Vico Window Inc

We moved to Broward from Miami three years ago. I know literally next to no one here and definitely no service providers, so I have to research EVERYONE. After I had been looking for a provider in this area for a while, I contacted an ex-neighbor friend who is a contractor and she recommended Vico as the only impact window and door install company she has used for the last 20+ years. I think I contacted probably five to eight equally well established and reputable companies before speaking to my friend and then calling Vico. (...there's a story with the other companies, I may add that into my review later.) I received estimates, opinions and recommendations from two or maybe three other companies on what doors they felt were what I wanted based on what I was looking for, one other company was just pushing one manufacturer...interesting. Vico was the most informative, patient, reasonable, detail-oriented company invested in getting me what I want where other companies were pushing me into what they wanted to sell. Everyone I spoke to at Vico, in my opinion, was honest and straightforward. (I've been a court reporter since 1984, so you decide for yourself what my opinion is worth on the subject of honesty.) End result, I went with Vico, called Theresa, set up a time and went in. She walked me around their showroom showing me door styles and what different manufacturers had to offer and style choices trying to narrow down what I was interested in--I could not make up my mind. I was truly NOT an easy customer. Theresa, my contact person at Vico, was courteous, helpful, and professional from start to finish; she helped me every step of the way and answered every question. If she didn't have an answer for me, she knew who did know and got it answered. In an effort to make the best decision I could, I subsequently researched door companies, hardware companies and high-end lock cylinders. I think I went through four estimates with her with different door styles and different manufacturers. Theresa took my indecisiveness like a trooper until my husband and I decided what we wanted. The choice was complicated because the door will take a beating, the sun sets LITERALLY in our front living room windows and door as the front of our house faces due west. And when it rains, there is not a lot of overhang on this circa 1960 home, so water is an issue. Not to make excuses, but what I wanted and what I needed were two different things, so there was a lot to consider and it took me a while to narrow it down and choose. Theresa gave me options on hardware and helped me narrow down my choices there. After we made our final decision on the door and put down a deposit, Theresa ordered the door and I went to order the hardware. Next step, permitting. Wendy with Vico kept me updated with the permitting process along the way. FYI, the city in which I live, they take their time with permitting, but Wendy worked some magic and it came through sooner than I anticipated. Then the door came in, (OMG, I LOVE IT). I went to visit the door before the permit was approved because the door came in earlier than the permit--don't judge me! I chose a period-appropriate yet modern door that wasn't exactly pictured in the catalog. The door had choices I made on the aesthetics of the door that were not directly reflected in the catalog, so I bought a door I couldn't see the end result until it was built. I went to the locksmith Theresa recommended, they were knowledgeable and reasonably priced. I ordered from a manufacturer in California and that order also came in timely (OMG, LOVE THE HARDWARE, TOO). After the permit was approved, Wendy from Vico called me and told me they had the permit approval and a time slot opened up for tomorrow morning and was I available for the install--I was. The installers arrived on time to do the install, it was quick and painless and SHEER PERFECTION--we could not be happier! The seal is tight, the door is level and plumb and all the things it needs to be. The installers were friendly, great guys and--my personal favorite--perfectionists, my kind of guys! We are at the city inspection phase right now, so the door is right now only primed, but it is absolutely beautiful! I can't wait to finish the house exterior and choose paint colors and paint the house and choose a cool color for the door and have it finished! The installers left everything clean, instructed me how to clean the door and gave tips on how to have it painted/finished and explained reference HVHZ stickers, what stickers not to paint over for insurance purposes and then handed over the permit for the forthcoming inspection and explained that process. The installation process was seemingly effortless on their end, absolutely flawless and completely painless on my end--it was a joy! I've been a homeowner for 30 years, mostly in Dade County, and no project has EVER been so easy and pleasant and well-executed. We will be remodeling our kitchen and master bathroom in 12-18 months which will be a larger job with multiple windows and I WILL be using Vico again. I know my front door replacement was not a new build or a big-money complete home renovation, but it was a big deal to me. And if you've made it this far into reading my review, you'll see that if you make the right customer happy, they will give you all kinds of good press and rave reviews and that customer is me. If you are looking to be treated with respect and if you like quality workmanship, Vico delivers. Many other equally reputable companies I called and/or visited in the immediate Broward area--and I'm sure anyone doing their due diligence in selecting a company in this industry to do any job like this in the area knows to whom I refer -- would not even take my information because I only needed to replace one point of entry. I'm sure they have their reasons and they may even be valid; nevertheless, I will admit that I was annoyed. Just for perspective, I have a good friend in Homestead who chose to install impact windows and doors and was mid-job when one of us called the other to talk. She had gone with a well-known company, I have seen their trucks up here and read reviews on that company and while their reviews were not bad, she has been living a complete nightmare for almost a year. I am so glad I found Vico and avoided that kind of drama and won't have to worry about it in the future when I do more remodeling. I have yet another neighbor here who was looking for three or four windows to be replaced with impact windows who was having the same problem I had getting an estimate on a smaller job and many large companies blew him off because he wasn't a $20,000 job, so let me say this about that. After this experience, I will only use Vico in the future and I will tell EVERYONE I meet who asks me and everyone I know who needs impact windows and doors installed to call Vico. I say to Vico Windows, Inc., again, now in print on social media, I THANK YOU, you have a new client who is very happy and will sing your praises from this day forward. (Hopefully I can append this review later with pictures when I paint my house and choose the color for my door and have it painted.)

