Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

First Call Movers

1.7(
8
)

Moving Companies, Auto Transportation

About us

Imagine having an expert moving company handle your move. With a friendly attitude and a confident manner, our local movers will exceed your expectations and make your experience smooth and problem-free. No matter the type of move, be it residential or commercial, our experience as a moving broker has proven that among local and long distance movers, we are the best at getting the job done right and without hassle. We also have seasoned auto transport movers who will get your automobiles from Point A to Point B safely and quickly, regardless of whether you need your automobile shipped local or nationwide.

Services we offer

Household goods moving, freight transport & auto transport (brokerage)

Accepted payment methods

American Express
Discover
MasterCard
Visa

Reviews

1.78 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
13%
4
0%
3
0%
2
0%
1
88%
Rating CategoryRating out of 5
quality
1.8
value
1.8
professionalism
1.7
responsiveness
1.7
punctuality
1.7
Write a review
Showing 1-8 of 8 reviews
Jehanzeb R.
10/2013
1.0
moving companies
  + -1 more
They performed very poor job, damaged the furniture, poked holes in mattresses and charged way more than the initial quote they gave us.
Description of Work: They moved our stuff from Oklahoma to Texas
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$4,000
Dinesh and Hemalata P.
10/2013
1.0
moving companies
  + -1 more
I found them online and I thought thier website looked very good. When I spoke with them I felt comfortable. When I started the moving process noone was there to answer the phone after the move was done. Once they get their money they are done. If you need them for any reason they pass you along to another company or the driver. Word of advice that when they give you the estimate over the phone it will be low. They truck that comes out is not thier truck. They do not own any trucks. The driver only takes cash only. They don't tell you until the last minute after the weight in. I was so frustrated. They are a lying business.
Description of Work: I used their service for moving from Florida to Missouri.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$3,000
Maria P.
08/2013
1.0
moving companies
  + -1 more
DO NOT use First Call Movers. It is a broker company that has no responsibility for your move. You overpay them money just to find a moving company for you which nowdays with internet you can find yourself. They give you the wrong estimate of your move to lock you in and it ends up being 3-5 times more expensive. They never follow up, never call you back. If you run into problems with the movers, this company does NOTHING to help you out. It was THE WORST moving experience!
Description of Work: Nothing good
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$6,000
Barbara F.
08/2013
1.0
moving companies
  + -1 more
I scheduled the service for Tuesday 7/9/2013, if they could not make it that day they said they would come out first thing Wednesday. They did not arrive until 5pm Wednesday evening. Three gentlemen showed up in a Budget Truck, only one spoke English and as soon as they took a look around the mover said the price would be $2800. I informed them that I had a contract with their company paying $135/hr. He informed me that they do not do hourly rates and that the cost to move my items would be $2800 cash up front. I decided to call the representative I spoke with previously and as I did the three guys walked out of my home and drove off. I’ve spoken with half a dozen people at this company and the representative Ron was very nice and informed me he would look into this, but never followed through or followed-up with me. I never cancelled the service, but I received an email from them stating I broke the contract I made with them and they kept my deposit. That is false and I would like my deposit returned.
Description of Work: I hired them for a 43 mile move.
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$177
Paula P.
05/2013
1.0
moving companies, car transport
  + 0 more
Beware! Do not use this company. I called and called with no response, and kept getting the runaround. They just did not seem to be honest with me. Their behavior and negative reviews made me very nervous and I elected to go with another company instead.
Description of Work: full move with storage and auto
Rating CategoryRating out of 5
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from First Call Movers
We provided a full refund to the member and we sincerely apologize for the inconvenience. Weeks in advance of the scheduled pick-up date, we diligently arranged for the transportation of her items by a reputable and responsible moving company. Unfortunately, our level of customer service did not meet the member's expectations. It was due in part to the fact that her sales representative was away from work caring for a sick relative and unable to respond to the member's inquiries. We should have done a better job of providing back-up in order to promptly respond to the member. We appreciate the member's feedback because it points out an area for improvement and will help us become a better company. We strive to exceed the customer's expectations and continually aim to give our clients the highest level of service possible. We stand behind our work and take pride in operating in the most ethical manner. Of the thousands of moves booked by First Call Movers, consumer complaints account for a very small number of the overall moves booked. We regret our standard for excellence was not met with respect to the member's move. To see the many positive reviews we have received, please visit our website at http://www.firstcallmovers.com/first-call-movers-reviews/
Linda F.
11/2012
5.0
moving companies
  + -1 more
See above, no negative or hesitations with this company. Outstanding in all areas. Trustworthy, honest, knowledgeable, experts in their field.
Description of Work: This company is the best company that I have dealt with in years. I have never used a moving company before and was very nervous, but after talking to at least 9 companies, both nationally known and others I had never heard of, including First Call Movers, I will never use anyone in the future but First Call Movers. The customer service was outstanding in all areas of the company that I spoke to and worked with. The company that they hired to move me was also outstanding and I have nothing but the best to say about them and First Call Movers. First Call and the company that they hired were both honest, fair, upfront, patient with all my questions and concerns and they have won my loyalty and I would trust them to the fullest in any future moves and highly recommend them. Do not hesitate to use First Call Movers, they have the knowledge, expertise, along with an outstanding staff that will provide the best customer service throughout the company that I have ever experienced. I thank the company for outstanding work and services and should be highly commended and recommended throughout the moving industry.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,300
