TWIN LAKES POOL & SPA

I have two pools and had them both serviced by Twin Lakes Pool. First, you can never reach anybody by phone or never get a call returned. They are terrible with communications. The only way I was able to get some answers, not all, was by email. When I had a problem seeing my pump not work correctly and the pool cleaner not working, I could not reach anybody for a month. Then I tried catching the pool guy, which was quite a challenge. He pretty much ran the whole time, barely brushed an edge of the pool while half sprinting and jumping, and then he was gone. No luck there. I told Twin Lakes of this, but no response, except that they would send someone else, which I don't know if they did. The problem never got fixed and I gave up trying to contact anybody after two month and changed service to a different company, which works great. I think they have too much business and can't really handle it well. The managers don't communicate, explain or apologize for anything. I have used them for repair work on my pool in the past few years and they are doing a pretty good job there, the guys were always professional, knowledgeable and nice. Unfortunately, not the same for the pool service.

The owner, Earl, and his staff all have amazing customer service. They are honest and dependable. As a result of their great work we are now using them for regular pool maintenance. I would highly recommend them.

We had a rough go at first with the pool guy assigned to us but Earl and the staff at Twin Lakes Pool have taken care of the situation and made it right. We love our new guy, Marco, and couldn't be happier with the service since the change. Twin Lakes Pool is easy to do business with and will make it right if there is ever an issue. We have since been assigned a new pool guy, Hector, and he is great. Couldn't be happier with Twin Lakes Pool.

Very friendly and professional staff. Construction lasted about 61 days from start to finish. Whenever there was an issue or a question, no matter how small it was, they addressed it immediately. It was a pleasure working with all of them. I would definitely recommend them to a friend.

Fantastic. Earl and his team were fabulous. They worked on our project just about every day the weather allowed. When they used subs- they were long time associates and the Twin Lakes team checked on them every day. It was a major project that required special materials and the Twin Lakes team got er done and done right.We interviewed and recieved quotes from many companies. Twin Lakes was the most complete estimate and very reasonably priced for the scope of work. If it has to do with your pool, Call Twin Lakes. They are the only ones I would reccomend!

They are very helpful and knowledgeable.

Pool Patches were fine. As for the weekly pool service, extremely poor. My pool turned green 2x in less than a month because their poor service. I had to call them multiple times stating that there were issues. The filter looked like it hadn't been cleaned in a month and I had yellow and green stuff on the sides of the pool as if they were not brushing anything. I started maintaining my pool myself and it's finally swimable and back to blue. It's costs me over $100 in 2 weeks of for the chemicals alone to reverse the mess they made. Stil more work to go When I called to cancel my services, they offered to send me a better pool tech. Does that mean they know who I had was bad? I'm no pool tech or professional but my pool looks 100x better than when they were working on it.

When I came back from holiday, I noticed that the pump had been running dry. It had probably been like this for weeks. It created low pressure and I should have done something then, but I didn't since it was still working a little bit. Now, it has completely gone out. I called them and they said they would send someone out to check it out, but it would cost $89. I told them it was a diagnostic call, but they insisted on charging me. The conversation ended with the lady on the phone saying to then go somewhere else.

.If everyone acted like they did then you would not need Angies List.

They came out right on time. They were very complete and professional with their presentation and everything. It wasn't bad. Their price was a little higher. It wasn't reasonable, and I didn't use them. They wanted to sandblast my pool, but they didn't have what I was really having leeway with then. I just didn't want to have that done. Other than that they were pretty good.

I called on a Thursday and explained my situation: The DE filter on my pool wasn't working well, and that I already had a written estimate for the service, so I wanted Twin Lakes to give me their estimate. I was told someone would call me back later that day to arrange for an appointment, but no one called me back. On Friday I called again and this time was able to schedule someone to come out on Saturday. On Saturday the service guy called me on his way to the house---I wasn't home but he said he could do the job without me being there. I explained again that I needed an estimate for fixing the filter. He offered to also give me an estimate for weekly pool service. When I got home I found a note that explained that the filter wasn't working but that a repair man would have to come out again to determine what was wrong. There was no estimate for the pool repair. They were closed until Tuesday and I called back then. This time, a woman explained that Twin Lakes will not give these kinds of estimates. She said I would have to pay for a service visit, which was something like $119. (I have by now had two other companies give this estimate: One did so for free, and the other charged $41). At that point, I just had to ask: and quot;Why did Twin Lakes tell me over the phone they would do the estimate, and even send someone out to my house, who wasn't prepared to inspect the filter?and quot; The woman was not exactly rude but was unwilling to discuss this with me---I could either pay for the $119 service visit, or go somewhere else. She went on to say that any pool service company that would agree to come to my house, inspect my filter, and give an estimate for a repair was unprofessional. I asked to speak to the manager of Twin Lakes, and she initially tried to imply that she was in charge, but when pushed admitted that she was not the manager. She took my information and said that the manager would call me back. No one called me back. Having done a lot of comparison shopping about this, I was really surprised to learn that Twin Lakes charges much more than any other company in my area. Their fees for labor are 2-3 times more than their closest competitor. Their charges for parts were unbelievably high: For example, in pricing out the costs for simply replacing the filter, I was able to find places that charged $200 or $300 less than Twin Lakes. It also turns out that my pool filter problem was so simple that a competent, honest company could have figured it out over the phone---once I finally got on Angie's List and narrowed down reputable companies, all of them said that the model filter I owned was off the market due to a defect. Apparently Twin Lakes was either willing to charge me $119 for a unnecessary service call, or they were incompetent about this problem that five other companies recognized immediately over the phone. I actually would not have posted this negative review had the manager actually bothered to call me. It's been my experience that whenever the owner/manager of a business won't talk to you, then it's best to stay away. If you're too busy to deal with customer service or don't want to be bothered with an upset client, that's a bad sign. I ended up going with Leslie's Pool and Spa. It's a few blocks away, everything is cheaper, the manager (Linn) was helpful, and he got everything fixed within one day.

