Locally owned and operated franchise of the largest residential painting contractor in North America. At CertaPro Painters of Broward, our reputation is based on Certainty... your Certainty of a job well done. We focus on the details of every project - interior and exterior - and we focus on you, our client. We have successfully completed thousands of residential projects in South Florida and pride ourselves in having a long list of previous customers who keep coming back for our services. That's the reason why we have been the recipients of Angie's List Super Service Award for 6 years running!
Residential, commercial and industrial interior and exterior painting.
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
95% | ||
4% | ||
0% | ||
1% | ||
1% |
"Thank you for your feedback. We are glad you are happy with the painting job itself, but disappointed your experience was not completely stress-free. When plants/foliage are close to the items to be painted, it may be difficult for the painters to place ladders in a safe way. That's why our contract stipulates that customers are responsible to have plants/foliage trimmed at least 1 feet from the walls and any other areas where ladders have to be placed. On the positive side, the paint job turned out well and it will last many years to come. We hope to work for you again in the future."
"Thank you so much for your review. We are very pleased that you are happy with the work done by our painter and we will definitively pass your comments to him and the team. Thank you for choosing CertaPro Painters of Broward. We hope to work for you again!"
"Thank you so much for your nice review and for giving us an A rating in every category. We are so thrilled to know that you had a great experience with us and that we were able to provide you with superior service. We will pass your positive comments to the team. Thank you for choosing CertaPro Painters as your painting company!"
"Thank you so much for your review and for describing your experience with us as “Perfect". We appreciate you trusted us for such a big and important project and we are pleased that you are happy with the work done at your house, both exterior and interior painting. Thanks also for posting pictures of the work as well. We will share your positive comments with the team. Thank you for choosing CertaPro Painters of Broward!!""
"Thanks so much for your review and for taking the time to let us know how we did. Your feedback is extremely valuable to us, as we strive to improve with each and every project. We will be sure to share your comments to our team. Thanks so much for your recommendations as well. We are certainly not the cheapest company, but we like to think we offer the best value, providing our customers, not only good quality work, but also peace of mind when they hire us for their painting project: fully licensed and insured, detailed contract, two year written labor warranty, payment at the end of the job. Thank you for choosing CertaPro Painters of Broward and we hope to work for you again!"
"Thank you so much for your kind words and for giving us an A in every category! We are pleased that our staff made a memorable impression on your experience and that everything was done to your satisfaction. We will pass your comments to the team. Thank you for choosing CertaPro Painters of Broward!!"
"Thank you very much for such a nice review and for taking the time to share your experience. We are very pleased that you are happy with the work done by our painter and with the entire process: from estimate to completion of the job. We will pass along your comments to our team. Thank you for choosing CertaPro Painters of Broward and for your future recommendations!"
"Thank you so much for your nice review! It was a pleasure working with you and we hope that you enjoy your paint job as much as we enjoyed creating it. We will be sure to pass your positive comments to the team. Thank you for choosing CertaPro Painters of Broward!"
"Thank you so much for your kind words. We are pleased that our staff made a memorable impression on your experience and that everything was done to your satisfaction. We will pass your comments to the team. Thank you for choosing CertaPro Painters of Broward!!"
"Thank you so much for your kind words and for giving us an A rating in every category. It is truly nice to know that you are happy with the job done and that the preparation process was to your complete satisfaction. We will pass your positive comments to the team. Thank you for your recommendation and for choosing CertaPro Painters as your painting company!"
