The contractors Lowes used for our install were excellent. They were polite, punctual, clean and finished under their time estimate.
Description of Work: Installed new Pergo Laminate in 3 large bedrooms as well as 2 walk in closets and baseboards.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Rick D.
05/2017
1.0
appliance sales
+ -1 more
Disaster. There is a scheme with Lowe's, Home Depot, Best Buy, and all the rest. Here it is. They offer cheaper model dishwashers - Maytag, Whirlpool, etc. But the $250-350 models require installation fees. Fees run about $150. If you buy a more expensive model - $399-500, the installation is free. Check it out. This scheme is bait and switch at its worse. As for Lowe's, they couldn't commit to a time, they didn't have the model (a $300 model) in stock. Conveniently, none of their lower priced models were in stock. It would take 2-3 weeks to order one. Not helpful and very devious. NOT the place I'll take my business unless I need a couple of nails.
Description of Work: Purchase new dishwasher, install, and extract old dishwasher.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
Sarah T.
01/2016
1.0
flooring contractor, home improvement stores
+ 0 more
Terrible. I signed the contact to have the work performed in September 2015, and almost 6 months later, filing a Better Business Bureau complaint and involvement of the Lowe's Executive Office the fence is still not completed.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Yes, I recommend this pro
Russell B.
10/2015
5.0
appliance sales, home improvement stores
+ 0 more
As expected.
Description of Work: Sold me vertical blinds, paint, tiles and miscellaneous items.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
4.0
Yes, I recommend this pro
$340
MAURY R O.
09/2015
4.0
delivery service, appliance sales, doors, home improvement stores
+ 2 more
Having measured the important dimensions of the part I needed to replace, I was able to locate without difficulty the correct replacement part in the store's plumbing department and verify its correctness by measuring the applicable dimensions with a tape measure. The part was on a display in a store isle, and on this occasion I did not require the help of a store employee. I completed the purchase without difficulty, using self-service checkout. The part was suitable for its intended purpose, fit into place, and has worked without problem since I installed it. However, that one experience is insufficient to review a store like Lowes. General impressions from years of shopping there are more useful. Lowes is a typical big-box hardware/home-improvement store, and this location appears to be almost exactly the same as every other Lowes. For typical day-to-day needs for the multitude of hardware and home maintenance items one is likely to need, Lowes is very adequate. It will usually have what you need at a price that is competitive in the general market. Selection seems pretty good for most things, and stocking of inventory also seems good most of the time. Although this sounds like lukewarm praise, I realize that doing the job that a store like Lowes does in a consistently competent way is an amazing achievement and testimony to the efficacy and efficiency of modern retailing. Lowe's customer service is hit-or-miss. If you find a salesperson in the applicable department, he or she usually can direct to to the location of the kinds of items you want. If you have to ask the front desk to send someone to help you, more often than not nobody shows up. Often the knowledge of salespersons is not sufficient to help you find the exact item you want or answer specific questions about it; but sometimes you get lucky and find someone who is really knowledgeable and helpful. You have to be careful to make sure that the pieces you find in the bin or on the hook labeled as being the item you want really are that item, because customers pick up items and return them to random locations--the store could do a better job of keeping its displays properly organized. You also have to examine packages carefully to make sure they haven't been opened previously and stripped of important parts. And often it's difficult to determine the quality and exact features and/or specs of particular items. We have made one major purchase at Lowes, our refrigerator. After researching extensively in Consumer Reports and and visiting several stores, we determined that a particular Samsung model sold only at Lowes was the one we wanted. The salesman who worked with us seemed to know everything about the merchandise in his department, and he went out of his way to be helpful. Completing the purchase was uneventful. Delivery was less satisfying. The item was delivered undamaged in new condition, and following installation has worked properly (taking into account that no product as complex as a refrigerator is perfect). But the delivery people expected me to have the old refrigerator completely empty before they arrived, with all the food getting warm and starting to spoil, because they didn't want to wait for it to be emptied. The old unit was not emptied when they got there, so they pressured me to empty it as quickly as possible and were quite impatient about the process; however they did give me some help with the job. They also did a poor job of leveling the unit, with the result that the door on one side tends to swing closed more aggressively than it should. They weren't awful, just not quite good enough to make me really happy. Generally, for day-to-day shopping, I prefer Lowes' major big-box competitor, even though its nearest store is a little farther from my house. I think it's easier to get customer service there, and the people on the sales floor seem to be better trained and more helpful. Also, I think I find what I want at the competitor more often than at Lowes, although I haven't done a careful comparison. Lowes and its major competitor are both good stores and both far from perfect. I shop often at both. I'm happy that I have both to broaden my choices and to keep one another on their toes through competition.