Very good. We got at least a half a dozen estimates from other companies but decided to go with Vico Windows as the owner came out to give the estimate on the new doors and was very informative. Other companies gave us estimates but not a lot of detail on the work to be performed or the specifications of the doors. We signed a contract with Vico and maybe six weeks later they installed the doors. All work was basically finished in one day. The building inspection was scheduled a couple of weeks later and the doors passed on the first inspection. The entire installation process went well and we're very happy with our new doors.

The job went very well. We had many questions and changed the work we wanted done several times. The salesman was very patient with us and did everything they said they were going to do. There were three men who came on time and installed 14 windows in the same day. There were a couple of windows that were a bit more difficult than the others, but they knew what they were doing and installed them beautifully. All three men were polite and considerate when they needed to get into the rooms where my pets were. They cleaned up after themselves and didn't leave any chips in the house outside or inside. Vico Windows was referred to me from a friend and I would refer them to anyone.

Yes, I would use them again. The man that was my salesman was Rod.

Installers worked carefully and professionally. Permit and NOC were handled efficiently and office staff was responsive and available.

Perfect. Its a long time locally owned company, when you go into the office you see the owners. Nice

Vico and everyone that I've dealt with there has been so kind, thoughtful and thorough. Always willing to answer questions and fix anything that seemed amiss. I would highly recommend them if you are embarking on window and/or door replacement. Feel I was lucky to have found them after quite a bit of research over several months. If you are looking for a company to do this work call them...today!

replaced cracked window. they were very professional, friendly, helpful, asked for photos to determine best window and came out and replaced window just a day or so later, did a great job and had a great receptionist. would highly recommend

Every thing went great and we are very happy. We decided to put impact windows and doors in our house. We were prepared to do it in shifts because of the cost, but after the job they did on phase 1 we decided to just go ahead and do the rest. Kadlyn was our installer and he did a GREAT job. Theresa, Rachel, and Danielle in the the office were also fantastic through out the whole process

They were very professional and super friendly from the first day they came to just inspect what we needed and measured. Courtesy was extremely pleasant and answered all of our questions to our satisfaction. Gave us at least two discounts due to Angies list and also a window manufacturer rebate as they made sure that the windows were ordered in time for us to receive that discount. Did the work all in one day! Said they would be there by 8:30 and they there earlier. Layed out all the plastic to keep things clean. Took down our window treatments and then put them back up when completed. Vacuumed the floors and moved everything back into place. Even though we expected to do most of these things ourselves. We have two cats and we needed to move them around to make sure they did not get out of the house. They made sure that once one room was completed that they told us we can go ahead and put the cats in that room and would not disturb them. They are very kind and pleasant to deal with. I would use them again in a heart beat.

