P & M PROPERTY MANAGEMENT

I always paid my monthly HOA dues through auto pay with my bank. Payments were sent regularly by my bank on or before the 1st of the month. On 1/30/2014 the check sent to them by my bank was not cashed so the bank voided it after 90 days. I was not aware of this and P&M never notified me that a payment was missing but started adding late charges. I only became aware of this in July of 2014 when we received a bill for late charges. We believe that they probably lost the check since they were moving offices. In any case, after several emails and a letter from our bank affirming that the payment had been submitted on time, Jean, the accountant, said she would have to ask the Board to approve a refund. She was to get back in touch within the next 3 days. She never did, nor did she respond to numerous calls and emails. Two years later, when we sold the townhouse, they were to refund our over payment for the month of June 2016, as they had been paid by the new owner. P&Ms property manager was rude and incompetent in his handling of our requests. He said we owed them this extra check for late charges, despite the fact that we had evidence that as soon as we learned of the lost check, we sent a double payment to ensure that we were up to date. He refused to accept any responsibility for the lost check and accused me of shifting blame, despite evidence from the bank. B of A's bank officer even tried calling them several times to affirm that they had sent the payment as scheduled, but he did not return her calls either. I've seen several complaints about this company online going back several years. Others report similar problems: rudeness, lack of call backs, incompetent bookkeeping. I care less about the money they owe me than about the fact that a company this bad is still in business and able to hurt others.

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