West End Plumbing

Beware if considering this company and do your homework. I hired West End Plumbing to conduct a full repipe of my home. Unfortunately the job was done by inexperienced staff using cheap materials. After hiring an independent inspector I was told the job was very poorly done. I have video of the work that was conducted at my property and every plumbing company I have consulted with advised this was unfortunately poor workmanship. After dealing with the owner and various staff members I was told they would fix this problem and complete the job. The permit is currently open without a final inspection which the company lied stating that they passed inspection. Working within law enforcement for 25 plus years I have never seen such unprofessional behavior by a business. If I can help someone avoid what some of my neighbors and I have experienced I hope this helps. There are so many other reputable companies out there like Kyle's Plumbing which I found after the fact. Buyer beware.

They refused the job- too small- they shouldn’t be on Angie’s list then

Ted came out right away and found that it was a water leak from the kitchen window. He was courteous and very knowledgeable. He did a thorough check to make sure it was the only problem. We would definitely hire and recommend them again.

Excellent! West End Plumbing called me in the morning to give me an approx. time frame for the arrival of the plumber and then called again when he was on his way. Michael Russow showed up on time and completed the job quickly and efficiently. I have used this company in the past and plan to continue for all future work!

The company was very responsive on the phone. The service person arrived within a few hours of my call. He quickly fixed the issue. He was professional and courteous. The price paid was reasonable.

It was okay. One person take it out and it took 2 hrs. But generally speaking it was great.

West End is my go to plumbing company. They are professional, courteous and knowledgeable. They always explain exactly what is needed and the price for the job. I have never been disappointed by the employees or work done and will continue to call them for my plumbing needs. I highly recommend them!

Installation was fine as far as I know. I have a tenant that reported a leaking faucet in the bathroom. So I ordered a replacement and had West End install. OUCH! $360 to install a bathroom sink faucet(?). Probably took 30 minutes, I could have done in less than an hour. Do the math, how much do they charge, $500/hour? By the way to snake your drain is another $339. That one took him 30 minutes. Won't use these guys again.

Excellent experience! Prompt follow up from the owner Adam who explained pricing and what it included. Scheduled the work and they contacted me first thing in the morning to provide an estimate arrival time. Technician called when he was on the way. The technician Mike did an excellent job from start to finish. No surprises or changes to the original quote and it was very competitive. I was very happy with the whole experience and would certainly recommend West End Plumbing. Thank you again for a very positive experience!

Went well with addressing new cold water line to shower and tub. Had another estimate for different type of piping and it was out of site. Took the option to seek another, not realizing they were with Angie’s. Glad I looked at reviews and called. Definitely put Gary’s card in my sorter as he and Joe were great. Even left me my Sheetrock pieces for a temporary fix. I felt that the pricing was within reason and I stopped loosing sleep.

They have been excellent, come in a timely manner, and are very knowledgeable. I would highly recommend them and I will definitely hire them again.

Excellent experience with West End. I needed to replace the Water Heater on a house that we just purchased. I called 4 different companies listed in Angie’s List and West End provided the most competitive price ($825 for a 40 gal Rheem) but also the best experience when talking to their appointments person (thanks Alana). The Plummer they sent (thanks Mike) is a nice person, and he arrived on time as per our appointment time. When I initially called them I asked for a 40 gallons heater, but upon initial inspection Mike informed that I had made a mistake, because the current unit was actually 50 gal (it was a very old unit so it was difficult to see the specs). Mike told me not to worry as that was a common mistake, and he said that he would need to go back to their office to exchange the 40 gal unit that he had brought for a 50 gal, so he proceeded to remove the old unit and he took it with him already to dispose it. Mike came back 30 mins later with the new 50 gal unit and immediately proceeded to install it. All connections and pipes cleanly setup, heater installed on a new pan without me asking, and the only thing that Mike suggested to replace was the main supply valve to the heater because the old one was extremely beat up. Once everything was completed and tested Mike provided the invoice... due to the situation of the mistake I made about the gallons capacity of the heater I thought that they were going to charge me additional, for the double trip and the fact that a 50 gal is more expensive that a 40 gal. I was pleasantly surprised that they honored the original $825 quote that they had giving me for the 40 gal, and only made the additional charge of replacing the main water supply valve of the heater ($100). They definitely won my future business, as I will not hesitate to call them again for other plumbing jobs that I’m sure we’ll need on this house.

very professional and knowledgeable. He will get to the bottom of your problem. Plumber Gary Brown. Very pleased with his work

Excellent! Baltimore was able to diagnose immediately where the water leak was coming from and he replaced the water line behind my fridge which was soaking the floor, wall and was even leaking thru to my bathroom ! Excellent job!!

