Home-Tech

Six months ago, Home-Tech over-billed me close to $2k, without any refund despite constant promises (issue varied over time: original over bill of $850 grew with multiple deliveries to $2k then $1K) Be very cautious giving your credit card as they not only used mine without permission, but they claimed that as their right. They frequently promise refund (again last week), but change their minds offering litany of specious excuses. Bottom line: they overcharged me $2k, and evade my attempts to get a refund. They also blatantly misused my credit card claiming they had that right. Key player=Timothy VanMeter (Appliance Sales Manager - 239-433-3344 X242). As requested resolution, billing department promised last week to return around $1K. If they deliver, I will accept it as “close enough.” Since they constantly renege, I ask that they stick to the promise this time. The had also said the Company CEO, would call to hear my full complaint. I still desire this.

HomeTech replaced our evaporator coil in Sept 2021. Worked fine until early May 2022. They have had 5 different technicians out over the last 5 weeks. Each has diagnosed a different problem, each pointing back to the system being overcharged by 5lbs of Freon when the coil was replaced. They quoted a price for repairs that would cover the parts under warranty but not the labor. The labor that they did. We got a second opinion from another provider who agreed that not only did the overcharge lead to the failures but also that the freon installed during the coil replacement was contaminated. Their quote to do the work HomeTech recommended was $300 less. Their quote to do the repairs that they thought were needed was roughly the same price. 5 technicians, 5 misdiagnosis in 4 weeks. Each pointing back to the previous technicians incompetence… “he should have done this”…. “Not sure how he missed that”…. Don’t bother talking to Chuck Williams, Ryan, or Tom Rode. None are willing to provide any customer support or come to a reasonable agreement. EG… when we requested Ryan provide us with our service history file it was not delivered in the time he indicated and, when I followed up, his justification was that the person responsible for fulfilling such requests was out of office, had no back up, it would take another week and, while he had the systemic access to the records, he was “not going to do it.” Further, Ryan was also unwilling to price match for the work HomeTech said was needed to repair the damage that they caused. Do NOT do business with HomeTech. If I could give them zero or negative stars I would. I repeat, DO NOT DO BUSINESS WITH HOMETECH. -Stephen Brooks

They provide same day service and emergency service on the weekends at no additional charge. They have been very very good and I would highly recommend them.

He did a great and was done within a half an hour.

Their service was excellent! They were on time and professional.

Do not purchase any sort of Service Agreement from Home Tech. They do not honor their contracts and try to deceive their customers. I purchased Service Agreement from Home Tech about a year ago. Working with them on service has been a nightmare. First of all, we paid almost $800.00 for an annual service agreement that covered all of our appliances, AC and Pool heater. We purchased the Home Agreement while getting our refrigerator serviced and was told that since we were getting an agreement that we would get a discount on that service and the parts. Needless to say, after two months of arguing with Home Tech, we did not get our discount nor were the parts replaced on the fridge.... thankfully they were not imperative parts. They basically said in order for them to honor the discounts they would have to come back out and re-do the service call....and yes, charge another service call fee... Then, we get a call stating that the parts they ordered were incorrect, even though we stated we did not want the service,...so they had to come back out anyway... And yes, that we would now get the discount. So we set an appointment... then they called stating they did not need to come back out after all and would call when the parts were in... But, when they called to set up the appointment to install parts they wanted to charge full price again. We declined. Now, almost a year later we need to get three appliance serviced, Dishwasher, Dryer and Pool Heater. The appointment scheduling went fine, except for them quoting $99.00 for the first "call", and $59.00 for the other two calls....yes each appliance counts as a "call". I didn't think anything of it until i pulled out my contract and say the "call" price was supposed to be $49.00... I figured i would just show the tech when they arrived. However, the morning of the appointment i get a call stating that the pool heater would not be covered under the agreement and it would be 39.00 every 15 minutes they are servicing it? When i questioned this they representative could not be bothered and stated she would cancel the appointment and send me over to contracts to discuss... I asked for a manager and she said she was cancelling the appointment and would send me over to contracts... it was like she was a robot... I decided to hang up and call back for a manager... the rep kept calling me back stating she was cancelling my appointment... i had to tell her to stop calling me so i could make my call. Then, when i was finally able to call Home Tech back un-interrupted, and asked to speak with a manager, i was sent over to a voicemail... Needless to say i was finally able to get through to a Manager... The manager, who was also not very understanding said i was overreacting and had not clue why i was so frustrated. However he stated he would "look into" the contract issue with the pool heater and honor the pricing on our contract for the service calls... So, an $800.00 annual service contract with Home Tech gets you nothing but frustration, poor service and additional out of pocket costs. Stay Away!

This is a first-class company. Service techs are well-trained, polite, and professional. I highly recommend them!

