Agility Van Lines

Agility did an outstanding job in packaging our items and no damage items, when received. The price was very affordable.

Excellent company. Their guidance throughout the entire moving process is commendable.

Excellent service and value for money! Top-notch crew. The foreman Thomas Danie and two other crew members were excellent.

Very fast response. I reached out for a quote and they picked up my stuff the same day. The guys were great and the communication was great throughout the process. Extremely helpful

We hired Agility van Lines to move our son's belongings out of two different storage units in Morganfield, Ky to Southport, Fl. The guys were really great. The foreman Isiah Burnell and the two other workers were very efficient, and friendly. They took very good care of all the furniture, and boxes. The move went so smooth from beginning to end and that was scary. The people at the office were also friendly and did not give me any flack with all the times I had to postpone the move waiting for my son to get everything set up. I only have good things to say about this company and would recommend them to anyone planning a move.

After going room to room, inventorying my possessions over the phone twice with the Agility agent, the movers arrived at my home on moving day and went room to room with me looking at my possessions. The conclusion of the moving team was that all my stuff would not fit in the truck they were assigned. I called my local auctioneer and told him I had more items for him to liquidate. I pulled at many large pieces of furniture and felt like i had downsized enough to make it work. When the movers had filled the truck, I was amazed at what was left would not go with me. I again called the auctioneer and he came and filled his truck with the leftovers! Three days later Agility staff called me and asked if I wanted to engage in another contact for a second truck to take my belongings 400+ miles to my new home! Bottom line, I signed a contract for them to take everything listed. I paid for them to rake everything on my list. And almost 50% was left behind! I feel cheated.

I selected Agility Van Lines to move our household goods from several storage units in Indiana to a residence in Michigan (300 miles). While Agility was not the cheapest they had the most favorable ratings, least number of complaints, and owned and operated their own trucks with their own employees (which was important to me). Since we were unable to physically verify the inventory in the storage units the Agility price estimate was completed via a listing of items from the previous move. The Agility customer care team gave me several calls before the move just to see if I needed any additional assistance and to confirm the move details. They also called several days before the actual move to let me know of their projected arrival time. Shane and Denise called during and after the move to be sure things were going well. The move team (Isiah, Marcus and Sam) was fantastic. They were some of the hardest working men I have ever met. Each of them was personable, courteous, and professional. I was extremely impressed with their sincere dedication to safely transport our personal belongings. The amount of time and care taken to wrap each item was awesome. The crew worked tirelessly until everything was packed and loaded into the truck. I asked to be informed when they were leaving IN and received a call the next morning with the arrival window as requested. The Agility crew arrived when expected and moved everything into the house with nothing but a few minor issues (mainly due to the large size of certain items and the restrictions of entry areas). The delivery day was executed equally as remarkably as the pickup. I now fully appreciate the quality of work from ‘professional’ movers. I cannot say enough about how much I appreciate the effort of Isiah, Marcus and Sam. They made what I was expecting to be another harrowing experience into an almost stress free move. Overall, our expectations were greatly exceeded.

Crew was great. Had some logistical issues due to weather and things I believe were outside the company’s control. They worked with me and compensated me for late days. Very professional company.

Really terrific service from start to finish!

Moving is usually a very un-fun process however Agiltiy van lines made it more than bearable. We moved from MA to FL. Agiltiy was very proactive and made sure we were contacted before during and after the move by both the driver and the homebase office. We had Daniel Thomas as the head mover for us and he was extremely professional kind and hard-working. We would highly recommend this company to anyone looking to move out of state.

Although they required a 2 day window, they never showed on either of the 2 days. They called saying it would be 1-5p on the 2nd day, which was great (that was our original request day). It was a challenge to get everything done a day early for them, but we tirelessly to get as much done as possible. They called back in the afternoon of the 2nd day and said it is closer to 5p and instead of coming back the next day to finish up, they wanted to come on the 3rd day instead. I told them it was not acceptable (I had previously stressed we had to leave and be on the road that day). I asked what time they would be able to get there and was told it depended on what time they left that night - they have to have 10 hrs before they could come back. After getting off the phone, I contacted a local company and they were able to move my belongings on my timetable/schedule. Therefore, I emailed them to let them know I would no longer require their services and requested a refund of my deposit. Although the owner contacted me to see what they could do to make it right, I told him at that point there was nothing they could do since they could not come earlier like we agreed. I did receive my refund promptly and I appreciate their efforts to resolve the issue after the fact, but they need to show up on the accurate day and on time. What a waste of energy on my part.

