D & R Granite & Marble

VERY BADLY - See for yourself: CONSUMER BEWARE ! I signed a contract with this company to replace my countertop with quartz; the office person Elizabeth Boffil told me that my sink will be damaged when the old countertop is removed, so I purchased a new sink from D & R. She also said that the sink installation is included in my contract but not the plumbing to reconnect the pipes; she said it was not a problem as the D & R employee who will install my sink can do the plumbing work and reconnect the pipes but I would have to pay him directly. I asked her why it could not be included in my contract and Elizabeth said that this is the agreement the company has with this employee. Since that employee is employed by a licensed company I went along with it. On May 25, 2021, D & R employee, Ronald Boffil installed my sink and I agreed to pay him $180 for the plumbing. He told me that he may have to move the pipes because my new sink had a different shape and size. When the work was done I asked Ronal Boffil if he had to move the pipes and he said: "No, I jiggled it and made it fit". I issued a check as agreed for $180 which was cashed by R. Boffil - The check was clearly marked "For Plumbing". A few days later I had a major flood in my kitchen that spread to the dining room and living room. When I called D & R , Elizabeth said: "Oh no, that's impossible; we have installed and reconnected hundred of sinks and this has never happened". I decided to re-check that company and Le County Community Development Licensing Dept. informed that D & R's license CB07-00026 was issued for cabinets and countertops installations but the company has no license for plumbing. I checked with Florida Business Professional Regulations (FBPR) and received a written confirmation that Ronald Boffil has no plumbing license. This company's gimmick to have unaware consumers pay for plumbing work directly to an employee is just a scheme to bypass local governmental regulations. Unfortunately it took over a week to dry my place and my insurance paid thousands of dollars for water mitigation and repairs. Personally I had to pay another plumber almost $300 to fix the problem as well as disburse $1,000 as my insurance deductible before my insurance would reimburse for the expenses caused by the water damage. Consumers, Please use great caution with this company when it comes to plumbing - they are not licensed and can create huge problems and expenses. And they refuse to even accept the fact that they are doing plumbing work, hiding behind their employee, AND NEITHER THE COMPANY NOR THE EMPLOYEE HAVE A PLUMBING LICENCE. I would not recommend this company ever.

See above.

See above - I have a witness to this encounter.

They are excellent. They are very prompt. The pricing is better than competitive and they have been very easy to deal with.