Mayzlin Relocation LLC – Long Distance Movers

Mayzlin Relocation is the worst company that exists in the United States. Their customer service department does not deserve the right to call themselves customer service. They care solely about themselves and no one else. I started this process talking with their Sales Rep Nicholas. I had a lot of questions and he said all the right things which convinced me to go with them. I put down the initial deposit which is 50% of the total estimate. about a week or so before they were scheduled to come pack me up and pick up my belongings the "Quality Assurance" department called to verify the Bill of Lading. We then go into a discussion about where I wanted my belongings to be delivered and when. This call was the first few days in April, and I informed them I needed my belongings to be delivered May 4th. The QA rep Andrey told me that they can't promise me a specific date and that they could only do a 7 to 21 day window from the first available date that I give them. This was never shared with me during my sales call, so I told them that I would need to cancel if they can't deliver my belongings this specific day. At that time both the sales rep and QA spoke with Dispatch and informed me they could deliver my belongings between May 3rd and May 5th. This was put in writing on my Bill of Lading which was signed. I thanked them for working with me, and looked forward to completing things. While we had some challenges with pick up they did right by me by reimbursing me for some minor damage they did to the home during pick up. However, on Monday April 29th I called to confirm we were still looking good for delivery on May 3rd to May 5th they informed me they had nothing in my profile that they would deliver on those days. They said the only thing they had was my first acceptance date would be May 3rd therefore giving them the 7 to 21 day window from the 3rd for delivery. I informed them they promised delivery on May 3rd to 5th in the contract and that they would be breaching the contract if they didn't deliver on time. THey informed me that they never left the state of Colorado with my belongings, and that my belongings wouldn't leave Colorado until May 6th through the 8th at the earliest. I have asked several times to speak with management and they refuse stating that they report to the owner and they will not allow me to speak with anyone. I have asked to speak with dispatch and they refuse. Sales refuses to help. I asked for compensation since I will now have to pay to live somewhere until my belongings arrive. They don't care that they are in the wrong and refuse to talk to me about compensation until I pay the final third of my payment and they deliver the belongings then they are willing to talk to me. They are in breach they don't get to control how things work when they breached the contract. They have hung up on me several times, and intentionally don't pick up the phone when I call. Under any circumstance do not use them, they will take your money and give you the run around.

Mayzlin currently has my belongings on a broken down truck in North Carolina. I have not received an update in three days about the status of my move or when to expect it to arrive. I was told that my belongings would arrive last week between Tuesday and Thursday. However, only after that window had passed with no update, I was told that the truck had stuck in North Carolina for the last 5 days, waiting for a replacement part. On Friday, Saturday, on Sunday, I left multiple voicemails, asking for a status update, and to find out if the truck had indeed been fixed, and was on the way. However, despite three days of phone calls, I have not heard back from anyone at Mayzlin. Their customer service representatives, Iesha and Nadine in particular, are rude, abrasive, unhelpful, and often untruthful. There is no transparency and I have been told incorrect information multiple times. It has now been three days without an update. No one is answering the phone or calling back. I have no idea where my belongings are, or when they will arrive here. I would implore anyone looking for moving companies to find any other option then Mayzlin. I made a huge mistake using this company and have no idea where my belongings are, or when they will arrive. The last update I have at the actual location of the truck was six days ago. Last week when I was actually able to talk to anyone on the phone, I was told the manager was “at lunch” and would call me back, but never did. However I was told this multiple times per day and was clearly an insulting excuse. This is the worst experience I’ve ever had with movers and I would encourage everyone reading this to avoid my mistake, and use another company.

Dishonest business practices. Light estimates well knowing how to up-charge you once they have your stuff.

After trying to charge us double what they had quoted (I threatened to cancel the plan), they failed to retrieve everything from the house and tried to pin it on us for not making them do another walk through. I had to insist that they return to retrieve everything and they STILL left things in the attic! On the other end, not everything arrived, they lost our table, 2 chair mats, and multiple boxes. They broke 2 shelves, 2 lamps, a bed frame, and we ended up with boxes that were not even ours! We were instructed by their customer service to make a claim within 90 days. We submitted the claim well before that- within 45 days, and were told it was too late to make a claim!! They outsource their claim process so they would not respond. We reported to BBB 2 weeks ago and are still waiting for their reply. Unbelievably careless and unprofessional. They need to clean up their service or shutdown.

