Oriental Rug Care

Horrible! They ruined my 4 year old custom bamboo silk rug and take no financial responsibility for it while acknowledging that they messed it up permanently. They removed the color of the rug (looks bleached out) and returned it covered in brand new yellow stains. They took it back twice and fully destroyed a rug valued at over $12K after trying to clean it 3 times. What a mess! BEWARE!!!!

It went very well.

It went well, with a couple of exceptions. When the person arrived on the initial date to pick up the rug. He told us that the cleaning needed to be performed no matter what we asked for. That was a little bit of an unwelcome use for us since the cleaning was more than fixing of the edges. We had no choice due to the companies policy (it left me with disappointment). Another thing was that I was told that cost cost of cleaning was $400, I was offered eventually offered 20% off which brought down the job to $320. Later on I came to a realization that all the jobs listed online were at $320, I was disappointed and felt mislead. Then after they picked up the rug, I was called by the person in the office 8 days later to ask what needed to be performed. The cleaning and finish were performed well.

unknown

It was good. It was a tiny rug that I needed to have cleaned and I know cleaning rugs is crazy expensive. So it was a good deal. To tell you the truth, it didn't look all that better when I got it back but I was satisfied. I don't know if I would do it again to tell you the truth. The rug is like only about 3 feet by 2 feet and just a small area of rug. It had sort of a cream background and then flowers on it and it was getting dirty because it hadn't been cleaned in like 6 or 7 years maybe at least. We walk across it a couple of times a day in our study. I'm looking at it it right now, it looks very nice. So I'd give them a good review. They brought it back a couple of weeks later but I ordered it sort of right away. When I called to ask when it would be delivered, because I think the delivery date went by and it wasn't delivered, so I called and they told me not to forget that I had a balance to pay. And I didn't even ask what the balance was but I said this was a special deal from Angie's List and I paid them directly. They spent a while looking through a pile of papers and finally said it was okay. So they were going to charge me. They made but anyway it all got straightened out. On the whole I was happy. Then after that they sent me, which I just threw away by the way, they sent me a thing saying that I could have a discount on a future oriental rug but I can't afford it right now. The other one is big and if the little one cost that much, I can only imagine what a big one costs. They got right to me but then they kind of mixed it up and delivered it late. The punctuality was not that great. I would probably use them again unless somebody made a raving recommendation to me. This is the first time I've ever had a carpet leaned in the United States.

The service was not good. I called because the rug had some spots and it also smelled bad, but they could not do anything. They told me before they took the rug that they would not be able to take some of the spots off. I think the rug is exactly the same as they took it. The spots did not come off and the odor is the same.

Very well.

This was not a good experience. They picked up my $957.71 living room rug for cleaning. When they brought it back to my house it was ruined. The rug was a natural white with a variety of pilling's. The rug came back yellow and the pilling's were destroyed. I asked them to take it back and fix it. I then called the company and spoke to someone who yelled at me on the phone. He told me it was not his problem. I then visited the place where they cleaned it and met the mean guy that I spoke with. Luckily there was a very nice guy there who pulled me aside and said not to worry they would make it right. The only thing they did was re-clean it over and over again. I provided them with pictures and receipts but was told the rug looks like the picture and it was not their problem. I was so upset. I decorated my house around my beach inspired rug. Now I have a ruined rug that I can not replace. My house and furniture for my living room is white. They gave me back a yellow rug. I contacted the company by e-mail and phone several times. each time I was told they would clean it again and return it to me. I am so un-happy. The reason I picked this company was because I thought it was and quot;Pride Carpet Cleaningand quot;. Pride has a great reputation around Fort Lauderdale. The add in the neighborhood direct advertise and quot;Prideand quot; not Oriental rug care. The advertisement was mis-leading and the company did not stand by its work.

They're good. They did a very good job and they've very pleasant. I won't use them again because of the distance.

They delivered the rug back in one week and it was perfect, no smell, no stains.

I think they did a very good job. I was a bit taken back at the price, but it seems that they're really the only game in town so I couldn't compare. It was months ago and I can't remember exactly what I paid.. Just know that it seemed like a lot of money. The salesman was knowledgeable -- or at least appeared to be -- although he told me my Karastan was worth far, far more than I know it is.

