They have been servicing our pool for at least 3 years now. They are actually honest. We are not there, but we know they actually show up and clean the pool. They are reliable, and honest. We pay $95 a month for them to clean the pool.
Description of Work: They clean our pool, and do any work if something breaks down.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sheila B.
06/2016
5.0
pool cleaners
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Sheila B.
11/2015
5.0
pool cleaners
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Teri K.
09/2015
5.0
pool cleaners
+ -1 more
unknown
Description of Work: I’ve been using them for 13 years. They do pool maintenance and repairs for me. They are very good and any time I have a problem, they will send someone out. Their employees are great and my pool always looks great!
Rating Category
Rating out of 5
Yes, I recommend this pro
Denise T.
06/2015
5.0
pool cleaners
+ -1 more
Work continues to go well. efficient company . Very prompt maintenance.
Description of Work: Cleans and keeps my pool water gleaming each month. They have taken care of many repairs to my pool. I love the efficiency of the office and the servicemen. No complains from me! The cost above is a monthly cost.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
M S.
12/2014
5.0
pool cleaners
+ -1 more
Perfect in every aspect. The BEST pool cleaners in 30 years but you do pay up for their perfectionism. Thanks ok though, its South Floriduh and the competion is horrible.
Description of Work: Maintain my swimming pool weekly.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
Edward M.
07/2014
5.0
pool cleaners
+ -1 more
I called 5 companies to get quotes. All A rated on Angies List. 1 company never called me back. 1 company called and said they were too busy to come give me a quote. 3 companies gave me quotes for the job. Gary Kaplan provided the quote for Ike's. He seemed very competent and answered all my questions before I asked.. Ike's quote was slightly lower than the other 2 quotes I got for the job, but not enough to make a big difference. Ike's had recently redone a friends pool and were highly recommended by our friends. This was my primary reason for choosing Ike's. Job started two weeks after contract signed, as scheduled. Gary stayed in touch throughout the job (either visits to the job site or calls) to keep me informed about the job. Gary met us at the showroom to pick out the color finish and the new tiles. There are a LOT of alternatives to choose from. Gary was very helpful and patient. I didn't want to delay the job waiting for tile to be ordered from the manufacturer. He checked availability on a bunch of different tiles with his suppliers to help us pick one that we loved and that was in stock locally. Job progressed quickly. Pool was drained. New tile installed (2 man team, 1 day). Base coat was applied to pool (1 man, 1 day). Diamond Brite was applied by an army of guys (I think there were 6 or seven, 1 day). Pool was filled (water was filtered to minimize issues with metals and minerals in the city water used to fill the pool). Mike was responsible for fire up of the pool. Chemicals were checked / adjusted and the pool brushed (daily initially, but tapered off as things stabilized). Pool looks great. I think it looks better than when it was new.
Description of Work: Resurfaced pool (Diamondbrite). Replaced waterline tile and step cap tiles.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,047
Kristin E.
02/2014
1.0
pool cleaners
+ -1 more
.
Description of Work: Remodel pool and weekly pool service.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from IKE'S CARTER POOL CO
Don't believe this was our company as we have no record of this name or address in our database
Geri K.
09/2013
3.0
pool cleaners
+ -1 more
They did a good job, but, every time you call you can't talk to a person. You have to leave a message. And it's consistently that way.
Description of Work: They repaired the pool heater.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0
Yes, I recommend this pro
Response from IKE'S CARTER POOL CO
Thank you for your input we acknowledge that there was a period when we had a phone problem here and we have taken steps to assure each call now gets a live person to answer. Hope you will use us in the future
JAMES V.
04/2013
1.0
pool cleaners
+ -1 more
a beurocratic mess with nobody really managing
Description of Work: iv been with ike carter for over 15 years and they were great untill the last year when i think the owner passed away. now the techs switch regularly and leave a mess behind. I dont have an easy pool to clean . whenever you call you go thru a maze of directions on the phone and leave a messege nobody returns the call. Lately they raised the price to 100 for monthly service and 95 for direct from your checking account. with the change in price i was 5 dollars short and they said i was 30 days late and charged me 9 in interest and then carried it over again the next month from the previous and everything continues this way a mess
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$110
Response from IKE'S CARTER POOL CO
I am sorry we lost you as a customer and certainly the way we did the staff should have got you to a owner and I am sure we could have worked it out. Maybe at some point you will gice us another chance to get your business.
