KG air and appliances

Contractor/owner (K. Georges) said the coil would need to be replaced. The part needed to be ordered and we were told it would take 1 week. It has been 2 1/2 months!!! Mr. Georges has not responded to multiple text messages nor return phone calls. After 2 months, my call was finally answered by using *67 to hide my #. We agreed on a date/time for the repairs to be made. The day before the scheduled time, I texted to verify we were in fact scheduled for repairs. At this point Mr. Georges asked me to send him the model and serial number of my refrigerator. I suspect he hasn't even ordered the part. On the date agreed, I sat at home from 8:00AM until 6:00PM and not only was Mr Georges a NO-SHOW, but he didn't even bother to text or call to let me know that he was running late. I would NOT RECOMMEND using this company!!! UNRELIABLE, DISHONEST, and apparently unqualified.

Do not use this company! I have never had such a bad customer service experience. My dryer wasn't turning on so I called KG Air and Appliances, set up an appointment and two men came out. They gave me a time frame (which is reasonable) from 9am to 12. They showed up at 1pm. Not a big deal, they diagnosed the problem, charged me $275 for the part, and told me they would be back Monday to install it. They cashed the check the same day, and Monday they did not show, nor call to let me know they were not coming. Almost two weeks later, after dozens calls they finally arrived at my house, 4 hours after the set appointment time. They were rude and very intrusive with no customer service and extremely unprofessional attitudes IF YOU DECIDE TO USE THEM, do not give them any payment for their promised service. As soon as they cash your check they will throw you aside and rip you off like they did me. Make sure they fix the problem before they leave with your money.