Description of Work: Sold a Danco Universal Chrome Pop-Up Drain Ball Rod Assembly to me.
Rating Category
Rating out of 5
quality
4.0
value
4.0
Yes, I recommend this pro
$8.47
Julie C.
09/2015
5.0
home remodeling, home improvement stores
+ 0 more
They were on time, professional and provided excellent work and follow up. We did or project over 6 years ago and about 3 years ago a cabinet fell apart at the seams in the back. Lowes came with the representative of the cabinet maker, it was agreed that it was a manufacturing error, they provided a replacement and had all paint and caulking around area replaced, free of charge.
Description of Work: Remodeled entire kitchen, changing layout and adding an island
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25,000
Keith L.
11/2014
2.0
appliance sales
+ -1 more
I found the washer / dryer pair I wanted on their web site - they were top rated products according to a leading consumer review site. There were no samples to view on the sales floor so I had to ask about them. The sales agent said it would take 2 months to get them. We mentioned that we could get the exact models at his competitor home store in only 3 days. He just said and quot;good luck finding them.and quot; We went the competitor, viewed them on the sales floor, purchased them immediately and had them delivered without any difficulty. In fact, the sales agent who helped us said that the manufacturer's representative was just there earlier in the day to make sure they had enough of everything.
Description of Work: Tried to buy a washer / dryer pair for almost $1700.00. Found the items I wanted on the web site then went to this store to make the purchase. There were no samples on the floor. When I asked the sales agent about the items, he said it would be 2 months to get them.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,698
Nathaniel H.
10/2014
2.0
appliance sales
+ -1 more
it took 6 months for the building permit to be issued which was not the contractors fault. the problems began during installation. the fence that was installed did not meet any of the building permit requirements. we only knew this because we watched the installation. the post holding the gate could not support it. two days after installation the gate started to drag the ground and the handle to open and close the gate fell off. lowes offered to correct the problems which we agreed to. the second installation followed code but did not give us the final results we were promised.
Description of Work: remove and haul away 15ft of wood fence. supply and install 15ft of vinyl white privacy fence with one 4ft gate miami dade hurricane approved ,install pyramid post caps, black hardware, gate pull, locking latch & self-closing hinges.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
$1,450
Andromeda M.
09/2014
5.0
doors, hurricane shutters
+ 0 more
They have done most of my house over time. They were excellent on the projects.
Description of Work: I used Lowe's to purchase and install a hurricane resistant door. They also installed accordion hurricane shutters. They did everything, including the permit fee.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,100
Shirley S.
09/2014
5.0
flooring contractor, appliance sales
+ 0 more
I am very satisfied with the price that I had, and they gave me a lot of discounts and everything was going right, and they way I told them to deliver it. I was very satisfied with them. I asked them for a plan for the kitchen remodel, but I was not happy with that, because the price for the cabinets was very expensive. Their prices were very good. The punctuality was good, and the professionalism was good.
Description of Work: I bought my appliances from Lowe's. I bought my flooring, back splash and kitchen appliances from them. I bought a microwave, refrigerator, dishwasher, and a range.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Andromeda M.
12/2013
5.0
appliance sales
+ -1 more
I purchased a Lowes' exclusive dishwasher that was highly recommended by a consumer group. It did not effectively clean the dishes, even on sanitation mode. I had called Lowes several times over a 3-4 month period regarding its deficiencies and Lowes' applicance department would offer suggestions on how to overcome the issues. Finally, I called and indicated that it just was not doing the necessary job. Lowes agreed to replace the dishwasher with another dishwasher of my choice (price could be higher or lower) with my paying any difference and to install it for no additional cost. The dishwasher I purchased was slightly less than the one I purchased and Lowes credited me the difference. The new dishwasher arrived and was installed at the agreed upon time.