Very pleased with there service from start to finish. Professional at all levels and easy to contact.

So glad we picked AVL! They worked with us for a month to coordinate a last-minute move for two out-of-state senior relatives. We worked with Tom initially to establish a move date and they were able to prepare a competitive estimate very quickly. Denise and Shane called/emailed us throughout the process to make sure everything was moving along during our tight window. Josh and Chris did a fabulous job with packing and loading, everything was so well wrapped and padded. They really took the time to make sure everything was secure as it was loaded. They quickly drove to the delivery location and we had them unloading within 24hrs during a holiday week. Amazing! Movers kept in touch via text and phone calls the whole way. Never felt out of the loop about what was happening. Our family members were so pleased and happy with the quality of the work and the whole process. Thank you Agility!

We moved from Maryland to Tennessee in 2021. Our move involved 5 months of storage so we experienced the full range of Agility's service. From the initial intake with John to dealing with Denise and Shane throughout, we could not be more satisfied. This is a highly professional organization. They deliver on what they say. We have a special shout out to Cornelius our driver on both ends and Scott his assistant upon delivery. They were so careful with our belongings and went the extra mile to be sure everything was placed where it needed to go. Great company and great performance.

Someone kept in touch with me during the process. Delivery team of 2 great guys worked hard and efficiently to get things done. They were very nice and good at what they do. If I had to do it again I would choose this same company.

Stay as far away as possible from this company. The owner lies, does not follow through with quotes or commitments. Worst experience ever!

Best experience Iâ ve had with a moving company (and my family has moved a LOT)! They could not have been more helpful from the start. John, our sales person, was very personable and every time I called or emailed, he remembered our names, and what our special situation was. Because of my fatherâ s illness, and how busy and distracted I can be, I probably did not make it easy for him! I also needed a specific, and possibly inconvenient, date for them to move my fatherâ s condo contents. He really worked with me on that and we got it done. On moving day, Gene and his assistant (his name escapes me), were FANTASTIC. If I pointed out something that needed extra special care, he really listened and gave it extra padding or whatever was required to stabilize it. He mentioned heâ d been doing this for 30 years and it showed! He had sturdy ways of packing things that I would not have thought of. He was also SUPER organized so we didnâ t have to worry about misplacing the small pieces that went with the big pieces (like sofa legs or cords). And I could see in the truck how carefully he packed things so they wouldnâ t get damaged on the long drive from FL to NH. What I really loved was that they checked in with me frequently to give me updates both before and after the move, so I didnâ t have to worry, wonder, or nag them for updates. I remember mentioning this to my aunt, (she found them on the BBB site), while I was packing up - â Wow, these guys are great. Good find!â They seem to understand that thereâ s plenty to worry about when moving, so they try to lessen that. Before the move, Denise and Shane were in touch to confirm things, which made me feel, again, confident in their organizational skills. They never ONCE showed an inkling of bother if I called or texted with questions or concerns. After they moved the furniture out of the condo, they also kept in touch with the status of when it would arrive at the new location, (which, BTW, was quicker than I expected). Iâ ve worked in a lot of customer facing jobs over the years and Iâ ve found THE MOST IMPORTANT THING is communication with the customer. To me this shows respect for the customer and an understanding that my money can go anywhere, so thereâ s a reason to give it to them. You can tell that every employee understands that. Because Iâ ve had bad moving experiences in the past, I was continually asking John, Denise, Shane and the moving guys on the ground about this or that, and not only did their confidence in their quality of service give ME confidence, but they were just so responsive, organized and careful, that I couldnâ t be happier. All our stuff arrived in perfect condition and Steven, Michael and Ivory didnâ t just move it out of the truck and dump it in the house, they really helped me get it in the right place, reassemble the furniture if needed, and then never ever made me feel like a bother for wanting something 1 inch this way, or 1 inch that way (I can be really persnickety). Just amazing. They felt like friends. I guess thatâ s my ultimate compliment and the real headline of my review: The whole staff and crew felt like friends; like I had known them already and knew they would treat me and my stuff like their own. They spoke to me as an individual, not just another customer in a long line of customers. What a relief with what can be a very stressful time!