Charles V.
03/2013
5.0
pool cleaners
+ -1 more
The company contacted me for an appt. He came on a Sat because of my schedule. We talked about the scope of work which included a leak repair, tile replaced, and refinish the pool. The price was in line. All went as planned. The work was done well and timely. Any delays were caused by me. They worked around that and were very good about communicating. After refilling the pool, their service department came right out and stabilized the pool, did all of the necessary maintenance. I was impressed by this process and hired them to do my weekly service. I would reuse them in the future.
Description of Work: Pool leak repaired, and refinish pool surface.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,500
Response from IKE'S CARTER POOL CO
Thanks for your business and hope we can be there for you in the future
connie R.
09/2012
1.0
pool cleaners
+ -1 more
I called several times to get an estimate - they kept telling me they would come the same day, then the next day, then the next day again and no one ever showed. I guess they are doing so well they don't need new business.
Description of Work: I called several times to get an estimate - they kept telling me they would come the same day, then the next day, then the next day again and no one ever showed. I guess they are doing so well they don't need new business.
Rating Category
Rating out of 5
responsiveness
1.0
punctuality
1.0
Response from IKE'S CARTER POOL CO
We as all companies need new business and we make sure that all get treated as if we been doing business with you for years. Not sure how your request got lost but we apologize and hope that if you have a need you would try us again.
charles R.
01/2012
5.0
pool cleaners
+ -1 more
after looking at the job , going back to office to get materials, then coming back and doing the job, took about an hour
Description of Work: replaced filter timer and repaired filter cover
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$256.66
Response from IKE'S CARTER POOL CO
Thanks for your business and hope you will use us in the future.
Mike W.
09/2011
5.0
pool cleaners
+ -1 more
Overall the repair project went far better than I had hoped at what I consider to be a very reasonable price. The story started with Glen and I chatting about how much chlorine he was adding every week and how much water I had been adding to keep the pool full. We both decided the water loss was far too excessive for evaporation. This conversation set in motion the leak repair process of finding the leak, estimating repairs, repairing the leak and then restoring the brick decking to as close to original as possible. During the entire process, Ike's Carter team of professionals took care of everything in a timely manner and at the estimated cost. Now, the pool isn't leaking, the brick deck where the repair took place looks great, and most importantly the pool looks beautiful.
Description of Work: Ike's Carter Pool Service has been maintaining our pool for years, but only recently (due to lengthy out of state travel) did I fully realize the level of quality service that they have been providing. Ike's Carter provides both weekly maintenance and repair services. This review speaks to a recent repair, but their weekly service, performed by Glen, is extraordinary. I've never seen pool water this incredibly clear, and I've seen many pools. But I digress, we had a substantial leak in the pool, and after a call to their offices they quickly sent out Chris to find the leak, of which there were two. The bad one was in a return line and under the brick decking, and he was able to fix the small one in the skimmer bucket at that time. Within a day or two another gentleman came out with some sound/sonar equipment and located the exact location under the brick. Shortly following that Mike Coons came out to work up an estimate and arrange to temporarily reroute the return line, so we could circulate the water without loosing any more through the leak. Now I'm thinking "great their going to have to rip up a big chunk of the brick deck and they'll never be able to match the old brick" When I received the estimate, I was pleasantly surprised at the reasonable cost. Little did I know that the real surprise was yet to come. Chris came out to do the digging, repairing and re-pouring, and he did so in such a way that the cuts were along the grout lines of the brick and the coping. This careful work left only a relatively small hole and pulled up only five bricks. I was quite relieved when I saw this. Then a few days later Robert came out to finish the project and lay the new bricks. Rob had found some old matching bricks somewhere and they were almost a perfect match. After inspecting the finished work, I was absolutely amazed at the quality. If it weren't for the new grout, which will darken in time, you would never know that work had even been done.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,090.36
Response from IKE'S CARTER POOL CO
Thanks for your business and your loyalty!