I've been using them since 2003. Their work is satisfactory. I have no problems with them-they always show up when they say they are going to be here and always complete the work properly so they don't have to come back.

They did a fantastic job. They got in and out. They sent six guys out. It was great. Class act. They were on time. The proof is with the building inspector when he says, I never have a recall with these guys ever.

Usually very good, but as stated above sometimes the policy to try and repair repeatedly instead of replacing a bad unit has led to us having to give up more time than necessary.

Fixed waterline and ordered AC part

Shady business practices: Home-Tech, Totally took advantage of my 95 year old mother I write this because I really believe that Home-Tech ripped off my 95 year old mother. Their unfair and shady business practices show their real character and what they think about their customers. My mom who has actually been a long term customer of Home-Tech and has done business with them for many years. She recently needed a new home air conditioner and purchased it from the people who she had been doing business with over many years, Home-Tech. After a year and a half the air conditioner broke down. Of course right after the warranty ran out. Well OK, parts are covered, we just have to pay the labor to replace the MAJOR COMPONANTS (Blower motor and Module) of her air handler, the part of the unit that is in the attic. Here is where the shady part comes into play. Their first trip was to diagnose the problem and they charged her by charging her a trip charge, $159.00 and then so much, $35 for every 15 minutes thereafter. Again OK it was after hours and it is the middle of July (2017) but it still wound up being $194.00 to tell her that they sold her something defective. They spent a total of 35 minutes at her house FOR $195.00. That includes arriving, set up, diagnosis, and paperwork and clean up, everything 35 minutes, $195.00. Pretty high but OK. Now that they know what’s wrong they say it was going to be another $389.00 to replace the defective blower motor and the module. So that was kinda of a hard pill to swallow considering of the age of the unit, but it was the middle of July and my 95 year old mother needed air condition. So OK (again) go ahead. I thought it was an obscenely high price and said so. She asked to make sure she was only paying the labor portion and not parts because it was so high. We talked and I picture the tech coming to her home and having to work in the furnace of the attic, struggling to replace the motor. With their service rates are $159.00 trip charge and $35.00 for every fifteen minutes thereafter. I figure the price is so high because he is going to have to spend a couple of hours up there. BOY WAS I WRONG!! He spent just 10 minutes repairing her unit and 20 minutes on everything else (set up, clean up and paperwork) so $389.00 for 30 minutes!!! I thought what the heck is going on here. So I called. I was not able talk to anybody but I was able to leave a message for the Service Manager, Ryan Thibaudeau and waited for a call back. Well no call back that day so I decided to go by the office to discuss my concerns. I was able to speak to Ryan and he apologized that he was too busy to call me back but we could talk about my concerns. I asked for his help in understanding the charges and maybe some assistance for my 95 year old mother who has been a long term customer of theirs. We spoke about what happened and all of a sudden it changed from hourly rates to a Flat Rate to change the parts. That was the first time anybody said anything about the change of rate from trip/hourly to flat rate. Really $389.00 for 30 minutes of work. Well not really, again we need to talk about set up, clean up and paperwork. My mother said he was in the attic for less than 10 minutes. If someone, anyone had said it was a flat rate charge of $389.00 for the work I would have defiantly shopped that price. It sounds like they are charging me for the parts too. He said he could not do anything for me but he would talk to his manager and call me back the following day with their decision about my request for assistance. So I waited for Ryan to call back. The next day goes by and I guess Ryan is too busy to call me back again. At the end of the next day Ryan called me back and said he had talked to Tom Rohde the General Manager and they decided that there was nothing they would do about their charges and that the charges would stand. I told him I was unhappy and that I was not going to be silent about this and his response was to tell me that the President of Home-Tech thinks they did not charge her enough… What? Really? Didn’t charge her enough? What kind of business are they running here? I dare say if they would do that type of business practice to my 95 year old mother, they are doing it to others too. Buyer Beware!! Home-Tech is Shady and should not be trusted. Shame on you Home-Tech. Do not do business with this shady company, but if you do don’t let them rip you off like they did my 95 year old mother.

We had a long-term contract with them. We've been with them close to 20 years. We've been very satisfied with that company for a long time.

I can't say enough good about them. The workers were very very professional, good at what they do and pleasant to deal with.

Good service and products. Some items replaced at no cost through insurance coverage.

Excellent. They are prompt. They come exactly when they say they will. I have used them for years and I think they are wonderful.

We have a multi year contract with them. They handle everything. We have like a four year contract. It's about $500 a year. They are excellent. We've just had nothing but a good experience with them.

We have an annual service contract with them. It's a fair amount for a service call. They called me on the same day. It took them an hour to complete the service. They left the area clean. We've been using them for three years now.