Everyone warned me not to believe anything any moving company told me. So when I started looking for a moving company I asked a LOT of questions. Andrew at Mayzlin was fantastic - right up until they had my belongings. He told me everything I wanted to hear. I repeatedly told him what p/u day we preferred. He said I had to give a 2 day window but that they almost always pick up on the preferred day. Lie #1. I also told him repeatedly that we could not have delivery before 3/17. He assured me that since we had such a short distance move (about 325 miles) our belongings would not be offloaded and put in storage and that we’d get them in 2 days at most from pick up. Lie #2. We got our delivery 5 days after we were told by both Andrew and the crew that picked up and a full week after pick up. And our items were offloaded and put in storage at least once (possibly more). To be honest, I initially wasn’t terribly upset about the delivery delay since I expected it despite the promises Andrew made. What I am extremely upset about is the complete about face in their attitude between when I booked and after they had picked up. Every time I talked to Andrew BEFORE the pickup date, he was patient and gracious and all charm. Once Mayzlin had my belongings, he and everyone else at Mayzlin became extremely unresponsive, rude and even tried to blame me for ALL of the problems. Not once did anyone at Mayzlin take even the slightest bit of responsibility nor did they care at all that I was an upset customer. All in all, it wasn’t the worst moving experience - I’ve heard far worse horror stories from others. The pick up crew was great and took great care with our belongings and the delivery crew was also good. But don’t be fooled by their charm and promises to get your business. They do not care at all once they have your items and know you can’t do a d*** thing about it.

If you’re reading this, beware of this company. My review is a lot to read, but I promise it’s worth it. You’ll save money and time. Here’s my detailed experience: On 10/18/2022, I inquired about a quote for a move from Brentwood, MD to Los Angeles, CA with Mayzlin Relocation. This call (with Sales Rep Chris Gibson) included conversations about inquiry of cost for services, pick-up/drop off policy, request for advising on delivery window given the specifics of my move, and inquiry of additional costs that may be incurred during this transaction. On 10/28/2022, I circled back and confirmed booking MAYZLIN, with a pick up date of 11/14-11/15 and delivery date of 11/28. On November 7, I completed a quality assurance FaceTime call and text correspondence (with Christina Blosser) showing my storage unit and all items in it. I was given a cost for packing supplies that would be included in my overall price. On November 8, I was was requested to confirm truck dimensions for delivery to determine need for additional shuttle. I submitted verbal and text confirmation that the dimensions were acceptable from the apartment building. On November 15, I was contacted an hour before by a driver saying they would be at location for pick up. This was outside of the 24 hour notice I was told I would receive. I was also charged extra for packing materials already accounted for, and fees for moving items from location to truck outside of the allotted 75 feet, which was never previously explained nor was it accurate (I have videos and measuring to prove this). On November 25, I called to check on the status of the delivery and was told that per the policy, the company has 5-21 business days from delivery date to delivery items (yes, you read that correctly). I was confused about this but upon further investigation, requested to change my date to 11/25 to begin the process. I was also told then that I could have expedited the move for additional $1-2k, but I had missed the window to do so. This was done so by an Ayesha (no last name) who told me I could not contact anyone above her as she was the manager, and the only way to escalate my concerns would be via email which would also come to her. On November 28, I arrived at the delivery location in Los Angeles. I then begin a series of calls, every 2-3 days, to check on the status of my delivery. I was told for the first two weeks that my belongings were not able to be included on a shipment out yet. I again inquired about the 5-21 business day window, at which time I was informed this included weekends but not holidays. On December 8, I was told items were scheduled to be on a truck in transit by December 10. On December 12, I was told items were in route and given a 7 day window for delivery. On December 15, I was told items were expected to arrive between December 21-22. On December 19, I was told my delivery date changed to December 23-24. I then communicated that I did not know if anyone would be at the desk to operate the loading dock on Christmas Eve, and that would be something I’d need to check. On December 20, I circled back with Customer Service to inform them that I needed 72 hours to inform my concierge about a loading dock reservation, and I still had no confirmation about 12/24, Christmas Eve. On this call I was also told I would need a shuttle for $500 as the driver has determined, without seeing the location on site, that the truck would not fit despite confirmation from the apartment building that the dimensions of the truck were acceptable. As of this afternoon I have been told items will arrive on December 26, after Christmas. *If the 5-21 business day delivery policy does not include weekends, December 26 is the last day, so Mayzlin would be within the policy guidelines. However, as mentioned previously, weekends are included and I was also being asked to receive items on a Saturday, Christmas Eve to be exact. This would mean the 5-21 business day window that includes weekends (per conversation with Mayzlin mentioned above) from 11/25-12/26 is overextended. Desired resolution: safe transport and delivery of my items, without damage, preferably before the new year. It’s been the overall lack of compassion, communication and concern from customer service that’s really blown me away. Condescending, patronizing and lacking empathy especially during the holidays. Asking for more from this company outside of litigation would be unnecessarily frustrating as it’s been proven in my experience that Mayzlin Relocation is unethical and lacks integrity in its business practices. Whatever response they post to this is more than likely motivated by saving face because the way I’ve been treated in real time encapsulates my experience accurately. I wouldn’t trust a lot of these reviews either, some are from same locations on the same days at the same time, and they read as such. I’ll never refer this company to anyone, and I’m making it a personal mission to use my platform outside this review section to spread the word. No one deserves to make a move across country and live a month without their belongings, especially during Christmas.

It was horrible. Communication was horrible.