Green Smart Lawn Care

In May of 2017 I had a few bare spots in my Zoysia lawn and there were sporadic weeds in the lawn and flower bed, so I hired Eric of Green Smart Lawn Care. He assured me he could get those bare spots filled in and eliminate the weeds. The lawn, slowly but progressively, got worse over the 19 months that my lawn was in their care. At one point I withheld payment from Green Smart - between Jan 17th, 2018 & June 14th, 2018 - because the weeds were getting worse and the lawn wasn’t getting better – by better I mean, filling in the bare spots. This was my “act of protest” - not paying until I see better results. Eric blamed the decline on the height at which I kept the lawn, so I made the adjustment. I have an irrigation system that runs 3-days a week and has since its installation in 2016 no I am confident this is not a “watering issue”. The last two treatments were on 11/8/18 & again 12/22/18 and I assumed I was on their schedule again for February 2019. By min February I noticed the weeds had taken over, the lawn was brown (not rust color) and weeds were all that was growing. Side note…It is common that my Zoysia doesn’t grow this time of year (to the extent I need to mow) and the color of the grass is usually what I will describe as a “rust color”. I’ve always attributed that to the iron in the irrigation water which is common to the water in this area. In years past, when the rains come and the Zoysia grows, the grass color turns green and the rust color disappears. By mid-March, with no invoice from Green Smart, I called Eric to inform him of my concerns. After looking into this he left me a voice mail stating – “We did have a truck on your street…When the tech went by your house he made a note that the lawn was completely brown and really dry and decided treating it would not be a good idea to put anything on it; it looked really stressed out. I think the best thing to do is to, we’ve been at this for a year now, maybe it’s time for us to go our separate ways and look for someone else to help you out. Best of luck to ya.” I will always wonder – why didn’t someone from Green Smart call me to let me know, inquire further, ask questions, check the irrigation, etc? I would not recommend Green Smart Lawn & Pest as my lawn is in far worse condition now compared to when I originally hired them. Eric states in his response that…His technician came in January and felt treating the lawn would be detrimental to the health of the lawn. Why didn’t someone inform me? Why didn’t the tech leave a note, send me an e-mail, shoot me a text, call me. The lawn was dying a slow death and I figured “any day now” Eric will come and fix the problem. They never came. I would NEVER recommend Green Smart nor would I use them again.