Response from First Call Movers
To see the many other positive reviews we have received, please visit our website at First Call Movers testimonials.
Carl H D.
09/2012
1.0
moving companies
  + -1 more
They never called or showed up to help me move.
Description of Work: They were supposed to move me from Michigan to Florida.
Rating CategoryRating out of 5
Response from First Call Movers
We provided a full refund to the member and we sincerely apologize for the inconvenience. Weeks in advance of the scheduled pick-up date, we diligently arranged for the transportation of his items by a reputable and responsible moving company. Unfortunately, on the scheduled pick-up date (Thursday, August 30) we received a call from the moving company informing us that their truck broke down on the way to pick up the member's items. The moving company was not sure when the truck would be repaired but it would not be that day. The moving company also informed us that they would contact him to explain the delay in picking up his items. Later that day, we received a call from him informing us that he had spoken with the moving company. According to the member, the moving company told him they could have the truck ready for pick-up on Saturday, September 1. The member told the moving company he could wait until Saturday. On Tuesday, September 4, we received a call from the member informing us that the moving company did not arrive as scheduled on Saturday therefore he wanted to cancel the move. We apologized to him and issued a full refund of his deposit. We contacted the moving company who explained they were unable to repair the truck as planned because the repair facility was not open over the Labor Day holiday weekend. The moving company told us the truck was now ready to pick-up his items, at which point we told them he had already cancelled the move and made different arrangements. We again sincerely apologize to the member for the delays and for the moving company’s failure to contact him and/or us regarding their inability to have the truck repaired over the Labor Day holiday weekend. Had we known, we would have immediately contacted him to make him aware. We are pleased to know he was able to make alternative arrangements. We strive to exceed the customer's expectations and continually aim to give our clients the highest level of service possible. We stand behind our work and take pride in operating in the most ethical manner. Of the thousands of moves booked by First Call Movers, consumer complaints account for less than 1% of the overall moves booked. We regret our standard for excellence was not met with respect to the member's move.
Aimee D.
08/2012
1.0
moving companies
  + -1 more
We used First Call Movers to move from Florida to Tennessee and it was not a good experience. There is a major disconnect between sales and service. We spoke with Larry in the sales office and we were supposed to have movers come to pack up our house with supplies. After being 2 days late the truck showed up with no boxes, no packing papers and 2 guys that were not prepared to pack up our home. Although the movers were very nice gentlemen they were not professional movers. They did not pack our items professionally, instead things were just put in boxes. The truck was TOO SMALL and we had to leave 2 bedrooms worth of furniture, kid's bike, BBQ etc. We had to purchase our own supplies and pretty much help with the move. They did arrive on time in Tennessee but we have broken items (this was to be expected) but a lot of the furniture that did make it has dings, scratches, cuts and gouges that were not there prior to the move. I would not use this company again nor recommend them to anyone.
Description of Work: Service that was sold to us was that we would be professionally moved from Florida to Tennessee. This entailed our house being packed up by movers with boxes and padding supplied by mover (included in amount charged us).
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$6,000
Response from First Call Movers
First Call Movers provides the highest level of service and strives to exceed the customers expectations according to the information provided when the estimate is prepared. If the customer modifies that information then we work with the moving company to accommodate the customers needs. The Member modified her information to include a request for boxes and supplies, which we passed along to the moving company. We spoke with the moving company the day of pick-up to remind them to pick up moving boxes and supplies on the way to the Members if they did not already have those. We apologize for the delay by the moving company at pick-up, however the Member was specifically informed at the time of reservation that "we make no express or implied warranties or guarantees concerning pick-up time," and she did not request a guaranteed pick-up time. Regarding the damage the Member said was caused by the moving company, once we became aware of the problem we contacted both the moving company and the Member to help her submit a claim for reimbursement. We recently followed-up with the moving company who informed us they are taking care of the claim. We then called the Member to see if there was anything further we could do to help and she has not returned our call therefore we trust our actions have resolved the problem. First Call Movers stands behind its work and takes pride in operating in the most ethical manner.

    Contact information

    2700 W Cypress Creek Rd A110, Fort Lauderdale, FL 33309

    www.firstcallmovers.com

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Moving Companies,
    Auto Transportation

    FAQ

    First Call Movers is currently rated 1.7 overall out of 5.
    First Call Movers accepts the following forms of payment: American Express,Discover,MasterCard,Visa
    No, First Call Movers does not offer free project estimates.
    No, First Call Movers does not offer eco-friendly accreditations.
    No, First Call Movers does not offer a senior discount.
    No, First Call Movers does not offer emergency services.
    No, First Call Movers does not offer warranties.
    First Call Movers offers the following services: Household goods moving, freight transport & auto transport (brokerage)

    Contact information

    2700 W Cypress Creek Rd A110, Fort Lauderdale, FL 33309

    www.firstcallmovers.com