Agility Van Lines

On time, stuck to the contract, did what they said they would do, conscientious careful workers.

I interviewed 3 companies. The only one who did NOT send a representative to my home was Agility. They insisted that they would look at our online listing photos to know what was needed. They said it would take a day. It took 3 days!! The movers damaged our home (wooden floors and baseboards). I have photos if Interested. They promised delivery within 20 days of a request. It took 24 days with several scheduled deliveries being delayed. Many damaged and missing items. Photos available. We moved dozens of times during our military careers. WORST MOVE EVER!!

Very knowledgeable, helpful and friendly throughout my move. I would highly recommend this company.

Great Job very professional & hard working. Good follow up before during and after.

Excellent job, very profesional and very polite and good mood, and very helpful i had the experience with two teams , one was Teddy's team and the other Josh's team, both were great !!!!!!! i hardly recommend this company

From my first phone call with Agility Van Lines, I was quite impressed with the quick response and service I received from both John and Shawn. Everything was scheduled perfectly. When Stephen and his crew showed up they were polite, professional and spared no time packing and storing my things on the truck carefully and precisely. Both Stephen and Denise kept in contact with me until the next crew took over. Ontario and his crew called me with their location as they got closer to the destination. After they arrived at the storage facility, they unpacked the truck and stored my things as well as locking the unit. They ended up getting locked into the storage property as the gate would not open to let them out. Ontario called me and very calmly let me know what was going on. I was freaking out being 1300 miles away and could not help them. Ontario handled the situation beautifully. He notified the authorities and thankfully the police came and let them out. Iâ m sure they were very tired as it was almost midnight at that point. I canâ t thank everyone at Agility enough for their commitment to service and reliability as well as a great price for that distance!

I was happy with my move. Any complaint is handled diplomatically by Denise and Shane. I was happy also with the price of my move.

Very professional. All of the movers took time to introduce themselves and shook my hand. Once they went to work there was no stopping them they just got the job done and did it very very fast. I would highly recommend them.

Agility Van Lines is a reputable fabulous company, I have never written a review before but I feel compelled to share how wonderful this company is. John, Denise and Shane were beyond helpful and extremely accommodating. They will do whatever it takes to make your move as smooth as possible. I selected them because of their reputation but the pricing was incredibly fair and affordable. I would HIGHLY recommend this company to any of my friends and family.

The guys that did the moving of my belongings were so thoughtful and caring and listened to all my wants and fears. They were wonderful is the best I can say about them!

Ontario and Xavier were extremely professional and polite. This company is simply amazing. Honestly there's no way to give them 10/5. I know who to use anytime I need to move.

They are the best

I had to cancel my move and they very cheerfully refunded my deposit the same day Everyone I spoke to at Agility was very nice.. When/if I can reschedule my move I will definitely call them.

They are on time.

Nice people

We had a good experience with Agility Moving. Pleasure to work with, we required 10 months of storage as our home sold quickly and the new build was delayed.

I had a great experience with Agility Van Lines, from initial organization to my actual move with Cedric and Sam. They drove straight through and nothing was broken. Thanks so much!

good service, when you get a 2-day window, that means it can be the first hour of day one or the last hour of day two.

The whole experience from start to finish was Excellent ! John , and owner Shane were very transparent ! On Time ! Very Maticulous ! Great Value ! Awesome Customer Service esp from the Movers Teddy, Chris, & Sam!

They damaged my furniture, lost a ladder I had, and were so late getting to the move that I was billed 2 days for rent on my appointment, which I had to fight to rectify. They were 12 days late in getting to my destination, did many dropoffs on the way, and moved my furniture to another truck in the process. It was nearly impossible to speak to anyone about the problems, and the form they finally sent to me for claims required original receipts for furniture I had bought in the 1960s. Due to the fact that I did not get extra insurance on the delivery, they would only pay 60 cents on the 100 lbs. of items. I now have furniture with scratches, gouges, and a dresser with a leg broken and has to be propped up with cement blocks. My teak and walnut furniture from the 60s is certainly worth more than a couple of dollars, based on weight! I refuse to fill out the idiotic form and go through more headaches with them. I hope this will prevent others from using their services. Karen M.

Moving sucks

We were very pleased with our move. John and staff were great, and our moving crew was professional, timely, and very pleasant.

Agility delivered the goods quickly with no problems.

Overall John was very helpful and we would call him for any future needs. Due to some unforeseen circumstances we had to cancel our reservation but we will keep John’s info for any future needs or recommending to friends and family.

This company will lie to you from start to finish and then gaslight you into saying that you are wrong and double down on defending liars and scammers. I got a quote that changed twice in the move. I was lied to about being the only person on the truck for the delivery and that it would be a straight shot over to my destination. I was attacked verbally by the owner when I called his company out for lying to me and not performing to the standards that they set for me to gain my business. They damaged nearly all of my goods and furniture. They do not call you back when they say they are going to. You would do well to steer very clear away from this company because all it will bring you is a lot of money taken from you, horrible customer service, no empathy, damaged items, and a damaged home. I have made several attempts to reach a resolution with the business and all it accomplished was to be accused of threatening the owner, which I never did, lack of follow-up on their end, and just getting sent a claim email with no regard or care to the fact that my items were destroyed and the pain and grief they have caused me and my wife. Shane explicitly told me that he was having a bad day and was having issues, and then during that conversation, it seems he projected it onto me as a concerned customer who felt that his money and goods were in the wrong hands. I cannot stress enough to anyone that this company does not care about you in any way. They only care about getting your money and they will lie to you to get you to sign the contract, and then when you have no other choice, they will flip the script on you multiple times. Avoid them at all costs and go with someone who will take care of you and respect you and your things. Update received a call from john on June 14 at 8:55 AM. The call from john he was very adamant and upset that the reviews were still up and that the letter was not signed. I let him know that according to your letter it was good for 90 days. John with a quick and harsh tone replies back no it is good for now . I replied back to him letting him know that is not according to the verbiage of the contract that you have sent me. I can hear someone in the background giving john instructions and then he goes ahead and asked me again so are you going to remove the reviews or not. I let them know I am still thinking about it and I have these 90 days to go ahead and decide on it so I am not appreciating feeling rushed and if you guys were such a great company you would not be calling me demanding that I remove my reviews. John then asked me so what are we doing here are you just trying to bust my balls. I can continue to hear someone giving him instructions in the back and then john replies to me â so I am just gonna go ahead and have Shane send a void of contract. I then let John know You know if Shane is there in the background he can just talk to me directly. The phone call that abruptly hung up and I did not receive a call back. This direct attempts at trying to gag me and cover up the damage that they know that they have done is complete proof that the lack of integrity that this business has. My integrity is worth more than the $1100 that they were trying to give me in a settlement to hide the truth of this business. I am going to continue disputing this through the Better Business Bureau, through my credit card, and through the moving claims form that I had to fill out.