Geek Squad - Best Buy

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Let me preface this written description by saying that, as unbelievable as what you are about to read is, I swear that I am being completely truthful and that there is absolutely no exaggeration in what I am about to report to you. On Thursday, September 19, I went to Best Buy in Pembroke Pines ( the Geek Squad as a separate section in the Best Buy facilities ). Before I made my purchase of $1,568.75 worth of computer material, I stopped by the Geek Squad section of the store and asked how much it would cost me to have a Geek Squad agent come out to my house and hook up the computer and computer accessories which I was going to purchase. The rep. quoted me a price that as in the $300 to $400 range. I then asked if we could set up and date and exact time for the Geek Squad agent to come to my house. To this, the store rep. gave me a number to call : 1-800-433-5778. After, I bought the $1,568.75 worth of computer equipment, I went home and called the 1-800 number that the Geek Squad agent at Best Buy gave me . . . and here is where the nightmare began. In what may appear to be a Twilight Zone series of events, here is what happened in sequence: ( 1 ) after each question I asked the rep I spoke with on the phone, she said she had to go speak to her supervisor. Every question I asked was simply related to what day and time a Geek Squad rep could come out to my home. For example, when I asked simply when the soonest time for a rep to come to my house would be, she'd put me on hold for about 10 minutes. Then she'd return and give me a time, which was inconvenient for me, so I would asked about another time, and, again, she would put me on hold to speak to someone else. Now get this --- and I swear to God that I am not making this up . . . as time went on, I looked at my phone's time piece and discovered that I had been on the phone with this rep. for 1 Hour and 26 Minutes. And over half of that 1 hour and 26 minutes entailed me being put on hold. At that point, I simply gave up. ( 2 ) I called the local Geek Squad personnel ( who gave me the 1-800 number to call, in the first place ) in desperate hopes that I could get someone there to help me set up an in-house appointment. The rep I spoke with . . . Vanessa . . . told me she was having trouble getting through to someone, because she, too, had to check with some one else !!!!! She said she would drop me an email when she found out the answer to my question. She did, indeed, drop me an email, but it was of no help. ( 3 ) Later that same evening, I called the Best Buy store again at 8 PM. I got a recorded message which said, "Please hold while we transfer your call for assistance," after which the Best Buy's phone simply hung up on me. ( 4 ) Now the following that I am about to report will definitely leave you saying to yourself, "No Way this can be true," but I assure that it is. When I called back the Best Buy number again, I got this recorded message : " This line is busy. We will continue to try this number for you, for up to 30 minutes, for a charge of $2.00." Naturally I hung up. ( 5 ) The next day, Friday, September 19, I brought back my entire purchase for a refund. I just couldn't take the Geek Squad incompetent service any longer. Okay, now, at this point you may think that this unfortunate issue is over with, right? . . . Well, no, it isn't. To add insult to injury, so to speak, I go this email from Geek Squad in my Inbox this morning, Saturday, September 20 : "You no longer have access to the experts. Your membership has been canceled. We are sorry to see you go. If you need assistance, our agents are always standing by at 1-800-433-5778." No, the utterly cruel irony in that message, is that the phone number they left for me in the email, is the very same 1-800 number the original Geek Squad rep. at Best Buy gave me to call !!!!! Bottom line : if you are looking for utterly hopeless and horrendous customer service, try you just have to check out Best Buy. But if you would like t try to hold on to your sanity, try someone else.

I was really impressed with the customer service! Didn't expect them to get out here this quickly.

Everything was fine. There have been no problems. They let me know that I could get an extended warranty but I didn't do it.

Overall, Geek Squad quality seems to vary widely depending on which store they are located at. This is a review of the Geek Squad on Pines Boulevard east of Flamingo Road in Pembroke Pines. Long story short: they not only did not determine what was causing my Windows error and then perform the task requested, they tried to short cut the error and ruined both user profiles in Windows. They gave the PC back to me saying it had been repaired. So now a) one user profile is no longer even accessible because Windows won't recognize it and b) the other user profile is only a partial profile and it also is now generating Windows errors. This is on a new PC! So now instead of a simple access error, the Geek Squad made changes so that it generates multiple errors and is not fully functioning. I gave instructions to them in writing of the problem and what needed to be fixed. They repair person (James) had not even read them. I brought the PC to them 3 times for them to work on it, after each time I sat there in the store and determined they did not fix the problem. Instead of researching the Windows error and understanding how to fix it, they seemed to simply have guessed at different ways to by-pass the error. In doing so, they really messed up my Windows software. On each occasion the repair was signed off by the manager. Finally, I told them to forget it because I didn't trust they knew what they were doing. So I asked them to restore Windows back to a date prior to their working on it. The manager said they tried all restoration dates but could not restore any date and that the only solution was to erase and reinstall everything on the PC. Not trusting them to do the first job right, I certainly wasn't going to trust they would do a reinstall correctly. In picking up the PC on the last time, they could not find the power cord for it. They had lost it. So they gave me a generic one from their store instead of the original equipment brand I brought in. In short, this particular store does more harm than good. They are not competent. I heard one of the other customers say the same and that he found the group at Aventura Mall much more competent. I don't know. But use this store at your own risk.