Wonderful. On time, quick, reasonable pricing and a warranty. Would definitely use them again.

Gary Brown was my plumber. He arrived on time and was very professional. He did an amazing job and kept me informed on the progress the whole time. I would recommend him any time!

I was able to get an appointment the same day. They arrived during the time window they told me on the phone. Mike Russow was very professional, identified the problem immediately and got it fix. Excellent service. I would call them again, if needed.

As always, WEP did an amazing job. Needed a replacement kitchen faucet installed. Scheduling was very easy and Mike came out first thing on the scheduled date. Mike did a meticulous job and tested everything very thoroughly before leaving, and he even gave me some education on some other things going on in the house, which is greatly appreciated. Super company, and would use no other for my plumbing needs.

Extremely well. Quickly needed a plumber to remove a washing machine hose, due to an incompetent Lowes installer who never attempted to do the job, but told me to call a plumber. Called WEP on a Saturday morning and a plumber, Gary, arrived within the hour. Gary was professional & competent and completed the job, that the Lowes installer failed to do, within 5 mins!!!!! Had the Lowes person done his job, my call for a plumber would have been unnecessary; I would have saved money & time; and I would have avoided an extremely stressful situation. However, Gary who had compassion for me, a single elderly lady taken advantage of by the Lowes person, called/advised the WEP owner, Adam, of the situation. As a result, Adam took further compassion on me and gave me a discount on the originally quoted price. I'm retired/on a fixed income and greatly appreciated all that Adam & Gary did for me. I will definitely call WEP for future plumbing needs & will recommend to family/friends. God bless & prosper WEP😇

Called in morning, mike came out before noon. Replaced water heater within 2 hours. No problems at all, Mike did an excellent job, site was cleaned up before he left. Will use again....

As always, West End did a tremendous job. Scheduling, communication and professionalism all top notch. Adam, the owner, strives to give his customers the best experience and he truly cares about his customers. Gary, the technician, was also amazing and he took a lot of pride in his work. I will continue to call West End for all my plumbing needs and would recommend them to anyone that needs plumbing work.

High quality, expert service. Arrived quickly, on time, courteous and professional throughout the visit. Best plumbing service I have ever dealt with. Would definitely hire again.

I got on Angie's List and clicked some Grade A Plumbing companies to get some estimates on my Water Tank Heater which had ruptured and was leaking. West End Plumbing was the 1st to call me. Adam, who is the owner, immediately set the appointment. I got a call 20 minutes before the plumber, Mike, was coming over and it was right inside the window Adam had told me he'd come. Immediately Mike diagnosed that i needed a new Water Heater Tank, which i agreed, since i saw the water that was leaking was coming from the top sides of the water heater and it was in the house since 1988. They gave me an estimate which i know was not on the low side but they did give me a discount thanks to being an Angie's List member. I explained that I knew the tank cost for the ( Rheem 40g Electric Water Tank) and he explained he gets the tank from Rheem. He handled himself well, and I had to take the day off to get this handled so i settled on the offer. The job was done extremely well and above my expectation so i was happy. West End Plumbing is not the cheapest place, but you will get quality work and great customer service. You get what you pay for! Thanks West End Plumbing!

Fantastic. Came out the same day as I called. Johnny, the service tech was fabulous. So honest. Didn’t sell me what I did not need.

Mario & Mark came over very quickly after speaking with Randy who set up the appointment and was so helpful and nice. They did an excellent job & fixed our plumbing quickly. Would definitely hire again & recommend this company to anyone who needs plumbing services. Thanks so much!