Rocky was there when expected and gave us a variety of windows/doors to choose from. The installers were wonderful, very, very professional, on time, and cleaned up every day. Jura, the lead installer was a perfectionist and explained everything that was important for us to know. Everything about the installation was professional and carefully executed. The office staff, Theresa and Wendy, were always very responsive to our many questions and concerns. Matt was also extremely responsive and non judgemental with my requests for adjustments on 2 of our doors. Despite a few minor issues (French door requiers 2 hands to lock/unlock despite several adjustments), everything went as expected. We would highly recommend VICO windows and doors.

Great service starting from the installers, going thru representatives and all the people at Vico's office. The estimate wasn't too much different from the others ones, maybe 400 hundred less but in the range but definitely the excellent service was the difference. My schedule was a little bit complicated but they did an big effort and were able to match theirs with mine. They show really early in the morning both days and without delay started to work first downstairs and the second day upstairs. They worked really fast and by the end of the day they left everything finished and clean.

Our doors were installed as ordered. The work crew was punctual and courteous and cleaned up well. I can't say the same for the stucco guy, who I suspect was a subcontractor. He was very polite but left a mess on our patio floor. I called in about it, and the company sent him out again with a pressure cleaner. He did a good job of washing away the residue but shouldn't have left it that way in the first place. Plus his edging of the stucco section is rough, and I've had two different painters I called subsequently tell me this area would need extra work on their part to smooth out. Overall, I would highly recommend Vico Windows for window and door replacement. They have done all the windows on our house, and we have been highly satisfied with their work each time.

The installers were excellent and the quality of the work was great. They covered furniture and other items in each room before beginning the work and cleaned as they worked. They arrived when they said they would. They went above and beyond by replacing some rotten wood around my front door, putting stucco around the door frame where needed and touching up the drywall around one window. I was very impressed by Vico Windows.

i got about 10 quotes before replacing the windows. The price was more or less the same as the others , but the info he gave me, the professionalism along the whole line were unmatched. I had a list of +30 question safter our 1st meeting and he took the time to answer all of them, a true professional.I would deal with him again. I refered them to a neighboor who also replaced his windows and he was equally pleased. They really care about their clients, not just about the money, i wish more contractors were like them.

We called Vico after seeing the work they did at a neighbor's home and were very pleased with the results. At the initial visit, they measured every window and door opening twice to ensure accuracy; discussed different styles and options with us, and then gave us a comprehensive written estimate that was substantially cheaper than the other vendors we consulted. Once the custom windows we ordered from PGT arrived (about 90 days later), the Vico installation team went to work. They replaced 23 windows and 2 doors in two days with a minimum of disruption, dust, dirt, or damage. I was incredibly impressed by both the care and craftsmanship and wouldn't hesitate to use the company again.

Price was good, and service was excellent.

Called them for an estimate and they came out promptly, gave me the estimate and ordered the glass. They replaced the window in a couple of weeks time as promised.

It turned out just as it should have and everything went as expected. They part took a while to come in, but was no fault of they company.

They were very efficient, polite and clean. Everything was very good. It took them about a day and a half. Their price was also reasonable.

Overall it went well. They finished the job in 2 days. The installers where relatively friendly and did good work.

They provided an estimate for replacement windows.

All went great. Professional team. Kept the house as clean as they could while taking out windows, doors, windowsills. Did super finishing work.

Theressa is very good to work with and while their product had some flaws, they were quick to resolve the issue. Will be using them again in the future if needed.

VERY DISAPPOINTED IN VICO. I used Vico a few years ago to replace all the windows in my house. They did a good job. So when Citizens said I needed a new impact front door, I called Vico for an estimate. After a week of no response, I called them back. They said they had misplaced the request, and would get on it. After another week of no response, I called back again and they told me they "couldn't be bothered" to do a single door job. They could have told me right away they wouldn't do a one-door job, and saved me 2 weeks. I thought they would treat a repeat customer better.