QUALIFIED SERVICE SYSTEMS INC

They are absolutely fraud.. the owner, ken uses so called technicians from nowhere who perform a poor service, get authorization for replacement of units from home warranty and then try to repair the unit (instead of replacing) with fraction of cost and significant higher out of pocket cost to customer. They also create more problems for their future work and ongoing services.. DO NOT WORK with them

I had a very bad experience with Ken the CEO of the company, he called me a liar over the phone and was very very racist about people not from the USA. I do not recommend this company for any work being done

Today 2022-05-14 we opened a service request for an AC issue. AHS then had QSS (Sunrise, FL) visit for a "service". The tech called me after 10AM and stated he had the part (blower motor)in his truck to make the repair today 2022-05-14. He then showed up 90 minutes late, took pictures, disabled the thermostate LED and leaves with only a "good day". QSS then texts that the part will take a long time. What AC company does not have Carrier parts in their warehouse? Then QSS makes baseless accusations of tampering and tells me they will tell AHS to find me another contractor. Completely unacceptable. AHS customer service hangs up on me. AHS cannot be trusted. Buyer beware.

Horrible - complete botched diagnostic. Home Insurance hired these Jokers and they did not even look at the A/C machine. A guy called Ken was completely unprofessional and mediocre. This company is riddled with bad reviews across the internet so do yourself a favor and find another company.

Ken was great, fast, knowledgeable and efficient. I really appreciated his help. Although I am still not any further ahead of the game as it was passed off to a TRAINE rep he did solve my other problem of putting refrigerant in my 1 working unit :)

I have a bi-Annual Maintenance contract for my two air conditioning units with American Home Shield. They assigned Qualified Systems Service to perform the scheduled maintenance. Qualified Systems Service dispatcher made an appointment for May 20th between 10AM and 1PM. At 2PM I called to ask where the technician was..... that I had taken off to be at home. The dispatcher apologized and stated that one of the technicians called in sick and someone from QSS should have called me to rescheduled. I agreed and she rescheduled the appointment for May 21st (today) between 10AM and 2PM. The Technician informed me that he doesn't maintain attic units in the summer because it's two hot. Since I my contract with American Home Shield was for the maintenance of both units in my house (including the attic unit), I refused his service to do half the job and informed American Home Shield who dispatched another company (Just In Time AC) who did an outstanding job on both units.

We called Qualified because we have used them in the past with very good results. The a/c stopped in the evening and I placed the call to Qualified. They responded that a technician would be at our house the next morning. Ken from Qualified called at 9:00 am and said he would be here in 15 minutes. He arrived at 9:20 and went straight to work troubleshooting the problem. In 5 minutes he found the capacitor had failed. Ken had the part on his truck and had it installed in about 15 minutes. Once he started the system we had cold air again. He checked the freon pressure and did an inspection of the compressor unit before departing.

Quality told our home warranty company that we had a leak in our AC copper lines under the house. This caused the home warranty company to deny coverage for the repair because our contract did not cover repairs of items for which they do not have access. We had to hire two other AC companies to get a 2nd opinion to prove to our warranty company that our copper lines are simply buried under a couple of inches of soil, NOT running under the house. The other companies also used a special freon leak detection tool, which proved there was NO refrigerant leak in our copper lines. They found we had a refrigerant leak in the evaporator coil in our air handler inside the house. Our home warranty company finally sent another contractor who confirmed these findings, proving that Qualified's diagnosis was incorrect. All of this took 2 weeks to prove that Qualified had made the wrong diagnosis, causing our family to go 17 days without air conditioning in late Aug/early Sept. Not only that, but Qualified had told us in early Aug. that our AC was working fine without ever inspecting the evaporator coil. I strongly believe the home warranty company wanted to get out of having to replace our air conditioner, so they sent Qualified to tell us it was okay, without performing a thorough inspection. If you have a home warranty and they send Qualified Service Systems, BEWARE!!

Quality told our home warranty company that we had a leak in our AC copper lines under the house. This caused the home warranty company to deny coverage for the repair because they said our contract did not cover repairs of items for which they did not have access to repair. We had to hire two other companies to get a 2nd opinion, and we learned that our copper lines were simply buried a couple of inches under the dirt, and were NOT under our house. The other companies used a special freon leak detection tool, and found that there was NO refrigerant leak in our copper lines. What they found was a refrigerant leak in the evaporator coil in our air handler. After contacting our home warranty company, they sent another contractor who confirmed our findings, and deterfmined that Qualified's diagnosis was incorrect. All of this took 2 weeks to accomplish by the time we were able to prove to our home warranty company that Qualified had made the wrong diagnosis. This caused our family to go 17 days without air conditioning in late Aug/early Sept. Not only did that, but Qualified had told us in early Aug. that our AC was working fine without ever inspecting the evaporator coil. I strongly believe the home warranty company wanted to get out of having to replace our air conditioner, so they sent Qualified to tell us it was okay, without performing a thorough inspection. If you have a home warranty and they send Qualified, all I can say is BEWARE!!

They are very reliable, honest and fixes what they come out to fix.