CENTURY TILE & MARBLE INC

I had a terrific experience with Century Tile and Eddie, unlike one of the other reviews. I decided to do an update and partial remodel of my kitchen and bath in 2012. I went looking for the granite first, just to see what places were around and to see what exactly I wanted to do/how extensive a project I wanted to take on because my budget was not going to big. I had stopped at several places over several days, had less than friendly service since I was "browsing" without a contractor and was talking about a "small" project. I almost gave up and said never mind to the whole thing, and then I stopped at Century Tile as my last stop of the day, a little worn out and discouraged. But as soon as I walked in the showroom, Eddie was so helpful, friendly and did not put any pressure on me to decide anything or commit to anything. He just showed me all the different possibilities, as well as took me through the slabs of granite in their shop so I could see the slabs and some of the projects they were completing to get a feel for the work they did. He even had me take samples of the slabs I liked just to see what I thought, even when he realized I might not pursue anything for some time considering how my day had been. The experience wa such a positive one, I came back the next day and scheduled Eddie to come take measurements at my place so I could have a complete estimate. That experience was so positive and the price so much more reasonable than I expected, I had them come out again and give more estimates on a more extensive project. In the end, Century Tile re-did my kitchen counters, my bathroom vanity, my entire shower and bath surround all for a fraction of what I expected and it looked like I spent three times what I did. I had a couple of minor issues with the installer for the tile in the shower but his work was fabulous on the niches and the final result is the most important. I have recommended Century Tile time and again to friends and colleagues and will continue to do so. If I ever need another remodel, I will be going back to them without question.

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There is not enough room to provide all the unhappy details, but suffice it to say, I am warning every homeowner to stay away from Century Tile. First, the job was promised in 2-3 weeks, and we informed them that we needed to leave in 3 weeks time for a business trip which would take about 2 months. According to them (a guy named Eddie), no problem. At 3 weeks, we were told to wait another week (sounds like south Florida, no?) so we canceled airline reservations and rescheduled everything. At 4 weeks, we were told it would come on Wednesday between 9 and 9:30am, so at 10am, we called them and found out it was not even on the day's schedule, or on ANY schedule !! And, may I add, Century Tile never, ever calls you - the only way to find out what's going on is to call them (you usually get an answering machine, followed by no response) or physically go there. So, after we learned we were not even on their schedule, we physically went there - quelle surprise: apologies, apologies, apologies. We were told, it would come that afternoon. At 12noon, we were eating in a restaurant and got a call that they had arrived at our address - no advanced warning at all. So, we paid for a meal we didn't eat and went there immediately. You've been warned. Oh, the granite is fine and so was the installation, but I'm sure you can get the same quality of granite many other places in south Florida without the aggravation.

It finally turned out okay but there were some rough spots in the beginning. I monitored the job very closely and I had to make them do some parts over again. In my opinion, the tile setters were inexperienced. I had dealt with Century before, but I wasn't happy with the way they did it so I had them do it over. The price was okay but it took them a long time to do the job. I would consider using them again, but I would probably look for someone else.

The staff was very helpful. The work was done on time and very well polished. Price was actually LESS that first estimate! Also gave me an estimate for granite which was a good one.

Century Tile installed a Marble tile product from Compac. It is a very unique product and we were one of the first to use it in a home. The mess that comes with a floor installation should not be taken lightly. This kind of remodel can put a severe strain on a relationship. Century tore out the old and installed a rectified 24x24 tile. Century's installers did a great job. As with all floors a couple of tiles had issues which took awhile to repair but the repairs were done without too much hassle. We would like to thank the owners and the installers for their patience and care. Thank you very much we love our floor.

THEY DID AN EXCELLENT JOB. THEY SHOWED UP ON TIME AND GOT THE JOB DONE VERY QUICKLY. I THOUGHT THEY WERE VERY RESPONSIBLE. THEY PICKED UP EVERY PIECE OF TRASH AND TOOK IT WITH THEM. THE WALLS LOOK GREAT. I HAVE HAD NO PROBLEMS WITH THEM.

THEY CAME OUT TO OUR HOUSE TO INSTALL NEW TILE IN OUR KITCHEN, 2 BATHROOMS AND ENTRY WAY. WHAT WAS SUPPOSED TO BE A 2 DAY JOB TURNED INTO A 3 WEEK NIGHT MARE. THEY WOULD BE HERE SOME DAYS AND WERE ALWAYS LATE. THEY LEFT THE JOB UNDONE.