Phoenix Contracting of SWFL LLC

Response to the owner: Apparently, all I need to do was leave a bad review to get the owners attention? Should’ve done that months ago! I was a paying customer; I have the contract that I signed with your company. Which I am happy to send it over you for the 5th time now. However, which I can tell you didn’t read my original review, I will not be removing this review. I was a paying customer & my opinion still stands. Original Review: Buyer beware! Their warranties mean nothing! After getting my roof installed about 3 years ago by this company, I had a leak appear roughly 7 months ago. No problem I thought, my handy dandy roofer said there was a 10 year craftsmanship warranty on my roof, when I was signing the contract. So, I reach out to them to figure out the best option to get the roof repaired. I was prepared to pay some money (even though I shouldn't need to), however, when the person came out to look at my roof, that is when the chaos started. After about 5 minutes on the roof, the inspector comes down, and he stated that there was no damage on the roof. Well, there is a massive water stain in my ceiling, so I show him, then another 10 minutes goes by & he comes down with pictures of where the damage is. Sweet, I thought, let's get this fixed! He then states that he needed to get approval from management, before authorizing the fix. No problem so far, right? 2 weeks later, I get a call saying that there is too much extensive damage for a simple repair & that we needed a full replacement. How do you go about that? Well, I could file an insurance claim or PAY THEM TO REPLACE THE ROOF. I explain to the office person, that we had a warranty & that we needed it fixed. Then, the story changed to, we do not offer warranties… now I keep all the contracts I sign & so I requested them to take a look at the contract I signed, sent it in & got the response of the following: “We are sorry for the misunderstanding, but unfortunately, we have no record of this contract being signed. So, we cannot offer a warranty on this roof.” For everyone keeping track at home, we have gone from; "Yes, there is a warranty", to "no there is no warranty", back to "yes, there is a warranty, but we didn’t sign this contract & we are no honoring it." Wrapping it up, I asked to speak with the owner, Thomas, about this 6 MONTHS AGO & was told he would give me a call back the next day or two. After a phone call to the office every week, I have yet to hear from him. It’s always “Oh, he’s on a job” or “He’s out of town” … I am not asking for much here, all I wanted is for the leak to stop & I am highly disappointed in this business & it’s deceitful tactics. I will not remove this review, since there is no hope for a repair anymore. I went to another roofing company, and they fixed the issue (in the same day mind you). What was the issue you might be asking? A simple shingle that had come slightly loose… How much did it cost me? $200 for the repair. If you do the basic math (and I asked the owner of this other roofing company the pricing), with a 40% markup, it would only be $140 (ish) in materials. You are telling me, we have gone through 7 MONTHS of this, over $140 that this company was to cheap to spend. They have gotten a bad review, because they wanted me to buy a new roof when nothing needed to be done to mine in the first place. I have submitted all of my evidence to BBB & all relevant organizations, I also will be actively not recommending them to anyone else.

We've used Phoenix three times over as many years for our main roof, a remodel, and a new addition using shingles primarily but also TPO for a flat roof section. They have been quick to respond, competitive, and did quality work. Overall a joy to work with and we highly recommend them!

An excellent company . They go above and beyond in job performance and cost !! We have gotten many compliments on their recent roofing job.

Tom and his team did a great job! Very happy with the communication, fast response, and nice cleanup. My roof looks nice and I highly recommend Pheonix.

My Husband and I used Phoenix contracting of SWFL for our new roof on our new home. They were very professional and affordable.

They provided a good estimate.

Took awhile due to the rainy season, but work was completed in 4 days once started. A couple of gutters were damaged during installation, but they graciously replaced them at no charge.

He was willing to take good sections of our side roof and replace those on the front so that they matched the existing shingles for curb value. it made him some extra work, but I provided him with the extra shingles for the back. It worked out very well.

Very well! Tom arrived on the date agreed upon and worked diligently throughout the day , to our amazement and very thankful for it, Tom stayed until the work was completed! During Tom’s repair work and afterwards, I was told and shown what needed to be done and how bad the damage was! Tom is a very hard and reliable, friendly individual and would definelty use him again when needed and also recommend Tom to my neighbors and friends! Thank you for a job well done!! We have had a heavy downpour again last week and all stayed dry !:)

Wonderful job, extra time taken to check entire roof not just leak spot.

Tom was very professional and prompt, he did a very good job and was on time and his work was very well done. This is my vacation home and he sent me pictures and made sure I was aware of the process. I will be hiring him again in the future. Thanks Tom.

it does not leak!!!!!!!!!!!

Professional, available and efficient

Very polite young guy, showed up on time and did the work. I had no complaints.

Good job very meticulous wont waste your time.very professional.