The service guys came to the house, moved my furniture, rolled up the rugs and took them away to be cleaned. I expected them back in a week, but they were completed ahead of time. The service guys brought the rugs back, moved my furniture again, rolled out both pads and rugs, and put everything back together again. I thought the service was great and the rugs look like brand new again.

Terrible service. First the guy comes to the house to pick up the carpets and gives me the price and tells me they will wish it. The carpets were suppose to come back in a week and they did not. I needed it done before the move and they said they had to wash it a second time. I was afraid I was going to move and not get the carpets back. I asked for a receipt and said he had to go to the truck to get them and started driving off. After about 3 or 4 phone calls they deliver the carpets but I was out of town and they delivered the wrong carpets and definitely a cheaper grade carpet. We left the carpets wrapped for them and when we got to Panama City I doubt the carpets were cleaned and think it was a complete scam. I was happy to get the right carpets back but they were not really clean.

We called, and the Oriental Rug Care folks just happened to be in the neighborhood. They stopped by within the hour, and gave an estimate (which was so good, and the guys were so professional, that we decided to go with them). They rolled up the rugs, and headed out. The rugs came back a few days later clean, repaired, and in perfect condition.

One large rug was had urine stains/smells from our dog and Oriental Rug really did a great job removing them. Joseph was in touch with me the whole way and reallly knows his craft. I wouldn't trust anyone else with my rugs!

Fine. As above. They picked up the rugs and delivered them to me when the work was finished.

i called Oriental Rug Care because I had seen the building on Dixie Hwy and I live very close. I have a few rugs one bigger and 2 smaller that I have been toying with getting cleaned. I hesitated because i didnt want to be without them for a long time and i knew from a friend not to have someone come and clean it in my house. I only had them about 2 years but I have a dog and kids so i had a feeling it was time because i started to notice a smell. When I called they were very friendly. They offered to pick up the rugs at no charge but I decided to just bring them in because i was so close. I am so glad i did. I have never seen an operation like that before. First of all,the place is huge and very clean and the way they clean these rugs i had no idea that that is how it was supposed to be done. I could tell they knew what they were doing. SHe told me that she could get the smell out of the rugw and that i could get them back in 3-4 days. I WAS SO HAPPY! they stuck to their word....i picked them up and the smell was gone. I was very happy and I will definitely use them again!

Carpets were picked up on time, ready before the expected due date, and delivered to a storage unit on time. Carpets appeared nicely cleaned on inspection. They were not able to remove some old curry stains from a lighter colored wool rug as noted upon pickup, but overall the whole experience was really positive

I was very satisfied with their services. It was priced right, and they did a good job. I would rate them highly and would use them again in the future if necessary.

These guys picked up my rugs in a timely manner. I asked them if they needed a deposit and said no, bu they would like my Credit Card number for security. I said ok and found they ran the full amount for the cleaning services that day. As I used a debit card this caused a cascaded of bounced checks. They also convinced me I needed very fine horse-hair pads for an additional $600.00. I later cancelled the pads, but it, though they could take my money the 1st day, it took a week to get my refund. The final bill was about $1200.00 When the rugs were finally delivered, after not showing up on 2 previously promised delivery dates, one of the rugs appeared clean, but I had also paid for repairs to the edges of the rugs which was never done, for which I paid and was never reimbursed and additional $600. I have my doubts as to whether the 2nd rug was even ever cleaned. It still had the original instruction tag, which is paper, attached, which I would have thought would be removed or get wet and again no repairs were made to the rugs. I have never heard of paying completely in advanced for a service where the company takes $18,000.00 worth of rugs from you especially when you are told no deposit is necessary and the receipt says "Balance Due". No where on the receipt does it say "Paid". Needless, to say, I am sorely disappointed and, although friends say I should have them reclean the other rug, I prefer to not let these guys touch my rugs. The only positive experience was the delivery guys who finally showed up were very pleasant.

Work was excellent. Very friendly, gave me an estimate up front. Estimate stayed the same after I asked about a tear that needed repaired. Paid up front and work was done in less than a week.

Excellent job! Came the same day- Hand steamed the stairs - Would use them every year!

Th ecompany itself did not come but a sister company did. I was not told until they arrived - not happy about that! Also, this other company had no invoice to give me when they finished - I had to wait until the end of the week to get on! - again, not happy.

Have used them several times, always prompt, responsive, and they also send coupons directly to me a few times a year.

Called for appointment and was scheduled for two days later. Showed up when scheduled. Cleaned carpet. Very professional.