Weekly service is performed, but not to spec and they rush in and rush out. They cut a lot of corners. I don't spend a fortune, but feel like I'm not getting what I'm paying for and leading me to look elsewhere.

Called Twin Lakes Pool Service. Made an appointment for next day. Adam was very proffessional and explained the problem to me, he went to get the part and fixed the problerm.

I first contacted other companies form here, "Angie's List" one of the ones contacted was relatively expensive, the other company never showed up. I decided to call Twin Lakes Pool, because I had been a customer of their store for quite some time, but only for pool supply purposes, I always noticed that they treated their clients right, never for anything else, they had also done the Diamond Brite for one of my neighbors, she has been very happy with their work. When I contacted Twin Lakes Pool the owner of the company was the one that came out (Earl), he was on time and very professional, he's prices were fair, his reputation with the Better Business Bureau was excellent, they have been in business for over fifteen years. All of the work was done as discussed, there was a little delay due to the pavers company (American Pavers) which didn't deliver the pavers on time, we started the work on June 3rd and was completed on July 3rd, one week later than originally discussed. My overall experience with Twin lakes was AWSOME. They will treat you right.

I had an emergency in the fall of 2009. My pool had been neglected during a prolonged absence and looked like green ink. Twin Lakes continually advised on how to fix the problem, and have ever since, such that I never had a water problem again. Their advice is professional, the shop personnel is always courtios and very helpful, I couldn't wish for more.

Out of 10 weeks, they showed up 7 times. They were supposed to show on Thursdays but only did so twice. This is a real problem if you need to keep a lock on your gate, because if they show up and can't get in, you pay a fee, even if they show up on an unannounced day. One week we caught the pool tech just come into the yard, check off the service date on the card they keep by the pump, and walk out without doing anything. The quality of the work was also routinely poor, and we found ourselves having to call the store 2 or 3 times a month to complain but it was rarely bad enough to make it a big deal. For example, we'd call to say "the tech didn't empty the basket, can you remind them to do that next time?" The last straw was when the tech didn't show up for two weeks and the manager said that they'd send him out "again", but then went on to tell us that the tech had in fact been to our pool. The tech hadn't marked the card with dates of service, and the manager said "he just forgot, but he was there." Didn't come straight out and accuse us of lying, but came close enough, they charge more than the average company, don't do a great job, and apparently have enough business that they don't need to bother much with individual service. I'm back to doing the pool myself, which is cheaper and frankly I can do a much better job.

Twin Lakes is great with communication; they always get right back to me when I call. The people are professional and friendly and then men always have my pool cleaned in record time. They really know their stuff. They are a little higher than places I have used in the past, but well worth the money for the great service they provide.

They started out doing a good job but it soon went down hill. They were supposed to come out once a week and in the 1st two months, I was lucky if they showed up two times a month. I think their problem is a high turnover in pool techs.

Not happy with this one. They do not deserve an "A". Their customer service sucks, and so does their call back.

They gave me an estimate for best case scenario $225.00. I made an appointment, they came on time, did the job, and charged me only half of their estimate. About two weeks passed and our pool is good. We are very happy with the work.

THEY DID A REALLY GOOD JOB. THEY WERE VERY KNOWLEDGEABLE IN THEIR LINE OF WORK. THEY ARE A VERY WELL KNOWN COMPANY. THEY ARE A FIRST CLASS OPERATION. THE WORKERS ARE VERY POLITE AND COURTEOUS. THE WORK THEY DO IS GREAT. I HAD NO PROBLEMS WITH THEM.

THEY ARE VERY RELIABLE AND DEPENDABLE. WE HAVE USED TWIN LAKE POOL AND SPA FOR MANY YEARS NOW AND WE ARE VERY HAPPY WITH THE JOB THAT THEY DO ON OUR POOL MAINTENANCE.

THIS COMPANY HAS BEEN IN BUSINESS FOR OVER 30 YEARS. THEY DO A VERY GOOD JOB. IF THERE IS A PROBLEM, THEY COME OUT RIGHT AWAY TO FIX IT. I HAVE NEVER HAD ANY PROBLEMS WITH THEM. THEY CHARGE A REASONABLE PRICE EACH MONTH.

THEY DO GREAT JOB. OUR POOL LOOKS GREAT. THEY ARE ALWAYS VERY FRIENDLY. THEY USE THE BEST PRODUCTS TO CLEAN THE POOL. THEY NEVER LEAVE ANY LEAVES OR TRASH BEHIND.

I HAVE USED THEM FOR FIVE YEARS. THE ONLY THING I DON'T LIKE FOR AS MANY YEARS AS I'VE USED THEM I'VE SEEN AS MANY SERVICE MEN. I WISH THEY WOULD KEEP THERE SERVICE MEN THE SAME. GREAT WORK AND RESPONSIVE.