Protocool Cooling Solutions Inc

Highly disappointed.

Very well!

They were pretty responsive. They were on time. The B ratings say that the service was pretty good. I can't remember exactly what they did. I think they did it rushly.

I would use them again in future.

unknown

A destructive installation. Many damages happened in both house and AC unit. The issue is still pending for resolution.

They came out to troubleshoot went threw a textbook checklist to see what was wrong basically ignoring what I told them was wrong. They left and the unit conditioned to leak. They came out again and did the exact same thing they did the first time. They insisted we pay for 2 maintenance calls even though the unit was still under warranty and I did not call for service I called because it was broke. They told me there was a recall on my unit and would order the new part. 10 weeks with a leaky broke unit went by and less then a year since I had paid $5000 for it. They refused to give me the new part until I paid hundreds for maintenance that they performed which I didn't ask for and the unit didn't even need! The girls in the office are the most inept people I have ever delt with and the company is so unprofessional I reported them threw lowes corporate office and threw the BBB. They are thieves and liars and I never would have overpaid for my unit at Lowes had I have known I wouldn't have been in good hands. Money wasted, they are horrible! I have no idea how they live with themselves essential robbing people and not honoring their fake warranty.

unknown

unknown

They found out the breaker had gone bad and so he changed out the circuit breaker and made sure everything was working perfectly. They were very good. They had actually put in the A/C unit for us about two or three years ago, so they have experience working with it. I wouldn't say they are the cheapest, but they are also not the most expensive.

I spent $150 on that work. They were prompt and honest.

I needed coil cleaning on an Air handler , they came and cleaned the coils and when I checked the coils were still dirty, I called them and they told me they were cleaned as best as possible. My unit never moved from 78 degrees and we could not sleep at night. I called Sears and asked them to come in and they took the coils out and cleaned , I now can sleep at night. I believe Protocool did not clean the coils and Sears confirm this

Our experience was great! They were punctual and professional. They were so clean and careful about everything gin the house. They cleaned up very quickly after everything they brought in. They were friendly, informative, and we think we got a great product! I would happily recommend them.

Chris was on time, friendly, professional, explained what he was doing, and was a very good representative of the company. The only issue I had was that the price was quoted at $125 and kept creeping up to $160.00.

This company was one of the best with which I have dealt. Every time Chris has been at the house, he has been right on time for the appointment. When he came over to do the original estimate he spent lots of time explaining the advantages and disadvantages of various models and manufacturers and answered all of our questions in enough detail so we were able to make an informed, educated decision. When, after the installation (which again was done on time and very professionally), there was a minor problem, their men were here the next morning and fixed the problem right away. Since we have had the new units, we have been able to reset our thermostats anywhere from 3 to 5 degrees higher than we had previously had them set. This is a company that is proud of he work it does and protects that reputation very carefully in the way they do their work.

We picked them because they were on Angie's List. They welded the evaporator system incorrectly, so all the gas leaked out. I came home from the hospital and noticed that the house was hot. I called them and they said they would have to charge extra because it was late in the day. The repairman confirmed that it was their fault. He didn't charge us for the supplies, but we were charged $50 for him to come out.

Very professional company. Chris gives you 200% of his time and effort. Found a better deal than what we had originally contracted for at approximately the same out of pocket cost. His crew went above and beyond the call of duty. They made sure we understood how to operate the new system before they left. Did some extra things and left the area spotless.

Workers came on appointment date first thing in the morning, and they worked hard for 8 hours until they got it working. They were very courteous and even cleaned up after themselves. The owner then came the next day to make sure everything was done right.