When I called, they were willing to come out immediately, but it was around 8om, so we scheduled first thing in the morning. They came out and brought a new microwave as a precaution in case it was the microwave itself which wasn't working. Once they did the inspection, it was found to be my 25 year old microwave that was the problem. I paid them for the new microwave (which I later discovered was $400.00 alone WITHOUT installation or delivery) and they were in and out quickly and efficiently. It's generally a pain to come out to Sanibel, but they did so with no extra charges or hassle. They do all sorts of appliance repair, including HVAC and water heaters and I will continue to use them in the future because they are efficient and reliable.

Let's start with the dishwasher. It took six visits over a period of 3 weeks to repair our Bosch dishwasher. We were without a dishwasher for the entire three weeks. It works somewhat satisfactorily now. Before all the repairs, we could run it on a normal cycle and everything would come out sparkling clean. After all the repairs, the only way to get dishwasher contents clean is to run it on the heavy cycle. I have to preclean my child's sippy cups or they come out with a thin layer of white residue on the inside. Home-Tech sold this dishwasher to us and installed it. Moving on to the a/c...it started blowing warm air about a week ago. A repair tech inspected it, took it apart, declared it needed a new motor, and put a temporary motor in to cool us off. The temporary motor was deafening but it did cool us off, so I have to give the tech credit. The next day a different tech came out to replace the motor. When I opened the front door, he just stood there staring at me. I said, "are you from Home-Tech?" He replied, "yes". I said, "would you like to go in the garage?" He replied, "yes." He installed the new motor and we thought the a/c was fixed. This evening it started blowing warm air again. A tech came out and said the capacitor was not working. He replaced it, and went on his way. Ten minutes later it started blowing warm air again. My husband called them again and was told there were 6 people ahead of us so a tech may be out very late. Before each of these incidents, the techs were great. Appliances were always repaired promptly or within a few days if a part needed to be ordered. Now it seems like they want to get in and out and if they repair something correctly, great, if not, they figure the next tech on call will deal with it. Very disappointing. The only reason I said I would use the provider again is because we already renewed our service agreement.

This is the worst experience ever, they came out to do their checklist including cleaning the coils checking air pressure temperature etc. I never dealt with them before so I watched the 2 gentleman do their work. I know quite a bit about air-conditioning he was done with the unit within 10 minutes then spent about 10 minutes wiping down the unit. He gave me his checklist and he went and sat in the van. I watched him do all his work and he did less than half of the items that he checked off on his checklist? I was blown away that he charged for work he did not do. I could've done what he did in 10 minutes and saved a lot of money. There are people out there that actually follow through with their work and this gentleman did not. I would never use them again and I will tell everyone I know as well.

This was our first experience with Home-Tech in a home we just moved into. We had been in the house less than 2 days when I tried the dishwasher (Saturday). After I ran it the first time, I noticed everything was hot but the soap had not dissolved. I tried to run it a second time but it became obvious there was no water in it. Suddenly, we smelled burning wires. When I tried to stop the machine, it would not reset. We turned off the circuit breaker and called Home-Tech. They came out Tuesday and the tech explained our options: 1) repair or 2) replace with a machine of our choice and they would credit the repair towards the cost of the new appliance. They called the next day with the estimate to repair and we chose to replace it on Wednesday. Friday they installed the new dishwasher. During the first visit I asked about the garbage disposal. The tech looked at it and agreed a new one should be installed. This was replaced on Friday as well (different tech) for free. Throughout the process, everyone we talked to was knowledgeable, friendly and punctual. This includes the office staff, schedulers, store personnel and technicians.

Both techs did an excellent job and were friendly and helpful. The first analyzed the problem and made recommendations not only for future use of the washer but for purchase of other appliances that might need replacement in the future. The second tech effortlessly removed the dryer off of the washer and completed the job. He provided excellent advice regarding a home water filter system we plan to install.

I called salesman Chuck Williams by phone from my home in the north and I ordered appliances to be delivered to my southern vacation home. He was pleasant, helpful and gave me a good price. Since I had previously purchased a clothes washer & dryer from this company, I had confidence that this would go well. (I found this company originally because I wanted an unusual brand of washer/dryer; they were the only ones to carry it.) Sure enough, the delivery people arrived as expected with the correct appliances. Their own employees, not contract workers, are the delivery and installation crew. They did an excellent job and even cleaned up after themselves. They installed all the appliances, set the clocks, made sure we knew how to use them. They were pleasant and helpful and there was no wasted time. Then, a week later, when I was ready to order a refrigerator, I called Chuck again. He quoted me the lowest price I'd found -- and did not charge me another delivery charge. I strongly recommend this company. They are mostly known for their repair service and service agreements on existing appliances - but, with new appliances, I have no experience with this. i just know that they do an excellent job with new appliances and I recommend them.

They do very good work. Because it is employee owned they take their time to make sure the work gets done correctly. They are very friendly.