FHIA Remodeling

The service department came out and inspected my problem windows. One pane needs to be replaced due to lack of gas between the panes. The service technician demonstrated why one window leaked due to high pressure water on the window (greater pressure than hurricane rains.) I had one total window that had a white film on the upper portion of each panel. He blamed it on my sprinklers, which do not touch the windows. I was angry about his response because I couldn't understand how if it was caused by the sprinklers, why was it only on the upper portion and not at the middle or bottom of the window. (The window opens from bottom to top).The service tech. was able to use soap/water and a razor blade to scrap off the white film. Overall, the service tech. did a good to fair job. Hopefully, he contacted the appropriate person to get my one bad window replaced. I'm waiting to find out when they will replace the one window.

will review after work is complete

They replaced sliding glass doors with storm doors & windows. The results were beautiful! My only complaint is now the rest of the house looks bad in comparison.

He was very happy with the service I received and the end result I highly recommend using this company you can count on them to get the job done and at a fair price.

They were very professional

The sales person was great: informative and helpful. The installers however could not speak english and they never verified the windows that were coming off the truck were the windows we ordered. The sealant that was used was also giving off fumes for three days, which caused headaches, nausea, and dizziness. When I asked about the smell they said the interior caulking doesn't have any odor, but the outside stuff does--so I am assuming they used the exterior stuff on the inside. I asked the foreman for the manufacturer safety data sheet and he kept saying he'd look into it. Finally, when my wife spoke to him over the phone, he didn't even know what an MSDS was. The lock on the slider they installed also doesn't always lock or unlock without first leaning against the slider to push it further into place, so not a good thing if there is ever a fire. The windows that the installation sheet says were installed also differ in description from what the operations manager described to me over the phone. "You had PVC double-paned windows installed," the ops manager said. "Umm, we bought triple-paned," I replied. "Oh, uh, yeah... I guess they could be considered triple paned," he responds. This can't just sound shady to me. Nor does it sound professional. He also promised the foreman would be out for the final inspection when our front window got sealed, and this too didn't happen. Never recommending these people to anyone. Sadly, I work for a residential pes control company and have over 700 customers. I always like to refer to my customers the companies my wife and I have had good luck with, but this definitely won't be one of those.

Great job grate guy very professional and friendly!