"We are well aware of this case and we are very sorry our service didn't meet the customer's expectations. We pride ourselves on great quality work and exemplary customer service, as evidenced by more than 100 "A" reviews just in this web site. However, there's not much we can do when the owner is not willing to cooperate with us so that we can address any issues. We offered on multiple occasions to send a supervisor to walk the property with the customer so that a final punch list could be created, and any problems addressed, but as she acknowledged in her review she would not allow us to go back to her home. All of our jobs have a two-year workmanship warranty and we will go back for free even if we are called on day 730. On the evening of the first day, the customer contacted our associate to complain about "awful" patching. We asked the customer to describe the issue and she said the patches looked "bumpy". There was no mention whatsoever of other issues, such as paint on the furniture. At that point, we explained to the customer that this was a job in progress and it couldn't be evaluated as if it was a completed job. It's physically impossible to complete all the required steps in a single day as there are drying times involved. Still, the very next day our associate revised his schedule to visit the property and walked the house with the customer's husband. At that point, our crew had made additional progress and he agreed the patches looked fine. Even the customer acknowledges in her review that "the problems were fixed to her satisfaction". Again, the crew didn't "fix" anything; they just completed the job they started the previous day. Regarding the request of changing crews, obviously all our crews are busy at any specific point in time and it's impossible (and unfair to other customers) to switch crews without notice. The foreman very honestly affirmed that this was their second job with CertaPro and that's completely normal for any job position; all our crews had a first, a second and a third job. This doesn't mean that the crew didn't have extensive experience or that they didn't undergo a rigorous selection process. In fact, their first customer only had praise for them and wrote positive reviews elsewhere. As the customer acknowledges in her review, we "did a great job" for her a previous occasion and we truly wanted to do the same this time. We repeatedly asked for the opportunity to address her concerns and make everything right but as she made clear, she refused and asked us "to forget it". If she changes her mind, we will be more than glad to go back."
"We really appreciate your feedback as it allows us to continuously improve our processes. We apologize for the misunderstanding with your proposal. As explained to you, we use a third party (Docusign) to allow our customers to digitally sign their contracts. Unfortunately, in this specific case, one of their notifications was misunderstood as "customer signed contract" when in fact it was "customer viewed contract". This is the first time a contract is incorrectly filed on our end, which does not reflect our operational standards. We are looking into the root cause of the problem, so we can implement additional verification steps. We think it's also important to make clear that we immediately acted on your complaint (which was properly received after hours by our Customer Service department) and that you were never charged because of the mistake. Everyone at CertaPro Painters of Broward is working hard to deliver seamless interactions with our customers. You are valuable to us and we would love to have the chance to bid for you in the future. Sincerely, CertaPro Painters of Broward."
"Thank you very much for your positive review and all A's in every category. We will pass along your comments to our team. We look forward to paint for you again in the future. Thank you for choosing CertaPro Painters of Broward as your painting company!"
"Thank you so much for your review. We are very pleased that you had a great experience with us and that you are happy with the quality of the work done. We will pass your comments to our team. Thank you for choosing CertaPro Painters of Broward. We hope to work for you again!"
"Thank you very much for your kind words and excellent rating! We are thrilled you had a great experience with us from the very beginning until final walk-through. Thank you for choosing CertaPro Painters of Broward. We look forward to producing another job for you!"
"Thank you so much for taking the time to write such a nice review and giving us an "A" in every category! We are so thrilled to know that we were able to provide you with the highest levels of service and that you are so happy with the work done. We will pass along your comments to our team. Thank you for having CertaPro Painters of Broward as your painters of choice!"
"We are extremely grateful for your review! The greatest compliments we can receive are those that highlight the commitment of our staff to deliver quality work with the best possible service. We will pass along your comments to our team, especially to our painter. We look forward to working together again. Thank you for choosing CertaPro Painters of Broward!"
"Thank you so much for your kind words and for all A's in every category, but most of all for the trust you have placed in our company and the work we do. Just the fact that you have hired us three times shows our commitment to keep our customers always happy, producing jobs that last for many years. We will pass your positive comments to the team, especially to our painter. When previous customers call because they have another job for us, our mission is accomplished. Thank you for choosing CertaPro Painters of Broward!"
"Thank you very much for your nice review and for giving us an excellent rating! We will pass along your comments to the team. It was a pleasure working with you and we hope you enjoy your new paint job. Thank you for choosing CertaPro Painters of Broward!"
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