Crews Septic Solutions

They came the same day we called them

Save your money and take your business elsewhere. This company cares about 1 thing and 1 thing only, overcharging and not actually solving any problems. Despite the multiple red flags over the years of using their services, and poor reputation among other local service providers, we trusted them with our rental porfolio. On more than 1 occasion I have had to get 2nd opinions on septic and drain field issues because they're simply not reliable. The most recent issue was the last straw. We paid this company to dianose and repair an overflow of water in the backyard. The charged $400 to pump the septic in order to inspect, $245 to "diagnose" the issue (something other septic companies to for free with a pump out), and found a leak in a well water line. Great, they couldn't fix THAT issue but at least they identified it, so we had to pay well copany another $400 to fix. However, the septic and drainfield continued to overflow even after repairing the well leak, signalling to a DIFFERENT issue that they DID NOT diagnose. Now, they to charge more money to go back out and inspect the problem AGAIN. We don't expect free services from anyone, but give me a break. Go rob someone else, and good luck to you if you choose to work with these guys. We told the office manager Aysha that we will pay the invoice for the incomplete work they performed but will no longer be giving them any more of our business, to see if we got a reaction to want to HELP, instead of just focusing on billing - which we have always paid. Her response: "That's fine, thank you for paying your open invoice." That should tell you everything you need to know.

Went above and beyond my expectations! Service was great! Receptionist responded to all my phone calls and questions. Service man came out performed the work in a timely fashion and went above and beyond Performed work as described. Within one hour my septic system was up and running, I would highly recommend this company!

They were able to schedule us right away, They were on time and work was done and the man gave us some good advise. The price was what we expected to pay.

Quick , polite and professional services!

One month ago today had crews septic out to pump my septic woke up this morning to poo water coming out from under my toilet. Called a plumber and found out the septic tank was never pumped they came dug up my grass and never pumped the tank could not even push down on the toilet paper so full not answering the phone on Sunday had to hire someone else to come out to pump my tank o and the filter was still under grass that was never dug up

Great service very kind and helpful.

Busted hole on tank lid, then only offered to patch with cement. Of the two individuals that showed up, one just sat in the truck. Only got out to help pry the lid off then went back to sitting in the truck. Did not utter a word or acknowledge my presence (very rude). Next time I have my tank cleaned out I will have a bigger problem dealing with the busted cemented lid. I absolutely will not recommend this company to anyone.

This company was fast and efficient in getting the job done!

They came as promised and cleaned out tanks that were full to the top. Good thing our toilets got clogged and that made us look into why. House is only 4 yrs old but I guess with 5 people here, things got backed up. They did a great job in cleaning septic.

The service was amazing! The young lady was so helpful on the phone explaining what may be needed and the employees showing up so quick the next day to take care of the septic issues! So very professional and concerned about the problem! I have been using Crews Septic for years and would not use anyone else!

Excellent. No problems and no damage to property or yard.

The young man was very professional and punctual. Would definitely use again

The young man was very nice, knowledgeable and prompt. They were courteous and even gave a law enforcement discount.

Arrived on time and did a great job.. I will hire again.. Good company and communication.

Arrived on time, located & dug out lid, pumped both sides of tank. also, added septic tank starter.

Went very well. We've had Crews Septic do several service calls and also install risers. They were responsive and did a great job at a fair price. I highly recommend Crews Septic Solutions.

Came out very quick when sewer was backing up. Did a great job.

Not knowing the last time the tank was pumped, we hired Crews Septic and they gave us an appointment within a couple of weeks, as it was not an emergency. The only snafu was that their truck broke down the day of the appointment and we told them there was no hurry. Crews contacted us a few days later and rescheduled. They dug out the lids with minimal mess and said that the tank wasn't bad. The tank was pumped and we were advised when the next time needed.

very well, i will refer them to all my friends

Service provided was prompt and professional.

The staff was on time and professional, kept me informed of a problem he found and went ahead fixed it for us. Would recommend this company.

One guy did the whole job start to finish while the other guy sat in the truck the entire time. No one came into the house. He dug holes in the lawn to find the opening to the tank, and then hooked a hose to his truck. The pumping went fine. After the tank was pumped, the technician told us we had a drain in the tank that wasn't draining efficiently. He told us we needed to call someone to fix that since they didn't provide that service. (They advertise that they take care of all problems relating to the septic. Specifically on Angie's List, they say: "If it flows out of your home, we can fix it." And: "We offer inspection services, repair services and maintenance." ) We are completely unclear as to what drain he was talking about and what was blocking it. He gave us a receipt that has about a dozen boxes on it that name various parts of the system so that the technician can place a checkmark by them to indicate where there are still problems - and he left every one of them blank. The only things on the receipt were our address and the fee paid. We sent the company an email to try to find out if we should be calling a plumber or a more full-service septic company and they didn't even have the courtesy to respond. So now it looks like we're going to have to pay probably a hundred bucks for a service call just to re-diagnose the problem and then another who knows how much to fix it. That's assuming we hire the right kind of company first; otherwise it'll be double the service call charge. We didn't expect this company to fix the problem without charging an extra fee, but they shouldn't have left us with a problem they never attempted to fix, considering their lavish claims. This is NOT a full-service septic company and the workers seem to be very unprofessional. One has to wonder if maybe they could reduce the amount charged for pumping by employing one worker instead of two, since the second never lifted a finger. We've had septic systems pumped for 25 years in another state and never once needed more than one worker show up to do the job. Maybe they could train the second guy to clear drains. Or put him in the office to answer emails.

Mike showed up and immediately went to work. He quickly found the inspection lid and started pumping. He was very professional and answered all of my questions that I asked him and left my lawn just like it was before he started. I would highly recommend him and Crews Septic staff.

I was called ahead of time to remind me of our appointment and confirm the time. Mike arrived on time, introduced himself and let me know what would be done. Once the job was complete he returned all the material that was moved for the job. Mike was polite and professional and did a great job in a very unpleasant field. Thanks again for the great job.