Description of Work: Sale and installation of dishwasher
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Andromeda M.
12/2013
5.0
home remodeling
+ -1 more
I have used Lowes for various projects over the years, including my bedroom flooring and my living/dining/foyer area. Lowes uses subcontractors, but Lowes is responsible for the services provided so you deal with Lowes. Lowes-Pembroke Pines has a very professional staff and Lowes makes good on its guarantee. Lowes' representatives will come to your home to evaluate any complaint regarding installation and will require and have the installer fix the problem and stands by its contract terms. It is well worth the extra cost. Donna and Mike in the Install Department at the Pembroke-Pines/Dykes store are very responsive. My most recent remodeling involved by kitchen/family room area. Examples of Lowes' satisfaction guarantee appear below. The contract required for the floor to be level with the adjoining floor and the installer tried to 'back out' of that committment because it had underestimated what was needed to make the floor level, but Lowes required that it be done and at the same price that the installer had initially stated so my contact price did not increase, except for extra mortar. In addition, there were some chipped edges in the tile that was laid and Lowes required the installer to replace the tiles. The granite installer make a mistake with the granite countertop when installing the sink and Lowes required the granite company to replace the entire portion of the granite countertop affected by the marring. In addition, one installer did not clean up appropriately and Lowes required and had it clean up properly. When the plumber could not come as scheduled due to a death within the company, Lowes' reduced the cost of the project by the amount charged by the plumber I had to retain to handle the matter. The Lowes guarantee is well worth the extra cost. I have neighbors that are still awating doors or other corrections of imperfections in their kitchens, because they chose to utlize a kitchen company that charged less.
Description of Work: Remodeled my kitchen by removing old cabinets and flooring and installing new cabinets, sink and flooriing and removed tile in adjoining family room room and replaced with new tile.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30,000
nicholas D.
11/2013
1.0
home improvement stores
+ -1 more
terrible service
Description of Work: I am a general contractor attempting to complete a kitchen update. I have purchased numerous self assemble cabinet kits from "kitchen classics" line. Your stores have stopped carrying the line in my state. I called the product service line 1(877)465-6937. I have given the SKU number to no less than 3 of their representatives on 3 separate calls and was told that they would call me back. Not one called me, nor entered any information about my request in the database. The last gentleman left me on hold for half an hour before I hung up. There seems to be no accountability for their actions. I will be contacting by mail and letter all store managers in my state to tell them of my experience. Next I am calling corporate and as a stock holder will be writing a letter to the board of directors requesting it be read into the minutes as an agenda item at the next meeting. I will be writing to the BBB and I will be posting on home improvement blogs and DIY reality show sites. Fix this problem...
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Kathy W.
09/2011
5.0
delivery service
+ -1 more
They were excellent. They were really good. They delivered quickly. They came on time. The delivery men were professional, friendly and clean. They were really careful. I was concerned because I have brand new wooden floors and I redid my kitchen. They were very good with all the delivery. I had no problems at all. The communication was excellent. I would rate them highly and would use them again in the future.
Description of Work: I used Lowe's to deliver appliances to me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
WENDY S.
10/2006
5.0
custom furniture, home improvement stores
+ 0 more
The design process at Lowes was so much better than at Home Depot. We worked with George. He was professional and met with us 3 times until we felt that the design was just right. Very proffesional.
Description of Work: Built-In dining room dry bar.
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Service Categories
Appliance Sales and Installation,
Hardware & Home Improvement Stores,
Flooring Sales and Installation,
Doors,
Kitchen and Bath Remodeling,
Delivery Service,
Hurricane Shutters,
Furniture - Custom Made
FAQ
LOWES HOME IMPROVEMENT is currently rated 3.9 overall out of 5.
No, LOWES HOME IMPROVEMENT does not offer free project estimates.
No, LOWES HOME IMPROVEMENT does not offer eco-friendly accreditations.
No, LOWES HOME IMPROVEMENT does not offer a senior discount.
No, LOWES HOME IMPROVEMENT does not offer emergency services.
No, LOWES HOME IMPROVEMENT does not offer warranties.