FABULOUS FURNITURE

Don't take my word for it, but sometimes, thing ARE as they appear. That is the case with "Fab Furn", just not in a good way. They are a furniture dispensary that TRIES to adopt the "high-volume-low-price" business strategy to sell their product. The only problem is that while they have the high advertising budget (i.e., infomercials that run constantly on local TV) and high pressure sales techniques of high volume stores, they forgot about the low prices part. I moved to Ft. M a couple years back and needed to buy a lot of furniture. As a result I went to most of the retail and consignment stores in the area including "Fab Furn." That buying spree also allowed me several opportunities to compare prices for exactly the same furniture (by manufacturer and model). Since I only buy quality furniture from quality manufacturer my only real criteria is price. Once I settled on a particular item, I'd go to the stores that carry that model and just ask about price. I did this with at least half a dozen pieces (recliners, sofas, table, etc.) at 5 to 7 different stores including ?FabFurn.? What I discovered it that, despite "Fab Furn" claims to the contrary, they consistently had some of the HIGHEST prices if found anywhere. When I told them that, they said I was wrong, BUT they were also willing to haggle their price down a bit, but never to the lower price I?d found elsewhere. In fact, the pushy salesman even told me that there was "no way I could get the piece for that price" - again typical high pressure tactic. I, of course, proved him wrong by buying the same piece for the much cheaper price at another store. Every time I bought a new piece I'd go in for another "quote from" "Fab Furn". My experience was pretty much the same; high pressure, high prices. That?s why I'm highly suspicious of all the "good and great reviews" ?Fab Furn? gets on this and other websites - very likely "astro-turfing" (the practice of sellers putting up fake positive reviews on internet review sites). Just to be clear, I have no personal ax to grind with ?Fab Furn.? Unlike others here, I never got "ripped off" by them. But it bothers me that this store, or any store, is allowed to permanently ?put one over? on it unsuspecting customers. But again, don't take my word for it... read the reviews, then comparison price shop as I did. It?s the only way to get the best furniture at the best price.

Ordered a TV stand and was asked if I could wait until after Thanksgiving to get it, I said "sure". The salesman said it would take 7 -1 0 days and would arrive just after Thanksgiving. I called on 12/1/13 to check on the status, and the girl who answered the phone said she'd have to check into it and call me back. Never got a call. Since I did not hear back from anyone, I called again on 12/7/13 and was told again she'd have to check into it and call me back. She did and said it wouldn't be in until mid January!! Here I have a large TV in a box, in my living room, waiting for the stand, and now I'm not getting it until MID JANUARY?? I went back the next day to get my money back, and that wasn't so easy either. Turns out our salesman was fired; along with most of the other people. It was bought out by someone else in the meantime, and she wanted me to purchase something else. When I relucted, she told me it would take her 48 HOURS to provide me a refund!! Are you kidding me!? I have to make another trip in and wait 48 hours to get my money back? She texted her manager, and finally got approval to give us a credit on our credit card. Wow, I would stay away from that place!

I compared prices with Ashley Furniture and Ashley was cheaper. However, when Fabulous Furniture gives you your final price, there is a significant discount. There were some glitches. One bedroom dresser had to be replaced. Stitching had to be repaired on the club chair. They delivered the wrong side chair. While these were minor inconviences, they were handled in a timely and professional matter. Unlike another company that we dealt with, Matter Brothers, which I will not be giving anymore business. If you are in the market for furniture, it is worth a trip to Fabulous Furniture.

Ordered a love seat on Jan 27 from this sales location which had to be assembled with our selection of fabric. Salesman was very helpful and we have no problems with selection process. Invoice stated that the love seat would be available for delivery in approximately 3 to 4 weeks. We called after 4 weeks and was transferred to an individual would seemed bothered by our inquiry and stated gruffly that the love seat was not in. We called again after 5 weeks had passed and spoke to the same individual, who again was clearly "bothered" by our call and had no information for us. Finally on March 9, we drove to the store and confronted the staff directly. Strangely, the love seat had just arrived and was scheduled for delivery on Saturday, March 10. No one called on March 9 or 10 to schedule delivery so we called them and finally had the item delivered. I understand that furniture can be delayed in construction. This store has good merchandise and capable salespersons, but service after the sale needs considerable improvement. When a customer calls for status on an order, the customer expects to be furnished with some usable information, rather than being dismissed. This is out second similar experience with this company; there will not be a thrid.

It went excellent. We shopped around and found that they had the best price. They were very accommodating and they were also courteous. They seemed to know the furniture and they had a very large selection for what we were looking for.