Mint Marble and Stone Restoration

Cleaned and buffed but shine wasn’t a good shine and became dull looking very quickly after first mop with a brand new microfiber mop and neutral soap shine was gone. $900 never again

I reached out to Craig the owner and he was very professional and explained me all about the entire process of the restoration and what to expect, his price was very reasonable, not cheap but not expensive for what they do , he made his guys to do the job twice because he expected better results, we were very pleased from the results at the end.

Where do I begin? Craig, the company owner, talks a really good game in trying to convince you to hire him. Based upon the examples he provided along with his experience and BIG machines that his team would be using, I did agree to hire him and his company. This was for Terrazzo Restoration. This should have taken up to a week or more to complete based upon my own research and conversations with other providers. His team came in and worked for 2 days. While traveling I was told that the floors were not looking good by my GC. I called Craig and mentioned that they should be using a peroxide solution and to cover the floors with plastic, re-applying every day. He stated that he would do this however he simply poured peroxide on the floor one time and mopped it up. He pointed out that this was an extra cost for him. Upon returning and seeing the finished product, I was aghast! There was remnants of dirty water throughout the house, inside and out and in the bathrooms where his team was pouring the gritty/slough that his machines picked up. Walls were damaged, areas of of the terrazzo were damaged with pieces coming up and the staining on the floors was still present. It was easy to see where his team "rushed" as you could see where the machine they used missed many areas leaving somewhat of a zebra stripped effect. My GC and others saw the results and were pretty shocked as well. I called Craig and within a few hours he came over to inspect. I showed him all of the areas of concern and he then stated he was color blind and could not see what I could see. He stated that we should now "crystallize" the floors. Mind you this is a BIG No-NO for terrazzo and a topic that Craig and I discussed weeks prior where he stated that he NEVER does that process as it permanently damages the floors. Finally I stated to him, "Craig, if this were your mother's home, would you be happy presenting it to her?" and his response was "No!" I told him to come up with a better solution within the next few days. He said that he would hire and bring in a terrazzo shine expert to inspect. I said "Craig, aren't you the expert? Isn't that why I hired you?". Thankfully I only paid him 50% of the job. Instead of a solution, days later he began demanding the remaining payment as he had not paid his workers and they were getting anxious. I told him that I would not make that payment based upon the poor performance and the damage his people caused. This is where he began threatening me with a lien against my property both through voicemails, text messages and and emails. These escalated into full blown threats to the point where I had to file a formal notice of No Trespassing to him and any agent of his company. I am going to work with the BBB to attempt to get my initial monies returned. I cannot in any good faith recommend Mint Marble or any business Craig Vance may be representing.

When we saw the result of what was left on the floor after the water, sand and grit was removed, we were left with filled in beige epoxy marks all over the floor. Multiple people and other vendors saw the repairs and stated how bad they were. When discussing with the owner, Craig, his explanation was that it was standard to fill with epoxy and not use the stone chips to match the existing floor. I was dumbfounded. I personally have terrazzo floors in my personal house and all of the holes were filled with matching or close to match chips. He insulted and disrespected me, he spoke down to my project manager and kept speaking about that he was on heavy medication and at one point mentioned being on morphine. It did not matter how many times I mentioned that I was not happy with the result that he would have a story about how long he's been in the industry and that his father built apartments in Miami, not sure why any of this mattered. What is more insulting is that my contractor hired a company named Pristine World Cleaners and dealt Vincent. The contract to move forward was always with Vincent. When we called for review of the floor is when Craig showed up. This is when we come to find out that his company is called Mint Marble & Stone Restoration, obviously not who we formally hired. The next day we contacted a reputable terrazzo company and had them estimate the repair and to finish the job. This delayed our project 2 weeks needless to say Craig is now threatening to file a lien on our property and ask for an amount that is unacceptable. Not only do we have to make up time, we also need to pay someone to correct the floor and start over. Never use this guy or this company, he is an arrogant jerk with nothing more than a pile of stories and insults. If you do then be warned.