It was pretty straightforward. We purchased it online and scheduled a delivery time. They delivered it and set it up. It was pretty simple and convenient. They showed up on time. The website was easy to use, user-friendly, and intuitive.

We were interested in a new home theater system but were faced with a difficult decision. Most of the reviews we found online regarding the Best Buy on South Beach and the Geek Service that would follow, were not all that favorable. But because of convenience, as we live on South Beach, we did all of our purchasing homework and went in somewhat guarded to give them a try. The Best Buy salesman was actually really helpful. We had a decent laundry list of things to be purchased and things we needed figured out to make it all network together. He helped get us the best prices by bundling certain items together to get a larger discount. Geek Squad then came to install the system 5 days later, on a Sunday. They were punctual, polite, clean and professional. It was a crew of two. Our place had just been remodeled and they were very neat and clean. Put down blankets prior to doing any drilling, swept up all the debris and gave us a small tutorial on how to use the new equipment. We were very pleased with the service. The Geek Squad portion of the bill was aprox. $700 of the overall bill and they were here for about 3 hrs. Unless you're a technical person and know how to hook up all the wiring and networking, I'd highly recommend you let them handle it for you.

Please see desription above

I was not real impressed with Best Buy and I would never buy from them to be honest. I found the sales team to be slick and sleek. They are apt to steer you in one direction and stick with that rather than expose you to a wide variety of options that are available in the store. They just want to sell you something and be done with you. I am not sure how knowledgeable the employees are about each and every computer they are selling either. I just simply did not trust anyone there.

Was amazing customer service pre and post sales experience. Before making my purchase they we very helpful and accessible. Each customer service person I came in contact with was knowledgeable, professional and great to work with. I purchased a new lap-top and a printer. I also really liked their extended warranty. I would go back and buy all my larger purchases from here in the future.

I WOULD TELL OTHERS TO GO SOMEWHERE ELSE OR GET A RECOMMENDATION FROM SOMEONE THAT HAD THAT KIND OF COMPUTER. IT TOOK TOO LONG AND IT WAS TOO EXPENSIVE. THEY DID NOT DO IT RIGHT THE FIRST TIME, SO I HAD TO TAKE IT BACK.

THE INDIVIDUAL THAT WORKED ON MY COMPUTER WAS EXTREMELY KNOWLEDGEABLE WITH ALL BRANDS OF COMPUTERS. HE HAD MY COMPUTER FIXED IN AN HOUR, OR LESS, AND EVERYTHING HAS WORKED FINE SINCE. HE ALSO GAVE ME SOME VERY GOOD AND USABLE ADVICE.

THEY WERE PROFESSIONAL IN THEIR WORK AND MANNERISMS. THEY TOLD US THAT WE WOULD NEED A NEW MONITOR. IT WAS A GOOD EXPERIENCE BECAUSE THEY TOLD US WHAT WAS WHAT.

THIS COMPANY IS VERY PROFESSIONAL. THEY HAD NO PROBLEM INSTALLING THE PROGRAM. MY COMPUTER IS DOWN AT THIS TIME SO I WILL BE TAKING IT BACK TO THEM TO HAVE IT REPAIRED SOMETIME SOON.

THEY DID A GREAT JOB REPAIRING MY COMPUTER. I THOUGHT THAT THE PRICE WAS REASONABLE FOR THE AMOUNT OF WORK THAT THEY HAD TO DO TO GET IT UP AND RUNNING.

THEY DID A GREAT JOB. THEY DID NOT SHOW UP WHEN THEY SAID THEY WOULD. I WAS A LITTLE SURPRISED WHEN THEY SENT OUT ANOTHER COMPANY THEY HAD HIRED TO FIX IT. THEY FOUND OUT WHAT THE PROBLEM WAS IMMEDIATELY. THEY HAD IT WORKING THAT SAME DAY.

I LIKE BEST BUY OVER OTHER PLACES BECAUSE OF THEIR PRICES. THEY DO NOT OVERCHARGE. THEY HAVE EXCELLENT CUSTOMER SERVICE. THEIR EMPLOYEES ARE VERY HELPFUL AND FRIENDLY. THEY GOT ALL THE VIRUSES REMOVED WITHOUT ANY DAMAGE TO MY COMPUTER.