Countertops and Backsplashes, Marble and Granite, Kitchen and Bath Remodeling
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Business highlights
26 years of trusted experience
Services we offer
Residential and commercial repair, installation, remodeling and maintenance of kitchen, bathroom, countertops, marble, granite, natural stone & corian.
Description of Work: While the end result of my kitchen countertops is great, getting there was a great hassle. The salesman I initially worked with was very good, but unfortunately he left Cutting Edge before I was ready to have my countertops installed. After he left I had a very difficult time contacting the Ft. Myers office and when I did finally reach them they didn't understand that I had already had the amount of granite I needed calculated and had paid for it. I set up an appointment for what I thought was to template my countertops and the new salesman came out to estimate the amount needed instead. The initial estimate was significantly low resulting in my counters costing much more than I had expected and budgeted. I then had a difficult time once again contacting Cutting Edge to set up an appointment to template my countertops, and once I finally did reach them and had the templating done it was another 5 weeks before my countertops were installed. The installer did not have the 15 year sealer for which we had paid extra with him and that resulted in my having to set up another appointment to have that done. All in all, I found them to be very unresponsive and unhelpful and felt that it took entirely too long to get my countertops installed.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
1.0
$7,500
jack T.
04/2014
4.0
countertops, marble & granite
+ 0 more
Not a good experience. Installation was poor and incomplete. Had to go to 3rd level of management in order to get job corrected. The granite was not level, 3 pieces were not fastened to counter. It took 5 calls to get their attention. Management sent great team down to fix the granite, but drywall had to be cut away to anchor new angle iron for breakfast bar top. After they departed I realized they had not sealed the granite. That took another call to management, and a return to the house yet again. On balance, management did get it corrected, and to our satisfaction, but it took much too much effort on my part to make it happen. Again, on balance management did give us a check to pay for drywall repairs. I was assured that the exercise did serve as a lesson to those responsible for quality assurance....
Description of Work: Installed 4 pieces of granite in kitchen
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0
$5,500
Richard D.
02/2014
4.0
countertops
+ -1 more
It did not go smooth at all, BUT they did end up installing our granite and it did come out beautiful.
Description of Work: Installed granite counter tops in my kitchen and two baths
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$3,500
Joseph L.
06/2013
2.0
countertops
+ -1 more
Went to Cutting Edge based upon fact they had the exact countertops we were looking for and experienced in installing same. i was trying to get bid from another local company also on Angie's List but they never emailed me a complete estimate. Too bad because they were cheaper than CE on the one type. Met with salesman who was nice, but one should never confuse sales with service. The salesman said no problem and installation is no more than 10 days from template of countertops. We went with CE. Big mistake. They lied about having slabs in the plant. They were asked to send pictures of the slab and did not. They were very late on the install date. They failed to take the extra slab parts as I had requested and make coasters or hot plates. Not a thing. But the worst part - the counter was installed without cutting any ends or back splashes. It was installed against a wall with a large gap left. Installer questioned by contractor about this and told if he wanted those, call the shop and it would take another three weeks! Once installed, no follow up by company to see if we were satisfied with work or service. they're getting their answer now. Go somewhere else - not a storefront in Ft myers where the work is done miles away.
Description of Work: Installed kitchen and bath counters
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
1.0
$12,000
Carl N.
12/2012
5.0
countertops
+ -1 more
We selected the granite at one of the suppliers that they recommended and then they fabricated and installed the counter tops. We are very pleased with their work.
Description of Work: Granite counter tops in kitchen, granite kitchen island top, granite vanity tops in two bathrooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Karen M.
03/2012
5.0
countertops
+ -1 more
The job that Cutting Edge Granite did went super smooth. They explained our options and were always professional and always followed what he promised.
Description of Work: Cutting Edge Granite installed granite countertops in my home.
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Service Categories
Countertops and Backsplashes,
Marble and Granite,
Kitchen and Bath Remodeling
FAQ
Cutting Edge Granite is currently rated 3.8 overall out of 5.
Saturday: 10:00 AM - 4:00 PM
Cutting Edge Granite accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Cutting Edge Granite does not offer eco-friendly accreditations.
No, Cutting Edge Granite does not offer a senior discount.
No, Cutting Edge Granite does not offer emergency services.
Yes, Cutting Edge Granite offers warranties.
Cutting Edge Granite offers the following services: Residential and commercial repair, installation, remodeling and maintenance of kitchen, bathroom, countertops, marble, granite, natural stone & corian.