Plumbing by Takis

I received a water bill of over $260 so we found the meter was running very fast which gave us the clue we have a leak somewhere. I called Keith on Thursday when I found his ad in "The Flyer", he came that afternoon, estimated a cost of $400 to dig the whole line from the main to around the house to find the leak. He even accepted to give a discount of $60, ending in a $340 cost total to find and fix the leak. He asked for a deposit of $200, which we paid, and he said will show the next day so we should save water in buckets because water would be shut off for around 24 hrs. We have a baby of 9 months so we took all the precautions we could. He did not show up on Friday neither call. My husband called him later in afternoon, he excused himself and that will be at the house on Saturday at first time in the morning. Very disappointed at this point becuase the deposit of $200 was already cash out and our meter was still running like crazy and the issue unsolved. He showed up Saturday around 9am, with one extra person and no machines to supposedly to dig the whole line. He dig 2 more feet from the line was already dig by my husband, who tried to find the leak before we call him, Keith said he found the issue, went to buy the part, came and replaced it, filled the hole with the dirt, and asked for $50 more. He never dig the whole line as he advised on Thursday, he only spent maximum one hour. On Sunday when we turn water back on, the meter was running just like before Keith "solved the issue", we called him and he and his girlfriend gave us the worst attitude saying they were not available at the moment because they were in a family reunion when his ad promotes a 24/7 emergency service. We asked them to come back and he said he will need another $400, and to rent a machine to dig, plus changing the whole pipe. He never mentioned he will need a machine on Thursday when he advised and gave us an estimate to dig the whole line. After 4 days now he said we need to paid to rent the machine. After my husband got upset and mentioned to him that we have rights as customers, he hung up the phone on him. I called back and his girlfriend answer the phone. She avoided me from talking to Keith and ends the call saying they will call us on Monday. Long story.... worst company ever... the name of the company has 20 years but Keith said he just both the company a month ago, obviously he has no experience in plumbing and both have no experience in customer service. I feel he stole our money and never solve the issue. I hope no one has to experience this situation because it is very frustrating to feel how people abuse from others. I sincerely hope God can bless them and make them realize they need to stop abusing.