Lint Out Dryer Vent Cleaning

Our dryer was not drying. I called Lint Out Inc and immediately got an appointment. Orlando and Karell came and not only cleaned out the vent but discovered a screen that our newly installed roofers had not removed, thus causing the problem. This could have been a real FIRE hazard. This reveals the excellent expertise and professional knowledge of Orlando and Karell. We will certainly call Lint Out in the future and are now recommending them to our condo neighbors. Ron Ft. Myers

I do not typically write reviews but this morning a young man by the name of Tae from Lint Out cleaned our dryer vent as part of our HOA maintenance. He was professional, knowledgeable and courteous. A pleasure to do business with, I would highly recommend this company.

Once we identified the problem Tyler and Juan came out immediately and freed up the vents flapper and now it works perfectly... AND birds will not be able to enter the laundry room!! Tyler climbed a long ladder to get to the vent and fixed it so that it will not happen again. I could not be happier with Lint Out! Thank you Tyler and Juan!!

Tyler and Juan did the service in a very friendly and efficient manner.

I received excellent service from Tyler and Juan. They thoroughly cleaned the dryer, connector hose and vent. I appreciated the nice job and promptness of their visit.

Excellent and Very Professional Service Provided by Chad! Would highly recommend!

Beware! If I could give them zero stars I would. They came to my unit (and another unit in the building) and took NO MORE THAN 10 minutes. Said my problem was that my dryer was too close to the wall. 2 days later I did laundry and all this debris came out and I heard a sound like "revolving gravel" in my dryer when I turned it on, which I did not have before. I called the company the next day, sent pictures, and asked they do not deposit my check. Ignored. Customer service guy called, taking full responsibility for the situation, and asked what would make me happy; to which I responded, "give me my money back because clearly you did not do anything"; he was perplexed and did not understand my request for a refund. He offered to send another technician and I said I did not want them in my unit ever again. He asked IF I was going to call another cleaning company and I told him what I would do is none of his concern and he needed to refund my money, which is what I said when he asked me would make me happy. Again, he was perplexed. I told him I did not understand why he had to argue with me and what he did not understand: refund my money. Nope, he stands by his work, and he is "sorry it did not work out" Beware. I later received this lying response: We are sorry that you were not happy with our service. It is true that your service call did not take as long as most. Many dryer vents are over 20 feet long, but your vent was only 1 foot long, which is very easy to clean, thus it does not take very long. The technician determined that your dryer was not breathing well due to the dryer hose being crushed up against the wall. After cleaning your vent, he reoriented the dryer so that it would breathe better going forward. Your dryer was clearly breathing much better after our service because you originally called our office to complain that your lint trap was now collecting lint when you dried your clothes, which it was not doing before. You were upset because you thought the lint was coming from inside your dryer but we explained this was coming from your clothes, which you did not believe us. You even sent us pictures of your "linty" lint trap. We explained that this was good news and likely due to your dryer breathing better and now working the way it should. Also, the sound of loose sand blowing through the vent is common after we clear a clogged vent. The sand typically comes from within the dryer blower wheel or under the lint trap, which are areas our vacuums have a hard time reaching. We explained that for a few days, your dryer may deposit a small amount of debris as our brushing system has dislodged small particles that have built up over the years. Our cleaning only removes 99% of the debris in the vent. The rest will likely blow out in the next few dryer cycles. In an attempt to resolve this matter with you, we called you on 2 separate occasions. We also interviewed the technician to review the work that was done. Because you were wanting us to do something, we offered to return to help resolve the problem but you were mad and didn't want us on your property again. So we offered to pay to have a dryer vent company of YOUR CHOICE come out and take care of the issue for you (A very generous offer since most companies would charge a much higher price than we do) but you declined that as well. The only option you would accept is a refund. We would have no problem issuing you a refund if we did something to justify one. At this time, it appears that we arrived on time and that you have received nothing short of excellent service but you are still not happy. We regret that we were not able to resolve the matter with you. And here is my response to that: My lint trap was ALWAYS COLLECTING LINT, my “linty lint trap” was nothing new. You NEVER explained about the dryer depositing debris nor that it would blow out in the next, few dryer cycles until I sent you the pictures. You NEVER offered to send a different company out instead of you returning. You asked what would make me happy and I said “Nothing would make me happy because I don’t trust you or your work”; I then indicated I would accept a full refund IF YOU HAD DEPOSITED MY CHECK WHICH I ASKED YOU NOT TO DO; and you offered me a token $30, which I should have taken but refused because I wanted my money back. It is laughable you believe I received nothing short of excellent service. I received HORRIBLE, non-existent onsite service and even WORSE AND COMBATIVE “Customer Service” from the constantly confused and perplexed person that called me twice and couldn’t process/understand my consistent statement: I am extremely dissatisfied with your service, I don’t believe you did anything, I don’t want you back in my home, and give me my money back.” I think that was clear and to the point. It is very sad that you refuse to accept the fact that this was a job gone extremely bad and you refuse to accept it and do right by a dissatisfied customer.

terrific in all respects.

Outstanding! Cleaned from hookup and rooftop vent. Responded very quickly. Have used them before with same excellent results.