Kerry Z.
10/2008
1.0
pool cleaners
+ -1 more
It didn't.
Description of Work: Asked for quote several times. Despite repeated requests no one ever showed up.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from IKE'S CARTER POOL CO
We apologize that your request some how got lost this is not how we treat new customers or any customer and would hope that if you have a need again you would try Ikes
JOAN G.
09/2007
5.0
pool cleaners
+ -1 more
Ike's Carter Pool Co. is very reliable and does an excellent job on our pool. He comes faithfully once a week and does a very thorough job. I pay him on a monthly basis. This company is well-managed and out to please their customers.
Description of Work: He came and treated, cleaned and swept our 15' x 30' in-ground swimming pool.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Response from IKE'S CARTER POOL CO
Thank you for your business
Neal M.
11/2006
1.0
pool cleaners
+ -1 more
Bruce said that Gary would be coming out, the following day but would call first. Gary called but then made up an excuse and said he would call me back tomorrow. This is the last I've heard from anyone and it's been over one week! Perhaps these guys are good at what they do once they start working. But I got nothing but lies and "the run around" from these clowns. From what I could tell, this was too small a job to interest them. But rather than just telling me so, they had to lie their way out of it. VERY DISTURBING!!
Description of Work: I chose this company based solely on it's "A" rating on Angie's List. I was told someone would come out, by the end of the week, to give me an estimate. But I had to keep calling because nobody ever came out or called. I finally received a call from Bruce, telling me he been to my house and looked at the broken niche around the pool light. I told him that nobody had been here at all! Bruce said, "You have dogs and a fenced-in pool, right? (I told him this, the first time I called). I said "Yes, but that the gates are locked and there is no way he could have gone in without my knowledge and without being attacked by my dogs!" Bruce then said, "Oh, it must have been a different house!" RIGHT!!
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from IKE'S CARTER POOL CO
Its never good to hear that as a company our first impression was as you describe and dont know what happen in your situation only that we did have a employee at that time that was not what our company is about. Sorry you were treated as you describe
CHARLES L.
03/2006
4.0
pool cleaners
+ -1 more
THEY DID A GOOD JOB. THEY WERE VERY PROFESSIONAL. THEY WERE VERY HARD TO REACH OVER THE PHONE. THEY DID NOT CHARGE AS MUCH WE THOUGHT THEY WOULD. THEY WERE VERY FRIENDLY. WE WOULD RECOMMEND THEM TO OTHERS.
Description of Work: THEY SERVICE OUR POOL.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$450
Response from IKE'S CARTER POOL CO
Thank you for your business and we have fixed our phone problem.
03/2006
5.0
pool cleaners
+ -1 more
THEY COME AND DO THE MAINTENANCE ON THE POOL. THEY ALSO INSTALLED THE POOL FOR US. THEY ARE AN EXCELLENT COMPANY TO GET SERVICE FROM FOR PEOPLE IN THE AREA THAT MIGHT NEED IT.
Description of Work: THEY COME AND DO THE POOL MAINTENANCE.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service,
Pool Sales Construction and Installation
FAQ
IKE'S CARTER POOL CO is currently rated 4.4 overall out of 5.
Sunday: Closed
Monday: 7:00 AM - 4:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
Saturday: 8:30 AM - 4:00 PM
IKE'S CARTER POOL CO accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, IKE'S CARTER POOL CO offers free project estimates.
No, IKE'S CARTER POOL CO does not offer eco-friendly accreditations.
No, IKE'S CARTER POOL CO does not offer a senior discount.
Yes, IKE'S CARTER POOL CO offers emergency services.
No, IKE'S CARTER POOL CO does not offer warranties.
IKE'S CARTER POOL CO offers the following services: NEW POOL CONSTRUCTION & REMODELING, WEEKLY POOL MAINTENANCE, POOL REPAIRS OF EVERY TYPE, COMMERCIAL DELIVERY, POOL SUPPLIES & EQUIPMENT.