The man just is unprofessional and doesn't do any of the work himself so instructions get told to him and then he tells his brother who tells his workers, it's no wonder I had the terrible experience I had.
Description of Work: The following is a letter I wrote to Dan, it's been about 2 months now and he still has not responded. Dan, Imagine my surprise when I opened your envelope and found, not a letter of apology for the damage you have caused on my property, but a bill! I don’t know how to put a value on the time it will take my trees and lawn to recover but being that the trees that were severely damaged were mature trees, and it will be at least a year to see recovery, I am sure it is in excess of your bill of $315. You failed to show up for two appointments to view the damage for yourself so I have taken pictures and movies for you to view. You can send me your email address so I can send them as attachments to an email or you can come see for yourself. Per our conversation before the work was to be done you, had told me that you were going to take off the 5 dead fronds on the Canary Date Palm and dig a trench on one side to root prune the tree to get fertilizer to the roots. What happened is that Hector trimmed 23 fronds off and no trench was dug. Per our conversation before the work you also told me that you wanted to take the seed pods off of my female Lantania Palm, instead 8 fronds were taken off or so damaged that they fell off the next day. The tree only has 17 fronds left, so you essentially removed 1/3 of the canopy of my tree. Per our conversation before the work you explained to me what needed to be done to my Royal Poinciana Tree to relieve the dead wood and dying wood my inexpertness pruning. After the work was done, two days later a branch, which made up about 1/5 of the canopy of the trees crashed down on my wall and yard. The saw marks were very clear at the point of breakage. The limb took up over ¾ of the width of the street when I finally got it out into the street. I have about 10 photographs. But even without the photographs the saw mark on the broken limb is very clear, it always will be there, forever, like the amputation it was. What a beautiful tree it was. Per our conversation on the Gumbo Limbos I asked that you take off the tops because the spiraling white flies were so bad that I couldn’t possible get them under control. The trees were slightly trimmed. Again, I have before and after photos to show you. Your worker who sprayed poison around the trees on the swale then obviously walked in the poison and then through my lawn, leaving his footprints on now very dead grass, should have known better. I think that grass and all the grass around the walkway that was obviously over spayed with poison needs to be replaced by you. We were very clear that no poison be used on the Keffir Lime Tree on the swale, but runners of totally dead grass were all under the tree. I will need that one replaced. Home Depot carries them sometimes but they are much smaller than mine so you may have to go to a nursery to get a large one. I obviously can’t use the leaves in cooking now that the ground has been poisoned. I think that together, with your expertise on trees, we can come to an agreement on how much money you owe me for the damage. I am willing to wait around for another day for you to show up for an appointment to discuss this.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
jennifer H.
09/2007
5.0
lawn service
+ -1 more
The Tree Team does excellent lawn care and they offer a very reliable and thorough lawn service. They are expert landscapers too. They always come when they say they will. I'm very happy with their service. I don't remember what I paid them the last time. The price does vary with how much you have done and it is always a fair price.
Description of Work: I used them to mow, trim and do general lawn maintenance on my medium sized lawn.
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Service Categories
Lawn and Yard Work,
Tree Service
FAQ
THE TREE TEAM is currently rated 3 overall out of 5.
No, THE TREE TEAM does not offer free project estimates.
No, THE TREE TEAM does not offer eco-friendly accreditations.
No, THE TREE TEAM does not offer a senior discount.
No, THE TREE TEAM does not offer emergency services.