Dolphin Carpet & Tile

Perfect very beautiful

I was very very pleased. I picked out what I liked in the store, but the salesman wanted to show us some sample in our home to show us what it would like. He was correct to do that, as the one I picked out did not look good in my home and I choose one of his other samples. The two people who installed the floor did a great job. I am very very pleased with the way it turned out.

My in-store experience went well. The salesman was courteous and friendly, and he answered all of my questions. We went in on a Saturday and scheduled an appointment at my home for the following Friday. I found it odd that he handed me a piece of paper with other customers' information and asked me to write down my information. At that point I was already preparing myself for issues. As the week passed, I never received a call to confirm our Friday appointment. I spent time during the week reading reviews online and finding out that while they are a relatively large company, they seem unreliable and the workmanship is hit or miss depending on who shows up. As Friday came and went, no one called, no one showed up. At 5:30pm I called to tell them I was no longer doing business with them. If they can't even show up for the estimate, I can imagine how it will be when they have my money and I'm waiting for them to show up to work. All I got from them was excuses!

The estimate was given promptly. Measured quickly and accurately with a laser measure. The team of installers arrived exactly on time and went to work immediately. They were polite and professional. Their work was completed with little mess and no nonsense! Seams can't be seen and stairs are beautiful. The only reasons I did not give all A's to this experience is that I am not totally happy with the carpet itself...color is great, quality not up to my expectations. Perhaps it's the pad? But I am the one who picked the carpet, so the ultimate blame is mine.

I purchased a total of more than $15,000 at Dolphin carpet and tile. They started with the ground floor installing over 900 sq ft of tile of which 15% are laid incorrectly, meaning that there are corners that are much higher that the tile around it enough for a vacuum cleaner to get caught when going over the tile, then in addition I had a special design done at the homes entrance way using a beautiful mosaic tile. The mosaic tile also sits much higher the tile around it and at first they left one corner with no mosaic tiles saying they could not do that one. I had them come out again, and they finally completed the mosaic, however several of the glass mosaic tile pieces were cracked and chipped. But that was ok according to the so called engineer to him was normal. When they came to do the stair case and the hallway upstairs with the engineered wood, they laid several bands of brown paper down on the sub floor in the hallway and then they assembled the flooring and nailed it down. Several areas have lifted up and the floor creaks and crackles as if the entire floor was to collapse any second, but that too is normal and that Dolphin is not responsible for the quality of sub floor, which by the way is perfectly in order. This to was called normal by the engineer. I then stated that Dolphin was the experts, and if the sub floor was not up to par why was I not told prior to the installation, I mean after all I am just the customer that is paying for the job, not the supposed expert! As far as the stair case goes, the two pieces of vertical face plate wood installed is pushed in along the connecting joint at the middle seam sort of like a wide spread “V” but the inspector stated that this is due to my staircase not the installation work. This is also BS as the wood used on my stair cases vertical joint is 1/2 inch solid wood so therefore it can’t be that the board is bent in the middle. At that point I moved on to the fact that the surface of the stair was glued and that the wood is no longer adhered to many of the wood pieces thus when you go up the stairs you get a popping noise from the wood as you lift up your foot to go to the next stair. That to was called normal. On the stairs he stated that the popping noise is due to me being a big guy. I stated to him that my 5 year old grandson is not a big heavy guy and when he goes up the stairs they do the same thing. His response was that this is normal. I then stated that I have had 4 different companies come out and look at the wood installation and they all stated that there should have been the special padding placed under the flooring in the hallway to stop all the creaking and crackling and that they have never heard of paper being used. They also agreed that the stair case is just a mess and should be ripped out and re-done properly. As stated above, Dolphin sent one of their so called inspectors out to the house, which in reality is nothing more than a BS clown, whose only purpose is to tell you stories of why anything you complain about is that way etc because it is correctly installed. At that point I knew that all this clown was here for was to BS his way out of having to repair anything, so I then asked the clown and his staff to leave and that I would solve this issue another way and that I am not some dummy that you can just BS. I will never ever in my remaining life time go to them again for anything. They, the installers for Dolphin are a just a group of backyard installers. As far as the product goes, I do wish to state that it is not bad at all, and that the sales men do their job helping the customer decide on things they can do to make the finished installed product look great and it would look great if only the installation was done right. However, they use small backyard specialists that have watched someone else do the job, and now they are professional experts and when you complain they send out the “BS” clowns! Beware of this company and think about having the tiny backyard companies full of so called experts come out and screw up your installation. Remember the old saying that you get what you pay for however Dolphin charges you the fees of professionals and sends out the back-yardigans to do the job, and then when you complain the BS clown comes out to try to appease you by telling you all these ridicules stories.

HORRIBLE!!! We purchased carpet in extra-wide size to eliminate seam running down the middle of the room. Installed incorrectly and seam was placed in middle of room. Unresponsive to many calls. Passed off to the manager Jeff Stephens who did not return calls. Luckily, transaction dispute through my credit card went in my favor and balance due ($1250 of $1950) was canceled. Seven months after installation debacle, they send a nasty note and threaten a lien against my home. These guys represent the worst there is in retail sale of carpet.

We were not happy with the work done. The carpet installers did a fine job, except that the quality of the carpet is low, we have had it for about about two years and it still sheds. The laminate flooring is really bad news, the workmanship was poor, the corners were cut improperly and the laminate comes apart and leaves holes, it also wasn't level with the floor in one area. I would complain about it and they would send out the same guy who did the bad work to "fix" it. We complained about 6 times and it is still not satisfactory, they did fix the corners but the pieces of lamiment are still coming apart.

THEY DID A VERY GOOD WITH THE WORK THEY PERFORMED IN OUR HOUSE. THE TILE LOOKED ABSOLUTELY WONDERFUL. I HAVE ALREADY HIGHLY RECOMMENDED THEM TO ALLOT OF PEOPLE. I WOULD HIRE THEM AGAIN.