Burkhard's Tractor & Equipment Inc

Don't know what happen to this company! Bought my Snapper Riding Mower there three years ago and had a great experience! (Before becoming a member) But this time they get around to looking at it after being in the shop for a week! I get called and told that they ran the mower for two hours and it kept starting without a problem and asked when I was going to pick it up. I replied what about the annual service and he was quiet. Huh, that's not on the ticket. My copy of the ticket had detailed but I guess the mechanic really could care less. I'll have to call you back. Two days later I get a call with the estimate from another guy (Jack, I believe), which I approve. Having to work like I'm sure many of us I could only pick it up on Saturday since their service hours are 8 to 4. I received a message EVERY DAY to come pick it up. Well I get out of the office early today so I can pick it up and mow my lawn that is now overgrown and while it is up in the air I look at the blade and it sure didn't look like it was sharpened to me and I ask the guy putting it in my truck if the blade was sharpened? Oh yea, it was sharpened. I pay the bill as I leave I professionally explain how unhappy I am with the service and I find out that the guy who says the blade was sharpened was the mechanic, so I guess his answer to my question has got to be questioned. Well, I get it home and start mowing and have to stop in the middle of mowing and go back to start it and guess what, it will not start! So as I am waiting for it to cool down, I am too by writing this! Also I know that when I run the mower for a couple of hours I need to refill the fuel tank and, yep you guessed it, it just so happen to have the same amount of fuel when I dropped it off. I know because I filled it up before my last mow and the fuel level did not change to justify two hours of running! Thanks Angie's List for giving us poor consumers a way of letting others know their experience before we choose!