Ace Fence Company

This company was extremely busy with hurricane repairs so the lead time was close to 2 months, which after shopping around, I found to be pretty standard. I rated this company a C in responsiveness because I was told that because in live in North Lauderdale, I would have to pull my own permit, which after contracting at top dollar, I did not appreciate doing, all because the company's project manager has a personal vendetta with the town commissioners relating to a previous job. (Get over it already, we're talking kindergarten here.) Other wise no complaints whatsoever....fence turned out beautiful....145 feet of fence plus 2 self closing gates completed in 3 days, with all of the old fence and rubbish carted away.

Ace Fencing Company is a well established, well known and very reputable fencing company, which usually means you get what you pay for. Estimates from not so well known firms were in the ball park give or take several hundred dollars. The project was started when expected, completed as promised and finished on schedule. The techs were very professional and did a good job of cleaning up when they were finished. My only disappointment with the process was that I was forced to obtain my own building permit, solely because I happen to live in the Town of North Lauderdale, a town in which the Ace Fence company's operations manager and the city commissioners of North Lauderdale, have an on going feud over permits. Luckily for all else, this is the only town where this problem exist for now...

They came when they said they would. The gave me an estimate on the spot. They completed the permitting and paperwork efficiently. When there was a needed change for the permit they called me right away so the changes could be made. The installation was completed smoothly and they cleaned up after themselves. Really a great company to do business with. Thank-you.

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DO NOT USE! Very difficult to work with. They do not tell you when they are coming to install the fence and if you are not home, they install it anyway. Then they are inflexible about minor adjustments and wanted to charge me $250 to come back and finish. Very, very poorly managed company.

You can do better than Ace Fence The installation team did well with tricky situations and the quality of materials is good. The sales person writing up my order wasn't very knowledgeable and customer service is terrible. All was fine on the fence except the gate. I specified to have the gate tied in with the main fence line but instead they built it as a stand alone, on it's own posts, not tied into the fence. There's a huge gap now between the gate and fence and it's not very secure. When I contacted customer service, they argued with me and said it was not possible to do the gate the way I wanted due to the "realities of physics". They just wanted to be right in an arguement. I have since contacted another company come out and take a look at the gate. They said it could be done and it will now cost me another $1200 to redo the gate. I'm very disappointed in the outcome. If you are looking for a fencing company, you can do better than Ace Fence. In regards to Ace Fence's rebutal, I did ask for the gate to be tied into the fence. I talked about it in detail with the sales person and I witnessed him measuring it for position and trying to make the math work. Further, the gate is also shown to be tied into the fence on the contract drawing and on the permit paper work sent to the City of Fort Lauderdale. There was nothing unusual about my expectations, the gate should have been tied into the fence. So read the rebutal from Ace Fence carefully, see how the writer calls his customer a liar even though he is not the sales person I spoke to at the time the contract was written. Ace Fence is rude, unprofessional and their $825 resolution would make a bigger mess of my situation. Is this who you want building your fence? I'm having a well rated Angie's List company fix this mess. I wish I had been a member of Angie's list earlier, I wouldn't have picked Ace Fence! You shouldn't either, you can do better than Ace Fence.

Drive gate has two sharp jagged edge pipes sticking out of ground that could cause accidents to people or damage to vehicles. Drive gate metal frames do not match. Walk gate has 1 inch gap between gate and post. There are Spaces between boards on board on board fence. Split boards. Some of the old posts were not removed but just broken off at ground level. Two sprinkler pipes were damaged but not repaired. I used this company 15 years ago and I was pleased with their work at that time. The owner totally rejected my concerns in my e-mails to him. Sub contractors seemed not to care about the quality of their work. Owner refused to come out and look at the job.

I told them it was to keep my dog in. They even measured my dog's head to make sure he couldn't get through.The first time I put him outside he got through. The company was not willing to work with me on this problem. They said they're not in the dog business, they're in the fence business. They also dug up the old cement and threw it behind my house and killed my bushes. There were spots at the bottom of the fence that we had to add sod to because the dog was getting through. I would never ever use this company again.

BAD BAD BAD

ordered and received a replacement gate for an existing fence. Gate was okay. product was fine, attitude was poor. Asked owner for an 2 extra standard sized screws which probably cost him 2 cents at best. He said NO. What a bad attitude. I will look for another fence company before I do business with this company again.

We had a bad experience with Ace Fence Co and the owner and will never use them again....and i had done other jobs with them over a 20+ year period. seems like its a new owner since the last job. there were problems with the materials and the workmanship and the owner refused to properly address the situation, forcing us to ultimately hire another company to finish the job correctly. they do sloppy workmanship and a very bad customer service attitude i would recommend another fence company or do it yourself

Called Ace and scheduled someone to come out for a free estimate. Brad Kuhl came out on time, was knowledgeable, professional and very helpful in planning for our needs. We had a black vinyl coated chain link fence with 3 gates installed. About 100 feet of fence. They did the installation in 1 day and it looks great. We had one issue where they left too much of a gap between our fence and a neighbors but when I called them back they responded quickly and fixed the problem. Everyone that came to our home were very professional and courteous. I am happy with the work they did and the whole experience.

They were bought out by a new owner. They do not have customer service anymore and just care about their company. The new owner does not want to help his customers. He is always in a mad mood and never has anything nice to say. Every time I spoke to the owner he would insult me. They put up a good fence but that is not the case. They put off the job week after week. I would not hire them again if they were the only fencing company in the area. They should be avoided.

THE FENCE WAS DESTROYED FROM THE HURRICANE. THEY SHOWED UP ON THE DAY THEY SAID THEY WOULD. THEY WORKED VERY HARD TO GET THE WORK FINISHED. I WOULD HIGHLY RECOMMEND THIS FENCING COMPANY.