Teddy, Sam and Sam were excellent!!!

Professional, courteous team of movers. Customer service is excellent and communication great!

Our experience with Agility Van Lines has been superb. If We could rate them more than 5 stars we would. We researched a number of companies that offered state to state moving. We happened upon Agility and we are so happy we did. They are family owned and operated and when we called, Richard took the time to talk to both my husband and me and answer all of our questions. We asked about the need to store our furniture until our condo would be ready and he assured us that they could accommodate us. He invited us to come and see their facility, trucks and where our furniture would be stored. We took him up on his offer and we were very impressed. Once we signed the contract, Denise in the office called to thank us for our business. 4 days before the move Shane who is the owner of the business called us to update us on a moving date. Denise called us 2 days before our move to update us on the movers and that they would keep us updated the day of the move about arrival time. Our movers which included Tsano, Trevor and Elie were amazing. They called with updates of when they would arrive. They did get delayed in traffic on the highway, but they were very apologetic about that. They worked non stop and we couldnâ t believe how they took time with each piece, wrapping and taping so that everything was secure. We have moved a few times over the years and we have never had good experiences. Thank goodness we found Agility.!

The movers Tsano, Trevor and Elliot were excellent! They were polite, worked hard and did a great job overall. The physical move itself went smoothly. The issue I had with this company was with the administrative staff. I booked the move 30 days in advance, however the company would not give me a firm date and time for the packing and loading. I needed to be out of my home at the time of closing which was at 10am on the 30th. The movers arrived at 5pm the evening before I needed to be moved out. Again, the movers worked very hard, but it was several hours after my closing,4pm the next day, before the truck was loaded. I had asked for additional packing more than two weeks before my move and was told that this service could be added. The late arrival of the truck and movers caused tremendous stress as I was closing on one home and moving several states away. Again, the three movers did a great job! The company needs to work on their scheduling and logistics. They should not schedule a move if they donâ t have the people available at the needed date and time.

Agility Van Lines was exceptional from start to finish. First, when they called me in response to my Angie's list request, John from Agility already had my house pulled up on-line and we inventoried each room's contents so that they could accurately predict the square footage of the load. Next, their customer care team gave me several calls before the move just to see if I needed any additional assistance and to confirm the move details. The actual move team was also exceptional! The called beforehand to let me know of their projected arrival time and they showed up at that time. Teddy (the foreman of the team) and his team were courteous and extremely professional. The execution of the move was flawless!! They assisted me in packing the items I had not packed and moved everything out of the house and onto the trucks without a single scratch, dent or smudge on the walls. It was really incredible. I forgot to mention that their trucks were the first ever to successfully make it up my steep and challenging driveway. Shane, the owner of the company, actually kept in touch with me by phone during the course of the move just to make sure that everything was going according to plan. Moreover, they did all of this over the Thanksgiving holiday!! I really can't say enough good things about Agility. They made what could have been a stressful move with two young children almost stress free. I was so thankful that I gave each of the movers an additional $40 tip, seriously, they were that good. I've moved several times in my life and career and Agility were hands down the best movers I've ever used. If you're reading this you're crazy to use anyone else because these guys are the best in the industry. They really treat you like a valued family member. I highly recommend them and I will use them again when the need arises.

The 3 movers (Tesano, Trevor, LE) did a great job both loading and unloading the truck. All were very professional. I Had my belongings in 3 days from OH to FL.

Not really sure if anyone ever had easy move that went smooth…but I had pretty good experience with Agility, had a short delay, but all was communicated in advance. Drivers were nice and always called to let us know about pick up and delivery. Happily would recommend them to anyone

The guys that moved us were very courteous and respectful. (Isiah and Marcus). They were very careful with the antiques and the move went great. I would highly recommend Agility Van Lines.