ELECTRONICS SERVICE CTR

Our LG refrigerator stopped cooling and we called this business for a repair call. The repair technician came and determine we need to replace the broken part, and quoted the cost at almost $800.00. I knew the repair bill is not going to be cheap, but the new refrigerator is going g to cost more than $2K so we thought it was worth repairing it. So we agreed on the quote. The guy did the work and left for the first time, but it was not cooling at all and the ice in the freezer begin to melt. We call this business Ed's and they said to wait as it will take up to 24 hours for the refrigerator to start working. A few days passed and it was still not working. We paid a lot of money for the repair and we expect their business to stand for the quality of their service. The guy answered the phone and said they will send someone back and take a look. The guy came and it was the guy who was here for the first repair call. He worked o it and left. Guess what? It was still not working! We were very upset because 1. We paid a lot of money for the repair and we expect they fix the problem. 2. While the refrigerator was out of service for over a week, we had to go and buy bags of iced and keep the food in the cooler. Not to mention we had to throw all the food out. Guess what the business owner said to us when we called? He said well, not all the service will go as planned and sometimes some repairs will go bad and we have to be one of those times. Can you imagine how we felt when he said that? If a business does not stand behind its work, how can we as consumers have any reassurance we get the value for the money we paid for the services? What made it worst was when my wife asked the technician to call the business owner so she can tell him what was not working, the technician put the phone on speaker and my wife heard him used very "unprofessional" words to describe my wife while talking to someone else on the background. It was totally acceptable!!! This is what happened to us with our experience dealing with this business. You can check other reviews and see what other people said about their similar experiences with this business. All I can say is to share my experience with the public and you can make your own decisions on hiring this business for their services.

The visit and service went very well.

unknown

I contacted them 4 times in a span of two and a half weeks to get my refrigerator fixed as not all appliance repair centers do the brand I have. I never got a call back as promised, never got an appointment only delays stating they will call in some days, they will call next day etc. NEVER would I recommend this place.