Above & Beyond Full Service

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unknown

I will recommend Above and Beyond to ANYONE I know who is looking for a great house cleaner.

I don't have enough of a body of evidence to judge, but in the two times she cleaned our house, Janet moved slowly, but did a thorough job. Our issue is not so much with her work ethic, as with her character. She worked on two separate dates for us, a Tuesday (3/29/2011) and a Friday (4/1/2011). Instead of paying her at the end of the week for both sessions, I decided to pay her for each session individually. Victims of identity theft last December, we had to close out our old checking account and open a new one with a different number, and, of course, new checks. I thought I had cleared our "check drawer" of all the old check books. Apparently, I had not. The first check I wrote to her was on an old check, and it bounced. The second, written on Friday, was written against the correct account and it went through. Rather than calling us to let us know about the problem so that we could rectify the situation, Janet instead called on her next scheduled work day (4/5) to say that she had "fallen off of a ladder" at another job and wouldn't be in. As it turned out, that was the same day that she had tried to cash the first check. She never showed up to work again and we didn't receive a phone call from her again until more than a month had passed. At that point, my wife spoke with her and asked why Janet never contacted us to find out the cause of the error and see if there was a simple explanation. Had Janet let us know, we would have apologized, and fixed the situation that same day, Janet responded by saying that she had tried to call "several times" and had tried to come to our neighborhood, all of which proved to be untrue when we checked our phone records. There were no phone calls from Janet on any of our phones beyond the day (4/5) she called to say she had "fallen off of a ladder", and no call from our neighborhood guard house to our house on the day she claimed to have visited. When she came to collect her money, she was agitated, belligerent and nasty. We told her that we had checked our phone records and knew that she was lying about trying to contact us. She asked if we would like to see her cell phone records as proof she had tried to call us, and when I said yes, she pulled the phone back down and said, "I don't have to, just pay me." During our conversations on the two days Janet was here she complained about how hard it was to find good help, and how she understood that she could be difficult to work for. We now realize she didn't reveal how completely unprofessional and casual with the truth she is. Our recommendation: pass on her, and try someone with more professionalism and integrity.

Janet showed up on time to give me an estimate. She answered all of my questions and has great attitude. When she came to clean she brought all her own supplies and was extremely organized. A real professional.

Janet is the best she came to a house that i just bought and totally went thought the hole house she cleaned everywhere even places i didnt think you was supose to clean and she even painted two rooms for me she did such a wounderful job.

I wrote an email to this company on Sunday. It is Tuesday evening (11:00 pm) and I have not heard from them. I would think that if you are interested in someone's business, you would call or write back within 24 hours. It's now more than 48 hours so I guess they are not interested in my business. What a disappointment.

After months of searching for a good housekeeper and hours complaining to friends and family about the lack of good help in south florida, a dear friend of mine told me about this amazing woman she wanted me to meet. Of course I wasn't holding my breath but I said I would give it a try. Janet came to the house, gave me a quote and proceeded to set up the appointment for the following week. Well to make a long story short, she showed up on time as promised (7:45 am) and proceeded to start sorting out the laundry (she knew that the whites were washed separately from the darks ;-) and proceeded with the huge undertaking. At 4:00 pm when I retured home, all the clothes were washed and dried ( nothing in the washing machine or shoved into hiding places) and the house looked, and smelled wonderful. I know that I will definitely be using Janet again (already booked my 2 week appointment) and will continue to tell everyone about her and her wonderful company.