them with my Father who has dementia and is very hard of hearing. They were very kind. Would highly recommend this company. Also their price was much lower than another company we had contacted.

My wife was very happy with the way the grout turned out. it looks much better. She was also happy with advise the technician provided about cleaning the counter top. it went very well.

It went very well. The provider was knowledgeable and knew what he was doing. The counters looked great after he left.

Arrived exactly as planned. Two workmen who were very careful as they moved my furniture. They cleaned my tile. Re-stained the grout and then sealed everything. What a wonderful job.

Dennis called ahead and was able to come earlier than stated appointment time, which I appreciated. He cleaned counter tops and applied sealer. Several rough areas were smoothed over. I gave them a B for quality, rather than an A, because I expected the counters to remain smooth as glass, since they really don't get that much use. However, I can already feel some areas that aren't as smooth as I would have liked.

they did a very good job cleaning and sealing and despite inability to get out a few deeply ingrained stains would recommend their services. Said stains were too old to remove and probably true as they have been there awhile.

Prompt and professional service. Salesperson (Dennis) even called the next day to make sure I was satisfied with the job. Class act all the way

Dennis, owner, came out and looked at our hallways. He had two men do a sample floor - results were excellent. He will be doing all 20 floors this year.